Service desk analyst Jobs in Bakersfield, CA

Pasadena Hotel and Pool

The Front Desk Agent is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.

ESSENTIAL FUNCTIONS :

• Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
• Maintain proper operation of the telephone switchboard.
• Answer guest inquiries about hotel service, facilities, and hours of operation.
• Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
• Respond to guest requests in a timely and professional manner.
• Maintain confidentiality and security of all guests and hotel information.
• Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction.
• Be aware of all rates, packages, and special promotions.
• Be familiar with all in-house groups and high demand / restricted dates.
• Take all necessary information when taking room reservations and follow rate quoting scenario.
• Be knowledgeable of the front desk computer system.
• Log and deliver packages, mail, and messages.
• Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel.
• Accurately complete the check-in and checkout process.
• Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction.
• Restocks front desk area and supplies as required or assigned by immediate supervisor.
• Ability to follow a checklist.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS :

PREFERRED QUALIFICATIONS :

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