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Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong . We Care . Shine Bright.

We are looking for our next great team member to join our outstanding team!

Are you a self-starter? Do you enjoy staying busy and exceeding expectations? Are you looking to grow into a revenue manager or front office manager role in the future? This might be the right opportunity for you!

We are committed to providing you with :

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Complimentary parking / employee meals provided

Here is what you will be doing each day :

As our reservations agent, you will be the first point of contact for many of our guests. Answering the phone with a smile in your voice, and owning problems to ensure follow-up with resolution brings you joy. As a revenue assistant, you will assist the revenue manager with daily and weekly tasks, inputting group reservations and sending authorizations for credit cards. You enjoy working with computers, inputting data, taking calls, dispatching calls to the correct place. You will happily familiarize yourself with the local area to assist guests with finding activities that suits their needs.

Does this sound like you?

You provide outstanding customer service interactions and it's engrained in who you are. You deliver impeccable communication and are able to read your clients over a call. You are excited at the idea of working alongside a team to achieve top notch service and you don't shy away from guest concerns. You have a keen eye for detail, and understand the importance of guest experience. You are able to multi-task and work alongside others. The pride you have in your organizational and time management skills will be a great benefit in this role. You are enjoy routine, and a Mon-Friday work schedule fits your lifestyle the best.

Why Crescent?

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Qualifications

Behaviors

Required

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic : Shows intense and eager enjoyment and interest

Experience

Required

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights () notice from the Department of Labor.