Senior executive assistant Jobs in Hartford, CT

divh2Senior Claims Customer Service Executive/h2p132056 Zurich is looking for a Senior Claims Customer Service Executive to join our dynamic Customer Distribution Management team. In this role, youll spearhead relationship management efforts for large, intricate accounts within a regional subset. Collaborating closely with various business units and functional teams, youll implement strategies aimed at enhancing claims value-added services, fostering profitable growth, and elevating technical excellence, customer satisfaction, and retention. Acting as the primary account liaison, youll address customer service issues and liaise with internal and external stakeholders for swift resolution. At Zurich North America, we prioritize the well-being of our team members through a flexible hybrid work model. This approach empowers employees to tailor their work preferences while fostering opportunities for in-person collaboration. We are open to hiring talent located within a commutable distance to Parsippany, NJ New York or Rocky Hill, CT hub office location to benefit from our flexible, hybrid working arrangements./ppKey Responsibilities:/pulliCollaborate with underwriting to engage in new business opportunities with brokers and customers, effectively communicating and advocating the claims value proposition to large, complex accounts./liliAssess and address the claims service needs of existing and potential customers by crafting and delivering compelling claims services marketing presentations and responses to requests for proposals (RFPs)./liliEnsure customer satisfaction by promptly identifying and resolving service issues, proactively sharing relevant information, and adhering to customer protocols./liliFacilitate meaningful stewardship meetings with customers by delivering benchmark analyses and trend insights to illustrate the impact of Zurichs claims services on overall loss costs./liliUnderstand and accommodate customer-specific requirements by collaborating with business units and claims organizations to meet and exceed customer expectations./liliCultivate enduring relationships with customers risk managers and brokers to enhance satisfaction and retention./li/ulpBasic Qualifications:/pulliBachelors Degree and 6+ years of experience in Claims or related field OR High School Diploma or Equivalent and 8+ years of experience in Claims or Operations OR Zurich Certified Insurance Apprentice with an associate degree and 8+ years of experience in Claims or Operations AND Knowledge of workers compensation, general liability and claims management. Demonstrated experience in delivering exceptional customer service./li/ulpPreferred Qualifications:/pulliKnowledge of the Commercial Property and Casualty Insurance industry./liliExtensive experience in the insurance sector./liliVersatility in handling multi-line claims./liliProven ability to engage with stakeholders at various management levels./liliExcellent verbal and written communication skills./liliStrong analytical acumen./li/ulpYour pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to applyyour unique background matters to us. The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $100,200.00 - $164,100.00, with short-term incentive bonus eligibility set at 15%. We offer competitive pay and comprehensive benefits for employees and their families./ppWhy Zurich? At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environmentso you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500. Join us for a brighter futurefor yourself and our customers. Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code 1033./p/div