Service advisor Jobs in Overland Park, KS

Job Details

Level

Entry

Job Location

Midway Ford Truck Center - Kansas City, MO

Position Type

Full Time

Description

Position Information :

The Service Advisor is responsible for greeting customers, scheduling service work in the Service Department and for selling additional needed service to customers.

DUTIES AND RESPONSIBILITIES :

• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Greet customers in a timely, courteous and friendly manner. Let customers who are waiting in line know that they will be helped soon.
• Schedule appointments using dealership-approved forms.
• Communicate with service customers to determine the nature of the mechanical problem(s).
• Obtain customer and vehicle data. Obtain customer's signature on repair order; provide customer with a copy.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus (if applicable).
• If additional work is needed, explain the details to the customer, including the additional cost and time considerations.
• Indicate on repair order the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible.
• Notify foreman of incoming work.
• Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the customer later, by phone, for approval. Written confirmation of the price signed by the customer must be obtained on sizable jobs.
• Establish each customer's method of payment. Obtain approval of credit, if necessary.
• Follow up progress of each repair order during the day. Contact customers by telephone regarding any changes in the estimate or time promised. Record changes on repair order in approved fashion.
• Follow up progress of each repair order during the day. Contact customer by phone regarding any changes in the estimate or time promised. Record changes on repair order in approved fashion.
• Handle telephone inquiries regarding work in process and appointments.
• Compare final invoice with original repair order.
• Answer any questions the customer may have. Maintain follow-up program on additional items found in need of repair.
• Keep Quick Pricing Guide, Signals Checklist, Maintenance Menus, and other service department forms up-to-date.
• Be responsible for quality control, to ensure that work is completed as requested and to reduce comebacks.
• Miscellaneous other duties as assigned

Qualifications

Qualifications :

Must have a High School diploma or the equivalent. Ability to read and comprehend instructions and information. Two years of experience in a dealership position. Must be able to obtain a MO Class E driver license (or equivalent). General knowledge of vehicle mechanical operations. Sales experience preferred. Professional personal appearance. Strong oral and written communication skills.

WORKING CONDITIONS :

The Service Advisor works in the service lane, which is in an open garage area. Position requires stooping, bending and moving throughout the service department. May lift up to 50 pounds occasionally. Works with service customers for most of the shift. Will work with a computer. S / he will be exposed to noise, vibration, dust, exhaust fumes, and other hazardous and non-hazardous materials. Road testing of vehicles also may be required. The Service Advisor will be required to wear a company uniform.

NOTE :

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments).