Service desk analyst Jobs in Brockton, MA

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Paid time off
• Training & development

Company Overview: At Hanson Family Dental, we are driven by a set of core values that guide everything we do. These values: Integrity, Excellence, Compassion, Outstanding service, Teamwork form the foundation of our culture and define our vision: Comprehensive Dentistry for Healthy Smiles.

We are seeking a highly organized and experienced front desk coordinator to aid our administrative operations and ensure efficient functioning of our dental practice. This position will be responsible for managing patient scheduling, handling patient billing and insurance claims (overseeing our dental billing company), addressing accounts receivables, maintaining office records, and ensuring the overall smooth operation of the front desk.

Responsibilities:
- Oversee patient scheduling, ensuring appointments are properly booked.
- Handle patient billing and accounts receivable.
- Understand insurance claims, be able to submit and follow up on outstanding claims
- Verify insurance coverage and eligibility for patients.
- Order administrative supplies.
- Address patient inquiries and concerns in a professional manner.
- Maintain dental records and ensure confidentiality of patient information.
- Monitor and maintain office cleanliness and organization.
- Process insurance payments and reconcile account ledgers
- Communicate with insurance companies to resolve any issues or discrepancies
- Assist patients with insurance-related inquiries and provide guidance on coverage and benefits
- Maintain accurate and up-to-date insurance records and documentation
- Collaborate with the dental team to ensure proper coding and billing practices

Requirements:
- Knowledge of dental terminology, procedures, and billing practices.
- Proficiency with dental office software (e.g., Dentrix, Dental Intelligence).
- Strong organizational skills.
- Excellent communication and interpersonal skills.
- Strong attention to detail and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- High school diploma or equivalent; previous experience is a plus.

Working Conditions:
- Full-time position, typically 40 hours per week.
- May require evening hours
- Work is performed in a dental office setting.

Benefits:
- Competitive hourly pay commensurate with experience.
- 401(k)
- 401(k) matching
- Employee Dental Care discount
- Paid Sick time
- Paid Time off
- Paid Holidays (11)
- Professional development assistance

Schedule:
Monday to Friday

Join Our Team: If you are passionate about dentistry, share our core values, and are eager to contribute to a collaborative team, we would love to hear from you. Apply now and help us provide outstanding service to our patients for healthy smiles.

To apply, please submit your resume along with a cover letter detailing your relevant experience in the field of dental administration.