Senior manager customer success Jobs in Huntington Beach, CA

QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences.

Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability.

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com .

Job Summary

The Senior Project Manager must have strong technical acuity and the ability to organize and manage multi-faceted hardware and software efforts. This person in this role must demonstrate excellent leadership skills and coordinate the development and execution of multiple programs, both sustaining efforts and new products. Provide oversight for the operational aspects of the program and serve as the liaison between development teams, senior management, and other stakeholders. Continually review program status, expenditures and forecasts to complete programs on time and within budget. Assess issues and develop solutions to meet goals and objectives. Develop mechanisms for monitoring progress and for intervention and problem solving, often in the face of ambiguity. Provide key inputs for decisions that have long-lasting impact on outcomes and may influence the course of the organization.

Key Tasks & Responsibilities (Essential Functions)

• Create program plan(s) and manage resources to ensure schedule, budget, quality and specification goals are attained.

• Collaborate with management and involved project team(s) in the assignment and assessment of project goals to meet larger strategic business objectives.

• Oversee and monitor program schedule, timelines, and milestones from initiation to delivery to meet goals.

• Develop and deliver progress reports, proposals, requirements documentation.

• Collaborate with management and project teams to expand services and potential business opportunities in support of the larger program.

• Ensure compliance with applicable regulations.

• Identify and assess program issues and develop solutions to meet business objectives, often in ambiguous environments and with competing priorities.

• Provide leadership, direction and guidance to employees working on supporting projects, while keeping in mind company culture and norms.

• Effectively communicate program expectations and objectives to team members and stakeholders in a timely fashion.

• Interpret and administer policies and procedures that impact efforts.

• Maintain the strict confidentiality of sensitive information.

• Responsible for ensuring all laws, regulations and other applicable obligations are observed wherever and whenever business is conducted on behalf of the Company. Responsible for ensuring work is accomplished in a safe manner in accordance with established operating procedures.

• Perform other duties as assigned or required.

Education (minimum education required)

High School Graduate

Preferred Education (i.e. type of degree)

Bachelor of Science in Computer Science

Skills and Minimum Experience Required

• 5+ years Project Management or related work experience

• 5+ years working with operating budgets, resources, and/or program financials

• 5+ years' experience managing complex software & hardware projects

• 5+ years' experience with project management tools such as dashboards, burndowns, etc.

• 5+ years' experience working in a large matrixed organization, preferred

• The ideal candidate will demonstrate a solid understanding of project management principles, processes, and best practices, including planning, scheduling, and budget management. They must be able to organize, schedule, and coordinate workloads effectively to meet established milestones and financial targets while ensuring quality and compliance.

• Additionally, the candidate should possess the ability to initiate, plan, and manage projects from concept through completion; identify issues, analyze and interpret data, and develop solutions for complex, non-routine challenges; and apply strong analytical, communication, documentation, presentation, and interpersonal skills to drive success. The role requires someone who can work independently while providing leadership in a collaborative team environment, adapt to dynamic priorities, and commit to extended hours and travel as needed.

• PMP, CSM, desired.

Physical Requirements

• Sedentary Work

Travel Requirements

• 1-20%

QSC. is owned by Acuity Inc., which is located in the United States. These companies share a global recruitment system on which the data you provide will be stored, and which will be subject to the laws of the United States of America.

The range for this position is 91,000 to 164,000. Placement within this range may vary, depending on the applicant's experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on role. For a list of our benefits, click here .

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

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Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need accommodation, you may contact us at (770) 922-9000, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition.

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

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