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Senior operations manager Jobs in Chicago, IL

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Senior operations manager • chicago il

Last updated: 2 days ago
  • Promoted
Senior Business Operations Manager

Senior Business Operations Manager

ChowbusChicago, IL, US
Full-time
The Senior Business Operations Manager plays a critical role in scaling and optimizing our restaurant technology platform business. This position serves as a strategic operator—bridging global...Show moreLast updated: 24 days ago
  • Promoted
Senior Technology Development Operations Manager

Senior Technology Development Operations Manager

Cooley LLPChicago, IL, United States
Full-time
Senior Technology Development Operations Manager.Cooley is seeking a Senior DevOps Manager to join the.Infrastructure & Development Operations. The Senior Technology Development Operations (DevOps)M...Show moreLast updated: 12 days ago
Senior Manager Finance and Operations

Senior Manager Finance and Operations

Stryker CorporationChicago, IL, United States
Full-time
The Senior Manager of Operations will report to the Executive Director, 30 hours a week, and will effectively manage financial needs and oversight of a rapidly growing nonprofit.This role will main...Show moreLast updated: 6 days ago
  • Promoted
Senior Manager, Operations Accounting

Senior Manager, Operations Accounting

Chicago StaffingChicago, IL, US
Full-time
Senior Manager, Operations Accounting.Invenergy drives innovation in energy.Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our cu...Show moreLast updated: 22 days ago
Senior Rooms Operations Manager

Senior Rooms Operations Manager

MarriottChicago, IL, United States
Full-time
Additional Information • • • •Job Number • • 25183909 • •Job Category • • Rooms & Guest Services Operations • •Location • • Chicago Marriott Downtown Magnificent Mile, 540 North Michigan Avenue, Chicago, I...Show moreLast updated: 28 days ago
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Senior Manager, Legal Operations

Senior Manager, Legal Operations

PayPalChicago, IL, US
Full-time
Legal Operations Technology Manager.PayPal has been revolutionizing commerce globally for more than 25 years.Creating innovative experiences that make moving money, selling, and shopping simple, pe...Show moreLast updated: 30+ days ago
  • Promoted
Senior Manager, Operations Accounting

Senior Manager, Operations Accounting

InvenergyChicago, IL, US
Full-time
Senior Manager, Operations Accounting.Invenergy drives innovation in energy.Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our cu...Show moreLast updated: 22 days ago
  • Promoted
Senior Partner Sales Operations Manager

Senior Partner Sales Operations Manager

Illinois StaffingChicago, IL, US
Full-time
Senior Partner Sales Operations Manager.It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today...Show moreLast updated: 2 days ago
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Senior Marketing Operations Manager

Senior Marketing Operations Manager

LaterChicago, IL, US
Permanent
Senior Marketing Operations Manager.Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide.Following ...Show moreLast updated: 30+ days ago
Manager / Senior Manager, Legal Operations Consultant

Manager / Senior Manager, Legal Operations Consultant

EpiqChicago, IL, United States
Full-time
It's fun to work at a company where people truly believe in what they are doing!.Epiq's Advisory team is seeking a highly motivated, entrepreneurial individual to join our team of legal operations ...Show moreLast updated: 6 days ago
  • Promoted
Senior Project Manager, Revenue Operations

Senior Project Manager, Revenue Operations

PlaylistChicago, IL, US
Full-time
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play.We're building the definitive platform for intentional living, connecting p...Show moreLast updated: 11 days ago
  • Promoted
Provider Business Operations Senior Manager

Provider Business Operations Senior Manager

PwC (US)Chicago, IL, US
Full-time
Corporate Technology Strategy Senior Manager.At PwC, our people in Corporate Technology Strategy consulting specialize in providing consulting services on optimizing operational efficiency and effe...Show moreLast updated: 11 days ago
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Senior Manager - KYC Operations

Senior Manager - KYC Operations

AdyenChicago, IL, US
Full-time
Senior Manager - KYC Operations.Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology pla...Show moreLast updated: 30+ days ago
  • Promoted
Senior Rooms Operations Manager

Senior Rooms Operations Manager

Marriott Hotels ResortsChicago, Illinois, USA
Full-time
Manages the execution of all operations in the rooms area departments ( Office Engineering / MaintenanceHousekeeping) and managing staff. Strives to continually improve guest and employee satisfaction...Show moreLast updated: 29 days ago
Senior Manager, Portfolio Shop Operations

Senior Manager, Portfolio Shop Operations

Marmon Holdings, Inc.Chicago, IL, United States
Full-time
Senior Manager, Portfolio Shop Operations page is loaded## Senior Manager, Portfolio Shop Operationslocations : Chicago, ILtime type : Full timeposted on : Posted Yesterdayjob requisition id : ...Show moreLast updated: 30+ days ago
Senior Operations Manager

Senior Operations Manager

VirtualVocationsChicago, Illinois, United States
Full-time
A company is looking for a Senior Manager, Operations - Connectivity Solutions.Key Responsibilities Develop and implement operational strategies to enhance efficiency and service delivery Lead a...Show moreLast updated: 30+ days ago
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Senior Partner Operations Manager

Senior Partner Operations Manager

ServiceNowChicago, Illinois, USA
Full-time
What you get to do in this role : .We are seeking a highly motivated Senior Partner Operations Manager to support our Technology Partnerships sales organization. This is an individual contributor role...Show moreLast updated: 10 days ago
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Senior Manager - Legal Operations

