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Service client • seattle wa
- Promoted
Client Service Coordinator
BanfieldSeattle, WA, United States- Promoted
Client Service Representative II
Quest Diagnostics IncorporatedSeattle, WA, United States- Promoted
Client Service Director- Washington
KennedyjenksWA, United States- Promoted
Client Service Account Executive
Rustman AgencySeattle, WA, United StatesClient Service Administrator
Transcend Practice ManagementBellevue, WA, United States- Promoted
Client Service Manager I / II
Washington Trust BankSeattle, WA, United States- Promoted
Client Service Representative, Employee Benefits
World Insurance Associates LLCSeattle, WA, United States- Promoted
Client Service Representative II
Quest DiagnosticsSeattle, WA, United States- Promoted
Sr. Client Service Specialist
Corient Private Wealth LLCSeattle, WA, United StatesClient Service Associate •
Morgan StanleyKirkland, Washington, US- Promoted
Client Executive - Global Service Provider
Hispanic Technology Executive CouncilSeattle, WA, United States- Promoted
Client Service Specialist
insurecruitBellevue, WA, United States- Promoted
CLIENT SERVICE MANAGER
GallagherBellevue, WA, United States- Promoted
Client Service Coordinator - Day
BluePearlSeattle, WA, United States- Promoted
Client Service Associate
Coldstream Capital ManagementBellevue, WA, United States- Promoted
Client Service Specialist - Float
Umpqua BankSeattle, WA, United StatesClient Service Specialist
Mercer AdvisorsBellevue, Washington, USA- Promoted
Client Service Specialist
MASTOR Recruiting & ConsultingMercer Island, WA, United StatesClient Service Associate
Ameriprise FinancialBellevue, Washington- Promoted
Remote Client Service Specialist
AO Globe LifeBellevue, WA, United StatesClient Service Coordinator
BanfieldSeattle, WA, United StatesOpening Statement
Client Service Coordinator
SUMMARY OF JOB PURPOSE AND FUNCTION
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
Description - External
ESSENTIAL RESPONSIBILITIES AND TASKS
- Live and exemplify the Five Principles of Mars, Inc. within self and team.
- Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
- Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
- Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
- Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
- Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
- Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
- Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
- Conduct administrative functions as necessary.
- Other job duties as assigned.
THE FIVE PRINCIPLES
HIRING QUALIFICATIONS / COMPETENCIES Leadership
Functional
CAPABILITIES AND EXPERIENCE (CAN DO)
ATTITUDES (WILL DO)
SPECIAL WORKING CONDITIONS
EXPERIENCE, EDUCATION AND / OR TRAINING
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.
Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.