Service desk analyst Jobs in Lakewood, CO
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Service desk analyst • lakewood co
Last updated: 19 hours ago
Network Coverage is a best-in-class technology solutions provider specializing in IT managed services, cybersecurity, compliance, cloud enablement, digital transformation and software development f...Show moreLast updated: 6 days ago
Our direct client has an opening for a Help Desk Analyst 105304.This position is up to 9 months with the option of extension, and the client is in Denver, CO.
If you are interested, please se...Show moreLast updated: 30+ days ago
A company is looking for a French / English Service Desk Analyst to support their team in Quebec.Key Responsibilities Act as a point of contact for IT-related issues, managing inquiries through v...Show moreLast updated: 1 day ago
A Day in the Life of a Manager, Service Desk (IT) A Day in the Life of a Service Desk Manager is fast‑paced, people‑focused, and impact‑driven.
In this role, you oversee the daily operations of the ...Show moreLast updated: 10 days ago
The Service Desk Technician will provide support of internal systems, hardware and applications while coordinating with internal support teams to minimize disruptions to business operations.The ide...Show moreLast updated: 30+ days ago
The IT Analyst is responsible for Tier 1 remote support of the Millennium Hotels IT environment.The IT Analyst also serves as a resource for onsite assistance at the Denver Corporate Office.PRIMARY...Show moreLast updated: 14 days ago
Insight Global is seeking a strong Service Desk Technician for a large, enterprise level building supplies manufacturing company.
This person will be the frontline support for internal customers nat...Show moreLast updated: 6 days ago
Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever.
The Service Desk Coordinator is professional and has sales ...Show moreLast updated: 30+ days ago
Hi, I'm Cassie Alexander, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.
We are looking for an accomplished leader to drive excellence in...Show moreLast updated: 3 days ago
This Pricing Analyst, Deal Desk, position is responsible for reviewing existing customer price deviation / discount requests and new business sales quotes with price exceptions.The position will also...Show moreLast updated: 30+ days ago
Crusoe's mission is to accelerate the abundance of energy and intelligence.We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrif...Show moreLast updated: 30+ days ago
Location : 601 East 18th Avenue Suite 250 Denver Colorado 80203-0000 (Remote).Bachelors degree or equivalent experience.Help desk Customer support Active Directory Computer networking Analysis skil...Show moreLast updated: 30+ days ago
Service Desk Specialist / Live Chat Agent.To apply, please send your resume to.Service Desk Specialist / Live Chat Agent.
Denver, Colorado 80203-0000 Remote (within Colorado).Monday - Friday, 9 AM - 6 P...Show moreLast updated: 30+ days ago
We are Sourcepass, an IT consulting company (MSP) with a rich history of providing network support and innovative solutions since 2001.
Our expertise spans IT services, cloud computing, and security...Show moreLast updated: 7 days ago
IT managed services to enable the digital workplace for enterprise, midsize and small businesses.To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and...Show moreLast updated: 23 hours ago
Drury Hotels - 4550 North Central Park Blvd.Front Desk Clerk / Customer Service / Cashier / Team Member] Provides exceptional service to all guests and potential guests by assisting them in a frien...Show moreLast updated: 1 day ago
This Pricing Analyst, Deal Desk, position is responsible for reviewing existing customer price deviation / discount requests and new business sales quotes with price exceptions.The position will also...Show moreLast updated: 30+ days ago
The Helpdesk Analyst I position is the first line of support to resolve issues related to AFC’s Electronic Health Record Systems and IT.
