Service delivery manager Jobs in Austin, TX

About the Role

Transwest Mobile is seeking a highly motivated and experienced Service Manager to oversee daily operations at our** Austin** service location. This leadership role is responsible for managing service order workflow, supervising technicians, ensuring outstanding customer service, and maintaining safety, efficiency, and compliance standards.

Key Responsibilities

• Oversee day-to-day operations of the service department, including scheduling, workflow, and productivity.
• Supervise, support, and develop service technicians to ensure high performance and quality work.
• Manage repair orders, ensure timely completion of jobs, and maintain accurate documentation.
• Maintain a strong focus on customer satisfaction by handling escalations, managing expectations, and ensuring timely communication.
• Coordinate with parts, sales, and operations teams to ensure smooth and efficient service delivery.
• Ensure compliance with safety regulations, company policies, and industry standards.
• Monitor shop performance metrics and implement process improvements as needed.
• Assist with hiring, training, and performance management of service personnel.
• Manage shop inventory and ensure tools and equipment are maintained and operational.

Qualifications

• Proven experience in a Service Manager, Shop Manager, or similar leadership role in a mechanical, diesel, or fleet service environment.
• Strong leadership, team-building, and communication skills.
• Excellent organizational and problem-solving abilities.
• Familiarity with service management software (Fullbay experience preferred).
• Technical knowledge of diesel, mechanical, or automotive repair.
• Valid driver’s license; ability to pass background and drug screening.

Benefits

• Competitive annual salary: $75,000 – $85,000
• Health, dental, and vision insurance
• Paid time off and holidays
• Company vehicle or mileage reimbursement (if applicable)
• Opportunities for growth and career advancement

Preferred Skills

• Proficiency with basic computer systems
• Experience with shop scheduling and technician workflow
• Knowledge of DOT and OSHA safety regulations

You should be proficient in:

• Customer Service
• Basic Computer Skills

ID:8SR6Ct