Service delivery manager Jobs in Detroit, MI

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Job Details

The Commercial Delivery Manager plays a critical role in ensuring the successful delivery of projects, initiatives, and organizational objectives. Working with product / solution leaders, The Commercial Delivery Manager will be evangelizing and supporting development of OKRs (Objectives and Key Results), standardizing innovation project management practices, and coordinating activities across teams with the application of SCRUM / Agile methodologies. This role manages the day-to-day direction and coordination of the commercialization team to execute playbooks and provide guidance on risk and impacts. The delivery manager will have the opportunity to work cross-functionally across innovation concepts, commercialization of today's solutions, and interact with a wide range of stakeholders. Additionally, the Commercial Delivery Manager will support the product leaders in the establishment and maintenance of OKRs, monthly reviews, and other related activities through a coaching and partnership approach.

Primary Duties and Responsibilities:

• Project Management:
  • Manage and support the execution of the APS Commercialization function for multiple products/services/solutions
  • Partner with product leaders to establish, track, and maintain OKRs, ensuring that project initiatives are aligned with strategic objectives
  • Guide product teams through Cencora's innovation process, ensuring appropriate resource allocation, driving key milestones, and educating stakeholders on best practices
  • Monitor and assess the health of the innovation processes within product teams, ensuring alignment with best practices and organizational objectives
  • Conduct regular reviews of OKR progress with cross-functional teams and provide insights and recommendations for improvement
  • Utilize project management methods and standards to coordinate internal and external resources.
  • Develop project plans based on input / feedback from Commercialization leaders and oversee initiative execution.
  • Facilitate ceremonies for APS, including Solution Portfolio Review, Innovation process, and commercialization stages
• Communication and Reporting:
  • Provide timely updates to functional leadership regarding project status and issues.
  • Deliver consistent, accurate, and timely status reports to internal stakeholders.
  • Conduct regular solution reviews to ensure leaders receive critical data, decision-making, and alignment with OKRs.
  • Partner with cross-functional teams to coordinate working sessions, updates, expectations, workshops, etc.
• Risk Management:
  • Identify potential project risks and proactively manage issues.
  • Conduct formal reviews with business sponsors upon project completion to confirm satisfaction levels.
  • Regularly review and recommend enhancements to the technology and systems utilized to track innovation work, ensuring they meet the evolving needs of the organization
• Performs related duties as assigned.

Experience and Educational Requirements:

• Experience:
  • 5+ years of progressively responsible experience in project management or related fields.
• Skills:
  • Strong project management skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
  • Excellent relationship-building and interpersonal skills.
  • Proficient in oral and written communication, with strong presentation abilities.
  • Strong organizational and leadership skills.
  • Intermediate Excel and PowerPoint skills (e.g., data analysis, pivot tables, slide creation).
  • Familiarity with tools like Smartsheet, Microsoft Loop, Azure Dev Ops is a plus.
  • Ability to think strategically and develop long-term plans based on stakeholder feedback.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time

Salary Range*

$88,700 - 126,940

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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Affiliated Companies:

Affiliated Companies: Centaur Services