Senior system analyst • frisco tx
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Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking a Business System Analyst with ServiceNow for one of our direct client in Frisco, TX.
Role: Business System Analyst with ServiceNow
Location: Frisco, TX
Salary: $130k to 150k
Duration: Long term
Duties: Supports customer account base up to and including high complexity and strategic global accounts. Responsible for ownership and issue resolution. Situations require high level of analysis, judgment, negotiation and problem solving. Onboarding/Implementation Project Coordination Onboarding strategic new logos, non-strategic and strategic customers independently. Uses judgment to determine the best method of interacting with customers during onboarding based on customers needs and project scope. Issue and Escalation Handling Quarterly Business Review
Skills: 6 years experience as a Business System Analyst, Project Management and/or Product Owner with a minimum of 2-3 years with the ServiceNow ITSM suite (i.e. Incident, Problem, Change, Service Catalog, SLA). Experience with other ServiceNow modules (e.g. Demand Management, CMDB, Event management). User story writing, backlog management, backlog prioritization is a must. ITIL v3 Foundation Certified. Experience managing one or more new implementations of ServiceNow a plus.
