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Service advisor toyota Jobs in Oakland, CA
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Service Advisor
Swickard Auto GroupOakland, CA, US- Promoted
- New!
Service Manager / Service Advisor
Automotive Career ProfessionalsRichmond, CA, US- Promoted
Service Writer / Advisor
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- New!
Service Tech / Advisor
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PapéSan Leandro, CA, US- Promoted
AUTOMOTIVE CUSTOMER SERVICE ADVISOR
Pep BoysCA, United States- Promoted
TOYOTA PASADENA- AUTOMOTIVE ACQUISITION SPECIALIST
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Midas FREMONT 1783San Leandro, CA, US- Promoted
SERVICE DETAIL TECHNICIAN
AutoNationCA, United StatesPape Trucks Inc is hiring : Service Advisor / Writer in San Leandro
Pape Trucks IncSan Leandro, CA, United States- Promoted
- New!
Service Advisor
Mercedes-Benz of OaklandOakland, CA, US- Promoted
- New!
FINANCE MANAGER - CONCORD TOYOTA
Sonic AutomotiveCA, United States- Promoted
- New!
WAREHOUSE ASSOCIATE - TOYOTA AMPHITHEATRE WHEATLAND
LegendsCA, United States- Promoted
- New!
TOYOTA TECHNICIAN
Toyota DealershipCA, United StatesTire Service Advisor
Dealer Tire LLCSan Francisco, CAService Advisor / Writer
Automotive World IncBerkeley, CA, USService Advisor
Robert HalfRichmond, CAService Advisor
Swickard Auto GroupOakland, CA, US- Full-time
Job Type
Full-time
Description
Veterans encouraged to apply
No prior automotive industry experience is required to apply!
The Service Advisor is the critical link between customers and service technicians in a dealership or repair shop. You'll act as a customer service expert, technical communicator, and advisor, ensuring a smooth and positive experience throughout the vehicle service process.
Responsibilities :
- Customer Service and Communication :
- Greet customers upon arrival, establishing rapport and understanding their service needs and concerns.
- Conduct visual inspections or road tests (as needed) to gather information.
- Clearly explain service recommendations, repair options, and estimated costs in a way that is easy for customers to understand.
- Obtain customer authorization for repairs before proceeding.
- Provide regular updates on service progress and address any customer questions or concerns promptly.
- Explain completed repairs and associated charges in detail.
- Follow up with customers after the service to ensure satisfaction and address any lingering issues.
- Service Process Management :
- Schedule service appointments according to technician availability and customer needs.
- Write detailed service orders outlining customer concerns, repair recommendations, and authorized work.
- Liaise with technicians, accurately communicating customer concerns and repair details.
- Track service progress and ensure timely completion within quoted timeframes.
- Process customer payments and ensure accurate invoicing.
- Maintain detailed service records for each vehicle.
- Technical Knowledge and Parts Management :
- Possess a strong understanding of automotive systems and common repairs.
- Stay updated on new technologies and service procedures.
- Research parts availability and pricing to provide accurate estimates to customers.
- Additional Responsibilities :
- Uphold safety regulations and shop protocols within the service department.
- May perform basic inspections or prepare vehicles for technicians.
- Other duties as assigned
Qualifications :
Benefits of Working at Swickard :
Competitive benefits package :
About Us
Most people have a stressful experience buying or servicing their car. It shouldn't be that way. We're looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn't just what we do, it's who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?
To all recruitment agencies : Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.
Salary Description
50,000 - $150,000 per year