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Service coordinator Jobs in Lafayette, LA
SERVICE COORDINATOR, LAFAYETTE
BrightCare HomeCareLafayette, LA- Promoted
- New!
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BrightCare HomeCareLafayette, LABrightCare HomeCare -
Brightcare Homecare is a small business in Lafayette, LA. We are professional, innovative and our goal is to to support our clients and their loved ones by providing the most reliable and consistent care services in the Acadiana area.
Our work environment includes :
- Modern office setting
- Fleixible office hours
- Ability to work remotely some days
- Growth opportunities
- Casual work attire
- Safe work environment
- On-the-job training
SERVICE COORDINDATOR JOB DESCRIPTION
Reports to : Agency Director
Summary
The Service Coordinator is responsible for development and continual monitoring of the work schedules and needs of Caregivers to meet patient care needs, adjusts staffing according to available staff and reports changes to appropriate supervisors, assure accuracy of the time reports, verify hours worked daily, overtime hours and calculate staffing based on adjusted census daily working to minimize overtime through aggressive recruitment, hiring, training, and retention programs according to need. They must have strong organizational and communication skills, be able work effectively with a team, and adapt to changing priorities and circumstances.
Portrait of Service Coordinator
1. Familiar with and comfortable working on computers.
2. Possess good phone and customer service skills.
3. Ability to coordinate and perform multiple tasks.
4. Understand basic math and accounting principles.
5. Excellent written / grammatical skills.
6. Good communication and problem-solving skills.
7. Self-starter / Resilient.
8. Work well with others.
9. Coordinate care for clients with BCHC Team. Healthcare experience a bonus.
10. Audit inflow of paperwork and documentation to remain compliant with state standards.
Primary Responsibilities
1. Assist with answering phones, office organization and management.
2. Staffing of all in-home care cases via caregivers or self.
3. Coordinate with Director and assist with interview and orientation process of caregivers weekly.
4. Understanding and utilizing the Wellsky staffing software to its best potential.
5. Monitoring and updating daily schedules via computer software for payroll and billing accuracy including trouble shooting / correcting missed clock ins / outs or overlaps.
6. Communicate and notify clients / caregivers daily about schedule needs or changes.
7. Develop and monitor the caregiver mentoring program with the goal of caregiver retention.
8. Monitor and update client care plans as needs change.
9. Educate Caregivers on trending concerns when identified.
10. Contribute to companywide ideas for recruiting and marketing of services.
11. Complete training on intake call sales techniques.
Knowledge and Skills Requirements
Work Hours
Varies
Workload is expected to be 70% in office and 30% in the field.