Service desk analyst Jobs in Jersey City, NJ

Senior Deal Desk Analyst

Hybrid - San Francisco

About Vercel:

Vercel is the agentic infrastructure company. We free people and agents to ship what's next. For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience. Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents. We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. Whether you're building our products, supporting our customers, growing our community, or shaping our story, you'll help define what comes next.

About the Role:

We are seeking a Senior Deal Desk Analyst to join the Deal Desk team within our Revenue Operations function. This is a high-impact, high-visibility role at the center of how we structure, price, and close business globally partnering with Sales, Finance, Legal, and Product to turn deals into signed revenue. You will lead the quote-to-contract execution cycle for our global sales team while helping build the systems, processes, and playbooks that scale a world-class Deal Desk. As the organization continues through a period of rapid growth, we are looking for someone who wants to shape the function rather than inherit it bringing structure to ambiguity, modernizing how deals get done, and raising the bar for commercial excellence. This position reports to the Senior Manager, Global Deal Desk, and is preferably based in a hybrid capacity out of our San Francisco headquarters, working standard US business hours. If you're based within a pre-determined commuting distance of one of our offices (SF or NY), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team.

What You Will Do

• Deal Management Own the day-to-day deal review and closing process end to end, including deal approvals, deal structuring, and quote configuration within Vercel CPQ, ensuring every deal is executed accurately and on time.
• Commercialization & Execution Drive deal execution in close partnership with Finance, Legal, GTM, Partnerships, Product, and Pricing. Design, build, and continuously optimize the sales and deal processes that bring new pricing, packaging, and product launches to market.
• Trusted Advisor Serve as the subject-matter expert for the Sales organization, providing deal guidance and operational support. Approach complex, non-standard deals with creativity and sound judgment, developing practical solutions in ambiguous situations.
• Revenue Integrity Act as the gatekeeper of data hygiene and opportunity data, partnering with GTM and Finance on audits for revenue recognition, financial reporting, and forecasting.
• Insights & Enablement Analyze deal performance and market trends to develop new sales motions, deal levers, and training materials that increase sales velocity and reduce business risk, in partnership with the Pricing and Field Enablement teams.
• Operational Excellence Identify opportunities to streamline, enhance, and automate processes. Translate needs into clear business requirements and leverage AI and automation to scale.

About You

• 4+ years of experience in deal desk, pricing, quote-to-cash, contract management, or a related Revenue Operations or Sales Operations function within the technology sector.
• A proven record of partnering effectively with Sales and cross-functional teams to move complex deals forward.
• Demonstrated experience in project management and process improvement.
• A collaborative team member who consistently delivers excellent sales support.
• A resourceful self-starter with strong critical-thinking and creative problem-solving skills.
• You think naturally about operational implications and downstream impact.
• You thrive in fast-paced, high-growth environments and operate effectively amid change and ambiguity.

Nice to Have

• Hands-on experience with Salesforce CPQ (or a comparable CPQ platform)
• A track record of using AI or automation to improve operational workflows.

Bonus If You:

• You're located within San Francisco Bay Area (HQ). We have offices for you to help build our office culture! This role is primary focus on Pacific Standard Time (PST)

Benefits:

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

The San Francisco, CA base pay range for this role is $125,000 - $150,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.