Service desk analyst • houston tx
What Timken makes possible begins with you.Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives.Now you can join th... Show more
As a Power Risk Analyst, you will ensure maintenance and improvement of core PnL data to increase accuracy and timeliness of the daily trading results.All responsibilities and accountabilities of t... Show more
As a Trust Associate III you'll be responsible for working on client relationships and ensuring excellent client service and delivery to the client base.You'll be assigned a book of clients that ar... Show more
Overview The Post Oak Hotel is seeking a Front Desk Agent to join the only Forbes Five-Star Hotel in Texas.We hire passionate and professional colleagues who genuinely delight our guests through cu... Show more
Experienced accountant to perform trading desk accounting processes, monthly close, and financial reporting.The successful candidate will have a continuous improvement mindset, strong analytical sk... Show more
Work Location: Houston, TX (Day 1 on-site).Employment Type: 6-Months Contract + extension (Only Contract).Using the trend analysis to identify the areas of improvement.Initiate and own SIP's / CIP'... Show more
Sincere Hospitality is actively hiring for a Front Desk AgentWho we areSincere Hospitality is a brand new management company founded on the basis of placing people at the heart of everything we do.... Show more
Like dogs? Then you are a great fit for The Pet Barber Houston! We are looking for a receptionist.Must have a professional demeanor, knowledge and experience with computers and previous front desk ... Show more
Nscale is the GPU cloud engineered for AI.We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers.Nscale enables AI-focused companies to achieve s... Show more
Tax Office is looking to HIRE a Front desk Assistant position.Tax Office on Fondren area looking to hire Full-Time and a Part-time Associate for office work.Little knowledge to enter data in the co... Show more
Global Tier 1 Service Desk Technician.When you become part of our KBR team, your opportunities are endless.Through internal collaboration, and with our partners and customers, we’re defining tomorr... Show more
We are seeking a professional and customer-focused Front Desk Representative to create positive first impressions while supporting customer engagement and sales opportunities.This role is ideal for... Show more
Looking to Make a Difference? Welcome to Our Team.If you’ve ever considered a career in a service-driven industry but weren’t sure where to start, this is your sign.We're r... Show more
Want to be considered for this opening immediately? Call our office directly at.We’re looking for an energetic and professional.In this role, you'll answer calls, greet visitors, manage appoi... Show more
MAIN JOB TASKS AND RESPONSIBILITIES Answer telephone, screen and direct calls Take and relay messages Provide information to callers Greet persons entering organization Direct persons to correct d... Show more
Urban Park Services provides urban operations support focused on maintaining safe, organized, and efficient parking and vehicle flow in busy city environments.Our team combines field operations wit... Show more
This position at Magnolia Houston Hotel will provide exceptional service to both internal and external guests at all times.S/he will be responsible to assist in providing leadership, guidance, and ... Show more
MUST BE BI-LINGUAL, ENGLISH/SPANISH.Dalwadi Hospitality Management - Immediate Front Desk Associate Needed.Are you passionate about providing exceptional guest experiences and ensuring customer sat... Show more
The Learning Experience #427 in Houston, TX is looking for a friendly and organized Front Desk Clerk to be the welcoming face of our center! This is a fantastic opportunity to join a team that is p... Show more
Houston Healing Medical PLLC is looking for a friendly and organized Bilingual Front Desk Representative to be the welcoming face of our practice in Houston, TX.This is a fantastic opportunity to m... Show more
The average salary range is between $ 42,500 and $ 60,000 year , with the average salary hovering around $ 50,350 year .
The average salary range is between $ 41,132 and $ 70,883 year , with the average salary hovering around $ 51,681 year .
Job Description:
What Timken makes possible begins with you.
Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.
A career at Timken means you can have an immediate impact doing Work That Matters to the world improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.
Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst specializing in rotating equipment to provide technical support, and quote/order management for industrial gears and gearboxes. This role bridges customers, outside sales, and internal engineering to diagnose failures, scope repairs, prepare technical quotes, and ensure timely, high-quality service delivery
Essential Responsibilities:
Serve as the primary technical contact for outside sales, customers and internal stakeholders for rotating equipment issues (gears, bearings, shafts, couplings, gearboxes).
Manage incoming parts/units, create and manage orders in the EPICOR, and communicate status updates to outside sales.
Prepare detailed repair estimates and technical quotations; support commercial negotiations as needed.
Coordinate with operations, engineering, quality, and external repair partners to schedule repairs, manage parts sourcing, and ensure successful repair execution.
Process warranty claims, returns, and repair authorizations; track warranty costs and maintain accurate records.
Track and report service KPIs (response time, resolution time, first-time-fix rate, warranty trend) and identify improvement opportunities.
Technical/ Functional Skills:
Customer-focused with strong problem-solving and troubleshooting skills
Attention to detail and data-driven decision making.
Time management and ability to prioritize multiple service requests.
Continuous improvement mindset and ownership of quality outcomes
Provide timely updates to the salesman regarding status of their inquiries/jobs
Strong knowledge of customer service process and principles
Proven work experience as a Customer Service Analyst or similar role.
Deliver exceptional customer experience
Basic Qualifications:
Associate's degree in business-related field required, Bachelor's degree preferred.
Minimum of 3 years' experience supporting rotating equipment or power transmission products in customer service, field service, maintenance, or engineering roles
Strong understanding of rotating equipment failure modes (bearing failure, lubrication, misalignment, imbalance, gear wear
Experience interpreting technical drawings, part catalogs, and specification sheets
Strong written and verbal communication skills with customer facing experience
Skilled in all MS Office products
Working knowledge of ERP systems, preferably Epicor
All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.
