Job Title : Resort Manager

Location : Waterloo, IA

Salary : $45-55K + bonus Job Summary of the Resort Manager : The Resort Manager will oversee day-to-day operations to ensure the resort’s vision and mission are met. Manage the staff and ensure the highest customer care and customer service standards. Qualifications of the Resort Manager :

• Implementing and enforcing company policies, processes, and procedures
• Handling customer inquiries, feedback, and complaints with professionalism
• Hiring and firing staff, reviews, onboarding and training new staff
• Ensuring the cleanliness, safety, and maintenance of the facility
• Collaboration with the marketing team to promote and attract new customers
• Implementing innovative solutions to enhance customer experience
• Adhering to the company’s core values and fostering a positive and supportive work environment
• Acting as a mentor and leader for the staff
• Foster and develop relationships with staff and customers Responsibilities of the Resort Manager :
• Planning and organization to develop and achieve goals
• Ability to create innovative solutions
• Strong leadership skills
• Good listening and written / verbal communication skills
• Effective time management
• Efficient phone and basic computer application skills such as Word / Excel