Senior Manager - Legal Operations

United AirlinesChicago, IL, US
Full-time
Job Opportunity at United Airlines.Achieving our goals starts with supporting yours.Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our ...Show moreLast updated: 30+ days ago
  • Promoted
Domestic Operations Senior Coordinator / Manager

Domestic Operations Senior Coordinator / Manager

FreightTAS LLCChicago, IL, US
Full-time +1
Sorry, Visa / sponsorship not available.HIRING NOW : AFTER-HOURS / OVERNIGHT / WEEKEND POSITIONS ONLY.Domestic Operations Senior Coordinator / Manager. Based on experience & location).A nationally re...Show moreLast updated: 10 days ago
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Senior Business Operations Manager

Senior Business Operations Manager

ChowbusChicago, IL, US
24 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Job Overview

The Senior Business Operations Manager plays a critical role in scaling and optimizing our restaurant technology platform business. This position serves as a strategic operator—bridging global teams, diagnosing systemic challenges, and designing scalable solutions that enhance operational efficiency, business performance, and customer experience.

You will collaborate closely with cross-functional partners including Sales, Implementation, Customer Support, Logistics, Finance, and China-based Operations teams. The ideal candidate is a structured problem-solver with the curiosity to ask the right questions, the analytical skills to extract insights from data, and the strategic mindset to turn findings into actionable solutions at high velocity.

This is a highly visible role that requires both strategic foresight and operational excellence—someone who thrives in a dynamic environment and continuously drives improvement across systems, processes, and performance metrics.

What You'll Focus On :

Operational Strategy & Continuous Improvement

  • Diagnose root causes of operational inefficiencies across onboarding, customer care, logistics, billing, and merchant lifecycle management.
  • Design and execute scalable solutions that improve workflow efficiency, enhance customer outcomes, and strengthen cross-border operations.
  • Foster a culture of continuous improvement—proactively identifying opportunities for optimization before issues escalate.

Cross-Functional Project Leadership

  • Lead end-to-end strategic initiatives, from problem definition to execution and impact measurement (e.g., process redesigns, systems integrations, or vendor transitions).
  • Align U.S. and China-based teams to ensure seamless collaboration, transparency, and accountability on projects such as hardware deployment and returns
  • Establish clear project milestones and governance frameworks to ensure alignment, timely delivery and measurable results.
  • Business Insights & Performance Optimization

  • Partner with BI and Systems teams to design, build, and continuously improve dashboards and reporting frameworks that measure operational KPIs, customer value, and business performance.
  • Leverage analytics to track and improve customer lifetime value (CLV), retention, satisfaction, and operating efficiency to improve unit economics
  • Develop clear, data-backed business cases and performance models to inform strategic decisions and resource allocation.
  • Drive a measurable KPI improvement in customer value through actionable insights, performance analytics, and operational excellence as not all revenue dollars are equally valuable
  • Systems & Infrastructure Development

  • Partner with internal teams to refine tools, data pipelines, and workflows that enable automation, scale, and operational excellence.
  • Evaluate and evolve systems and processes to support the company's next stage of growth.
  • Ensure data integrity and enable self-service reporting across functions.
  • Stakeholder Engagement & Communication

  • Act as the operational "glue" across global teams, ensuring alignment between U.S. strategy and China-based execution.
  • Translate and simplify complex data and project findings into clear recommendations for senior leadership.
  • Champion cross-border collaboration, mutual accountability, and operational transparency.
  • What You Bring :

  • Bachelor's degree required; MBA or equivalent advanced degree preferred.
  • 6–10 years of experience in Business Operations, Central Operations, Strategy & Operations, Growth Operations, Management Consulting, or a related field.
  • Proven ability to lead complex cross-functional projects and translate ambiguous business problems into structured, data-driven solutions.
  • Experience in SaaS, POS, restaurant tech, or fintech operations strongly preferred.
  • Prior startup or high-growth environment experience is highly valued.
  • Strong analytical skills; proficiency in Excel / Google Sheets, SQL, and familiarity with BI tools (e.g., Tableau, Looker, Power BI).
  • Demonstrated ability to develop business cases and influence decisions with data and storytelling.
  • Exceptional communication and stakeholder management skills across cultures and functions.
  • Mandarin bilingual preferred to facilitate collaboration with China-based teams.
  • Competencies :

  • Structured Problem Solving : Quickly identify root causes and build frameworks for scalable solutions.
  • Data-Driven Decision Making : Leverage data to guide strategy and anticipate challenges before they arise.
  • Cross-Functional Leadership : Drive alignment across global, cross-disciplinary teams so the team is rolling in the same direction.
  • Strategic Systems Thinking : Design and evolve operational infrastructure that scales with business growth.
  • Continuous Improvement Mindset : Relentlessly seek efficiency gains and process enhancements.
  • Work Condition :

  • This is a remote position in the US requires occasional travel to client sites or company offices
  • Primarily work involving extended periods of sitting at a computer, using phone and video conferencing technology for administrative and communication tasks.
  • Flexibility and adaptability are key, as the role may involve adjusting to different time zones including US and China.
  • Disclaimer

  • The job description is not meant to cover or include all the tasks, duties or responsibilities the employee may be required to perform.
  • The job duties and responsibilities can change at any time, with or without notice.
  • What We Offer

  • Salary range : $130,000-$150,000
  • Medical, dental, and vision insurance
  • 401(k)
  • 100% employer-paid Short-Term Disability (STD)
  • 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
  • 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
  • Company holidays
  • Birthday off
  • Paid Parental Leave
  • Flexible Paid Time Off (PTO)
  • Employee Assistance Program (EAP)