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Works In Coordination With: External Managed IT & Cybersecurity Partner (MSP/MSSP)
ABOUT THE ROLE
Regent Aerospace is seeking a dependable, hands-on IT Support Technician to provide on-site technical and operational support. This is a full-time, physically present role that serves as the day-to-day IT point of contact at our facility, working in close coordination with our external managed IT and cybersecurity partner.
This is not a remote or hybrid position — your presence on-site is essential. In addition to IT duties, you may be assigned general operational tasks to keep your time productive throughout the full workday.
KEY RESPONSIBILITIES:
Set up, configure, and deploy computers, printers, and peripherals.
Provide first-line helpdesk support for staff (hardware, software, connectivity issues).
Escalate intermediate and advanced issues to the external MSP/MSSP team and serve as on-site hands for remote diagnosis and resolution.
Manage IT asset inventory, equipment tracking, and basic documentation.
Coordinate with the MSP team on scheduled maintenance, patching windows, and hardware replacements.
Assist with onboarding/offboarding setup for new and departing employees.
Support cabling, hardware moves, and physical infrastructure tasks as directed.
Carry out additional operational or administrative tasks as assigned by management.
REQUIREMENTS:
1–3 years of experience in an IT support or helpdesk role.
Proficiency with Windows 10/11 and Microsoft 365 (Outlook, Teams, SharePoint).
Familiarity with basic networking concepts (IP addressing, Wi-Fi, printers).
Experience with computer imaging and deployment tools.
Strong communication skills and a reliable, professional attitude.
Ability to work independently on-site with minimal supervision.
CompTIA A+ certification is an asset.
OUT OF SCOPE FOR THIS ROLE:
The following functions are managed exclusively by our external IT partner and are not part of this position:
Network administration, firewall, or switch configuration.
Server management or virtualization.
Cybersecurity monitoring, policy, or incident response.
IT procurement decisions or vendor management.
Infrastructure architecture or strategic IT planning.