Service delivery manager Jobs in Overland Park, KS

Company :

US0057 Sysco Kansas City, Inc.

Sales Territory : None

Zip Code : 66061

Travel Percentage :

COMPENSATION INFORMATION :

The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

3rd Shift Schedule : Tuesday through Saturday, from 3 AM to 12 PM - with occasional extended hours as needed.

The selected candidate will be provided with a company cell phone to respond to calls on occasion.

JOB SUMMARY

This is an Operations position responsible for supervising and directing the activities associated with delivery. Responsibilities include but are not limited to, collaborative direction to delivery supervisory staff, specific direction to drivers, routing, safety, and compliance.

RESPONSIBILITIES

• Supervises the daily work and safety of delivery associates, including adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service.
• Analyzes live and historical data to ensure accuracy for maintaining optimal delivery plans and on-time customer service.
• Supervises labor hours and directs labor activities to stay within budget.
• Recommends work schedules including stop changes, classification changes, customer open / close times, window expectations and provides to the appropriate person for necessary changes.
• Supervises the proper selection utilization of company assets in support of the delivery department.
• Coordinates required repairs with proper departments as necessary.
• Reviews delivery productivity reporting to the appropriate supervisor for review and determination.
• Suggests efficiency ideas, cost reduction measures and assist with implementation of delivery changes.
• Interprets, trains and consistently applies company policies, protocols and procedures including but not limited to food safety, DOT (department of transportation), record keeping, performance expectations, and safe work methods, etc.
• Communicates with Sales Management and Marketing Associates via email and maintains current communications board data to collaboratively resolve any customer or delivery opportunities or issues.
• Communicates proactively with drivers and directs activities to ensure successful adherence to daily delivery schedules and departmental performance goals and overtime objectives.
• Coordinates efforts with Transportation Road Supervisors and with Safety Trainer to insure consistent training, conducting associate observations, updating preferred work methods, timely accident investigations to determine root causes, and routine safety inspections. Makes recommendations for disciplinary action and / or behavior modification where required based on a consistent review of performance data metrics.
• Ability to keyboard proficiently.
• Utilize canned reporting.
• Create specific ad hoc reports to identify areas for improvements.
• Proficient in Microsoft Office suite including Excel, Word, PowerPoint as well as numerous variants.

Education

#LI-DM1

Experience

Professional Skills

Certificates, Licenses, and Registrations

Physical Demands

BENEFITS INFORMATION :

For information on Sysco's Benefits, please visit https : / / SyscoBenefits.com

OVERVIEW :

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT :

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.