Service delivery manager Jobs in Boston, MA

Job Title

Manager, Continuous Improvement & Service Delivery

Job Description Summary

We are seeking a highly analytical Manager of Continuous Improvement and Service Delivery to join our team. Successful candidate will be responsible for identifying opportunities to enhance business performance, optimize processes, and drive organic growth through operational efficiency and enhanced service performance. Additionally, the incumbent will lead transition of existing service expansions, triage and lead improvements in underperforming sites and operationalize new business. You will also support client RFPs and solution architecture from an expertise perspective. Your role will include driving cost reduction by identifying and addressing inefficiencies across the business and use data analytics to develop and implement strategies that maximize efficiency, improve client satisfaction, and contribute to overall business success. Additionally, the ideal will have experience in operations with some expertise in one or more core service areas : Operations, Maintenance & Engineering, Janitorial, Office Services, etc.

Job Description

Key Responsibilities :

Process Optimization : Analyze existing business processes to identify inefficiencies and areas for improvement. Develop and implement optimization strategies to enhance operational effectiveness, reduce costs, and drive growth.

Cost Reduction : Identify and address cost inefficiencies within business operations. Develop and execute strategies to drive cost savings while maintaining or improving service quality and operational effectiveness.

Data-Driven Insights : Utilize data analytics to assess business performance, uncover trends, and generate actionable insights. Create reports and dashboards to track key performance indicators (KPIs) and inform strategic decisions.

Strategic Planning : Collaborate with leadership to develop and execute strategic plans aimed at achieving business objectives and driving client success. Evaluate the effectiveness of implemented strategies and recommend adjustments as needed.

Client Engagement : Work closely with client-facing teams to understand client needs and pain points. Use your subject matter expertise to develop tailored strategies and solutions that enhance client satisfaction and foster long-term relationships.

Operational Triage : Apply your expertise remotely and onsite to address and resolve operational issues promptly. Develop and implement solutions to improve efficiency and effectiveness in addressing client and business challenges.

Client RFP Support : Leverage your expertise to assist in responding to client RFPs, ensuring proposals are comprehensive and aligned with client needs. Provide insights and recommendations on solution architecture and project requirements. Collaborate with technical teams to ensure solutions are viable and aligned with strategic goals.

Cross-Functional Collaboration : Partner with various departments, including sales, marketing, and operations, to ensure alignment of business processes and strategies with organizational goals.

Innovation : Stay abreast of industry trends and emerging technologies. Identify opportunities for innovation and recommend new approaches to drive growth and improve business performance.

Continuous Improvement : Foster a culture of continuous improvement by identifying best practices and implementing process enhancements. Encourage feedback and leverage insights to drive ongoing improvements.

Qualifications :

Bachelor’s degree in Business Administration, Data Analytics, Engineering or a related field. Advanced degree or relevant certifications are a plus.

Proven experience in business optimization, data analysis, or strategic planning roles, with a track record of driving operational improvements and business growth.

Subject matter expertise relevant to client solutioning, operational triage, and solution architecture.

Subject matter expertise in one or more core service lines (e.g. maintenance, engineering, janitorial, etc).

Strong analytical skills with the ability to interpret complex data and provide actionable recommendations; ability to build statistical models, develop forecasts and communicate results effectively to senior business leaders

Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and senior leadership.

Experience with data analysis tools and software (e.g., Excel, Tableau, Power BI).

Demonstrated ability to develop and implement strategic initiatives, drive process improvements, and reduce costs.

Preferred Qualifications :

Experience in maintenance, janitorial and / or office services.

Advanced data analysis skills and proficiency in data visualization tools.

Familiarity with quality management systems (QMS), GMP and compliance standards is a plus.

The compensation for the position is : $127,500.00 - $150,000.00

C&W Services is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected] . Please refer to the job title and job location when you contact us.

INCO : “C&W Services”