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- Frisco, TX
- service desk analyst
Service desk analyst Jobs in Frisco, TX
- Promoted
Level 1 Service Desk
Insight GlobalPlano, TX, United StatesCRM & Help Desk Support Analyst
ACS Consultancy ServicesTX, United States- Promoted
Front Desk Agent
Crescent Hotels & ResortsAllen, TX, United StatesFront Desk / Customer Service Representative
iFLY Indoor SkydivingFrisco, TX , US- Promoted
- New!
Front Desk Agent
Crescent Hotels and ResortsAllen, TX, United States- Promoted
MEMBER SERVICE (SUB)
Excel FitnessTX, United States- Promoted
Mortgage Rate Lock Desk Pricing Analyst
Sunflower Bank, N.A.Plano, TX, United States- Promoted
Front Desk Associate
Cowboys FitPlano, TX, United StatesFront Desk Representative
American Family Care AllenAllen, TX, US- Promoted
Customer Service Representative (Full Time) - Plano
PROSPERITY BANKPlano, TX, USService Desk Analyst
RandstadPlano, Texas- Promoted
Front Desk
Jefferson Dental and OrthodonticsPlano, TX, United StatesFront Desk Associate
Crunch Fitness - CR HoldingsPlano, TX, US- Promoted
CUSTOMER SERVICE / FRONT DESK SR
Tru Fit AthleticTX, United StatesIT Service Desk Analyst Job
Atlantic AviationPlano, TXMSP Help Desk / Service Desk Support - L2
Axxys Technologies, Inc.Plano, TX, US- Promoted
MANAGER - SERVICE DESK, COMMAND CENTER OPERATIONS
Las Vegas Sands Corp.TX, United States- Promoted
Front Desk Concierge
The Aspenwood CompanyPlano, TX, United States- Promoted
Front Desk Associate
PCRK GroupPlano, TX, United StatesLevel 2 Service Desk Technician
TEKsystemsPlano,TX,75023,USALevel 1 Service Desk
Insight GlobalPlano, TX, United States- Full-time
This large municipality is needing extra help in their call center environment. This will be an onsite 8-5 M-F position. 85% of the role will be phone support where they would be taking incoming calls from internal employees and drafting tickets, trouble shooting over the phone, or escalating the issue up. They will be managing tickets in the ticket portals and expected to close out around 100 tickets per month. Some issues may require hands on which will involve local travel around Plano to other locations.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
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SCCM
Mobile Device trouble shooting
Comptia certifications
Microsoft certifications
1-2 years experience in a helpdesk / Service Desk role providing mostly phone support
Direct Experience with Hardware and Software Trouble Shooting
Windows 10 experience
Experience Remoting into users and troubleshooting using remote software
Imaging experience
Microsoft and Adobe trouble shooting experience
Ticketing system experience (service now preferred)
Excellent customer service and communication