Service advisor Jobs in Santa Rosa, CA

Description

The Senior Associate Financial Advisor serves as a transitional step to a Financial Advisor role by supporting and growing an existing book of business under the guidance of an established Financial Advisor. This role will assist members and prospects with information, products and procedures to implement an investment program, as well as working with clients already in the Financial Advisor’s existing book of business. In addition to client-facing responsibilities, the Senior Associate Financial Advisor will work with the team to implement elements of the practice’s strategic plans and assist in the day-to-day management of the office.

Here's what you can expect from the job and what you need to be successful:

Job Duties:

Strategic Integration:

• Collaborate with the Senior Advisor to implement business development, client service, and operational strategies
• Track progress on key initiatives and ensure alignment with long-term practice goals
• Oversee daily office operations, including workflow coordination, resource allocation, and vendor relationships

Financial Planning & Advice:

• Take an active role in portfolio research and asset allocation design
• Conduct financial planning reviews and update financial plans as needed
• Provide investment advice and recommendations based on clients' risk tolerance and objectives

Client Relationship Management:

• Assist the senior advisor in managing all client relationships
• Manage assigned households and provide ongoing service and planning updates
• Develop deep relationships with clients and their families to understand their financial goals and needs

Operational Support:

• Collaborate with the assistant to ensure smooth operations and client satisfaction
• Maintain and document client activity in CRM system
• Ensure compliance with regulatory requirements and internal policies

Business Development:

• Design and manage client “touchpoints” strategy to deliver timely information and resources to clients throughout the year
• Attend and facilitate Experience Center (“XC”) partner meetings to build XC engagement as needed, cultivating COIs
• Build relationships with prospects and convert them to clients, providing ongoing service through the lifetime of the client relationship

Essential Skills:

• Minimum 3 years’ client-facing experience in the investment or wealth management field, including experience in a consultative service role
• Ability to coordinate a variety of activities and projects simultaneously and prioritize daily work, such as tracking and closing new business; scheduling appointments; proactive calls for prospecting, marketing, servicing/sales, etc.
• Demonstrated ability to use discretion and judgment when working with clients, professionally handling sensitive information with discretion
• Ability to assess individual client needs and foster strong relationships
• Exceptional interpersonal skills to engage with internal and external business partners
• Possess an in-depth understanding of the financial industry, financial concepts and the mathematics behind them, high-level product knowledge, competitive intel and client-service strategies
• Working knowledge of Microsoft Office, and the ability to learn Raymond James-specific applications (Advisor Access, Client Center, etc.)
• Exposure to a CRM such as Salesforce is preferred
• Minimum Education: High School Diploma; Bachelor’s degree is preferred or equivalent work experience
• Certification/License: Series 7, 63 & 65 or 66 FINRA licenses required, Life & Disability Insurance License
• Certified Financial Planner certification preferred

Location: Santa Rosa – Addison Avenue Investment Services

Target Compensation in California: $90,000 to $150,000 (This range reflects reasonable earnings potential which includes a base salary of $80,000-$90,000 plus quarterly incentive pay tied to production growth)

Benefits options include:

• Traditional medical, dental, and vision coverage
• 401K matching up to 5% per pay period
• Paid Time Off: You’ll accrue up to 15 vacation days in your first year. In addition, you’ll receive 40 hours of sick time and 3 personal days, which refresh annually
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

Registered address: 3562 Round Barn Circle Suite 214, Santa Rosa CA 95403

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