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Service client Jobs in Mesa, AZ
- Promoted
Client Service Representative
BanfieldChandler, AZ, United States- Promoted
Client Service Representative
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Manager of Client Service
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Food Service Client Coordinator
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Banfield Pet HospitalChandler, AZ, US- Promoted
Client Service Specialist
Integrity Marketing GroupScottsdale, AZ, United States- Promoted
Client Service Associate
Northwestern MutualScottsdale, AZ, United States- Promoted
Client Service Excellence Representative
VanguardScottsdale, AZ, United States- Promoted
Client Service Representative
Dexian - DISYSChandler, AZ, USClient Service Representative
Crossroads Veterinary HospitalGilbert, AZ, USClient Service Representative
VCATempe, AZClient Service Associate
Bank of AmericaChandler- Promoted
Client Service Specialist - Float
Umpqua BankScottsdale, AZ, United StatesClient Service Associate
JPMorgan Chase & Co.Tempe, AZ, United StatesClient Service Associate
JPMorgan Chase Bank, N.A.Tempe, US- Promoted
Client Service Specialist
VirtualVocationsScottsdale, Arizona, United States- Promoted
Client Service Representative
VCA Animal HospitalsTempe, AZ, United StatesClient Service Coordinator
BluePearlScottsdaleClient Service Representative
BanfieldChandler, AZ, United States- Full-time
SUMMARY OF JOB PURPOSE AND FUNCTION
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
Description - External
ESSENTIAL RESPONSIBILITIES AND TASKS
- Live and exemplify the Five Principles of Mars, Inc. within self and team.
- Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
- Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
- Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
- Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
- Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
- Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
- Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
- Conduct administrative functions as necessary.
- Other job duties as assigned.
THE FIVE PRINCIPLES
HIRING QUALIFICATIONS / COMPETENCIES Leadership
Functional
CAPABILITIES AND EXPERIENCE (CAN DO)
ATTITUDES (WILL DO)
SPECIAL WORKING CONDITIONS
Ability to work at a computer for long periods of time.
EXPERIENCE, EDUCATION AND / OR TRAINING
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.
Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.