Service delivery manager Jobs in San Jose, CA

Software Guidance & Assistance, Inc., (SGA), is searching for a Sr. Program Manager, Offer Delivery Operations for a contract assignment with one of our premier SaaS clients in San Jose, CA. This is a hybrid role with 3 days per week in office.

We're hiring a senior individual contributor to join the Product Delivery Operations (PDO) team to lead complex offer-delivery and route-to-market (RTM) programs across Client's partner ecosystem. This role sits at the intersection of operations, program management, and technical delivery. It is designed for someone who can independently run high-visibility launches, shape scalable delivery models, and confidently engage with AUP and platform teams to ensure programs are technically and operationally sound. You will not own engineering roadmaps, but you will play a critical role in validating delivery approaches, guiding technical discussions from the offer-delivery perspective, and ensuring end-to-end readiness for partner launches.
This is a high-impact IC role requiring strong ownership, systems thinking, and cross-functional leadership.

Responsibilities:

• End-to-End Program Ownership
  • Lead delivery for complex partner offers and RTM programs from intake through launch and post-launch monitoring.
  • Independently manage timelines, dependencies, risks, and stakeholder alignment.
  • Ensure operational and technical readiness for launches through structured planning and validation.
  • Act as escalation point for delivery blockers, risks, and launch issues.
• Technical Collaboration & Guidance
  • Partner closely with AUP and platform teams on delivery design and implementation.
  • Provide informed guidance on delivery architecture, integrations, and fulfillment models.
  • Translate business and partner requirements into clear operational and technical needs.
  • Identify system dependencies, risks, and edge cases early in planning.
  • Support testing strategy, validation, and issue resolution across systems.
• Delivery Model & Workflow Design
  • Help design scalable workflows and governance models for offer delivery.
  • Standardize intake, readiness, and launch processes across programs.
  • Recommend improvements to tooling, automation, and delivery methods.
  • Document runbooks, SOPs, and delivery patterns for reuse.
• Cross-Functional Leadership
  • Work across Business Development, Product, Finance, Legal, Engineering, and regional teams.
  • Influence decisions on delivery approach, timelines, and feasibility.
  • Drive alignment across teams to ensure launches stay on track.
  • Provide structured updates to leadership on program health and risks.
• Operational Analytics
  • Monitor fulfillment health, delivery metrics, and launch performance.
  • Build dashboards and reporting to improve visibility and planning.
  • Use data to identify recurring issues and drive improvements.

Required Skills:

• 7+ years in program management, delivery operations, technical operations, or similar roles.
• Proven ability to independently lead complex cross-functional programs.
• Experience working with engineering or platform teams on system-dependent launches.
• Strong technical fluency - able to engage in system and integration discussions.
• Excellent stakeholder-management and communication skills.
• Strong analytical and problem-solving ability.
• Experience with JIRA, Confluence, Excel/Sheets, and reporting tools.
• Bachelor's degree in Business, Engineering, Computer Science, or related field.
• Experience in SaaS, subscriptions, or digital fulfillment ecosystems.

Highly Preferred Skills:

• Background in partner operations or offer delivery.
• Familiarity with APIs, integrations, or platform-based delivery.
• Experience designing operational workflows or scaling delivery programs.
• Experience supporting high-visibility launches with executive stakeholders.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.