Service client Jobs in Birmingham, AL

Client Executive

CAC Group, part of The Baldwin Group, is a leading insurance broker and advisor that provides expertise and placement capabilities across the spectrum of insurance and capital markets. Our team defines our success. We recruit and retain the industry's best talent with deep knowledge and experience in their respective segments, products, and industries. We root for each other, as we are all connected and aligned to serving clients in a better and smarter way.

Job Summary: The Client Executive is responsible for setting client strategy, supporting clients' day-to-day needs, and managing overall client service for multiple clients varying in complexity. A Client Executive is expected to manage projects to exceed client expectations in alignment with agreed-upon timelines. A Client Executive must exhibit comfort working with limited information and quickly adapt to challenges with professionalism and positivity.

Duties & Responsibilities:

• Provide consistent excellent client service for a book of business representing clients of various size and scope
• Research and provide answers for client policy and coverage questions
• Resolve client, carrier and/or vendor related day-to-day service issues, including but not limited to eligibility, billing and claim issues
• Ability to apply tools and resources provided by subject matter experts to daily client service. Has an understanding of the appropriate times to involve a SME as-needed to assist with client service needs
• Initiate relationships with and communicate with client decision makers and support staff
• Maintain open and clear communication with Consultants and internal client support staff, with the ability to discuss timelines and to set clear expectations for deliverable due dates
• Manage the Renewal/Marketing Process including but not limited to:
• Gather vendor information and/or information from clients for marketing purposes
• Organize data into appropriate format for submission
• Collaborate with internal placement team in instances where placement will handle RFP submissions
• Prepare RFP and send to carriers (including loss data, contracts and supporting documents)
• Analyze quotes for accuracy
• Work strategically with the Consultant to determine appropriate vendor options (most competitive pricing and products)
• Prepare proposal data into format for presentation to clients
• Coordinate implementation of new plans and or continuation of benefit plans and contract changes
• Develop and cultivate strong carrier relationships to enhance Cobbs Allen's position in the market
• Participate in client and vendor meetings including, but not limited to, stewardship meetings, renewal meetings and strategic planning meetings
• Maintain accurate client files in agency database
• Maintain a current understanding of industry information and new product information as required to service clients
• Other duties as assigned

Qualifications:

• High School diploma is required; Bachelor's degree preferred.
• Two to four years of experience with an in-depth understanding of insurance.
• Ability to obtain appropriate life and health insurance license upon hire
• Strong communication skills, both verbal and written required
• Ability to think strategically displaying analytical skills
• Intermediate to advanced skills in Microsoft Word, Excel, and PowerPoint
• Organizational and time management skills to prioritize workload and to meet time sensitive deadlines required. Must be results-oriented with the ability to change priorities as needed.
• General understanding of compliance as it relates to the employee benefits business
• Understanding of client renewal cycle
• Attention to detail with ability to self-check work for accuracy
• Comfort when working with limited information and quickly adapts to challenges with professionalism and positivity