Service coordinator Jobs in Lowell, MA

Job Title : Outsource Service Coordinator

Job Location : Nashua, NH

Duration : 06 Months

Shift : 08 : 00 AM - 05 : 00 PM

Description :

Communicate Outsource work priority for customers on a daily / weekly basis with attention to detail for the customer's requirements and our contractual obligations.

Provide Quotation of outsource prices to customers via Sales system.

Manage daily prioritization of Customer's orders and communicate status.

Answer daily queries of customers and manage escalations.

Process Customer's new requests and ensure work is managed in a timely manner by :

Triggering release of Service Orders to our suppliers for Outsource work

Partner with logistics to physically verify the units are progressing per the process

Monitor Turn Around Time of jobs to ensure we meet customer contractual commitment

Verify physical receipt or validate other physical processing steps for outsourced work

Update internal system notes for individual jobs with accuracy and clarity.

To follow quality procedures to log certificates onto the internal system for auditing purpose.

Support Outsource on-site duties on a day-to-day basis with prompt support including :

Quality processing for calibrated assets

Physical Inspection of Assets post calibration

Review measurement reports and compare to appropriate online tools

Assure data is accurate and engage technicians as needed

Sticker units with calibration sticker and calibration void stickers as appropriate

Pair unit with correct certificate and data

Use customer guide when appropriate for processing assets

Daily updates in shared Excel spread sheet for priority customer

General purchasing responsibilities may also include trigger and / or generation of requisitions, purchase orders and overall scheduling. Review of supplier quotes, order confirmation status to ensure orders are on-time and meeting customer required dates.

Utilize tools to activate request Work Orders for 3rd party (Multi-vendor) supplier

Trigger Request for Quotes

Generate Service Request Form (SRF)

Coordinate SRF and Quote, verify all data and submit to supplier

Email Supplier for updates

Inform teams as needed with updates

Record all information in appropriate tools

Generate internal procurement requests for multiple support teams

Submit internal purchase requests for multiple teams as needed

Follow all guidelines for purchases as per policy

Support any procurement outsource contract staff as needed, including but not limited to, open order reports, supplier confirmation, on-time delivery, expediting, etc.

Requirements :

Onsite position 5 days / week

Day shift hours : can be flexible on start time

Skillset required : Data Entry, MS Office, Excellent Communication Skills, Phone skills, lifting 50 lbs.