This position’s primary responsibility is to efficiently addr...Show moreLast updated: 30+ days ago
Network Coverage is a best-in-class technology solutions provider specializing in IT managed services, cybersecurity, compliance, cloud enablement, digital transformation and software development f...Show moreLast updated: 19 hours ago
Service Desk Specialist II
NetCovEnglewood, CO, USFull-time
8-11 Help Desk Analyst
Focused HR SolutionsDenver, Colorado, United StatesFull-time
Quick Apply
- Promoted
Bilingual Service Desk Analyst
VirtualVocationsLittleton, Colorado, United StatesFull-time
Manager, Service Desk
FIRST ONSITE, LLCEnglewood, CO, United StatesFull-time
IT Service Desk
Horizontal TalentDenver, Colorado, USFull-time
IT Help Desk Analyst
Millennium Hotel and ResortsDenver, CO, USFull-time
REMOTE Service Desk
Insight GlobalDenver, CORemote
Full-time
Service Desk Coordinator
Paul Mitchell SchoolsPaul Mitchell The School Denver, South Teller Street, Lakewood, CO, USAFull-time
- Promoted
Manager, Service Desk
Denver StaffingDenver, CO, USFull-time
- Promoted
Pricing Analyst - Deal Desk
VestisDenver, CO, USFull-time
Service Desk
CrusoeDenver, CO, USFull-time
Help Desk Analyst
nLeagueDenver, Colorado, USAFull-time
Service Desk Support
InstantServe LLCDenver, CO, United StatesPermanent
Service Desk Technician
SourcepassDenver, CO, USFull-time
- Promoted
Service Desk Tech I
CompuComDenver, CO, United StatesFull-time
Front Desk Customer Service Representative
Drury HotelsDenver, CO, United StatesFull-time
Pricing Analyst - Deal Desk
VestisDenver, CO , USFull-time
IT Help Desk Analyst I
American Family CareDenver, COFull-time
- Promoted
- New!
Service Desk Specialist II
Network CoverageGreenwood Village, CO, United StatesFull-time
- associate dentist (from $ 191,875 to $ 250,000 year)
- design director (from $ 155,646 to $ 225,500 year)
- psychiatrist (from $ 25,000 to $ 218,961 year)
- dentist (from $ 50,000 to $ 200,000 year)
- ultrasound technician (from $ 85,904 to $ 198,561 year)
- machine learning engineer (from $ 166,656 to $ 198,000 year)
- machine learning (from $ 90,780 to $ 196,500 year)
- lead software engineer (from $ 152,150 to $ 190,000 year)
- product development engineer (from $ 83,600 to $ 190,000 year)
- network manager (from $ 92,000 to $ 189,750 year)
- New York, NY (from $ 47,663 to $ 75,000 year)
- Fairfield, CA (from $ 54,631 to $ 74,374 year)
- Los Angeles, CA (from $ 50,700 to $ 73,840 year)
- Chicago, IL (from $ 50,000 to $ 67,500 year)
- Houston, TX (from $ 42,500 to $ 60,000 year)
- Phoenix, AZ (from $ 40,518 to $ 60,000 year)
- Philadelphia, PA (from $ 50,000 to $ 57,573 year)
The average salary range is between $ 41,132 and $ 70,883 year , with the average salary hovering around $ 51,681 year .
Service Desk Specialist II
NetCovEnglewood, CO, US6 days ago
Job type
- Full-time
Job descriptionMonitor and optimize client systems for efficient performance, reliability and security Produce and update technical documentation for client systems and team training Collaborate with the managed services team to identify client trends Maintain clear client communication and set expectations on active support inquiries Identify opportunities to enhance process efficiency and implement best practices Remain updated on industry advancements and enhance technical skills Ensure that all customer inquiries and complaints are addressed promptly and professionally. Expanded technical knowledge of current IT infrastructures including servers, networks, virtualization, cloud systems and security Proficiency with Microsoft server and client operating systems, Active Directory, DNS, DHCP, VDI technologies, Exchange / Office 365 and desktop applications. Proficiency with LAN / WAN connectivity designs, firewalls, switching and wireless Management of cloud systems including AWS, Azure and Office 365 Ability to diagnose and resolve technical issues timely and effectively Experience with various troubleshooting tools and techniques Strong organizational skills and ability to prioritize tasks Excellent verbal and written communication abilities Active listening skills to fully understand client issues and concerns High attention to detail to ensure accurate record-keeping Capacity to explain technical concepts and solutions to non-technical stakeholders Bachelor's degree or Associate’s degree in Information Technology, Computer Science, Network Administration or related field. 2-5 years of relevant IT experience as either a Systems Analyst, Systems Administrator, IT Specialist or similar position. Industry certifications e.g., CompTIA A+, Network+, Security+, Amazon AWS, Microsoft Azure, Microsoft MCP, Cisco CCNA, or similar, are highly desirable. This is a full-time position Days and hours of work are Monday through Friday, 8 : 00 AM - 5 : 00 PM [9-hour shift] This position will require participation in a recurring predetermined on-call rotation. This position will require travel and recurring visits to client offices up to 50% of working hours. Reliable transportation is required. This position may require travel to industry events, Network Coverage office locations, and Network Coverage events where locations will vary.
Job Description
Job Description
Job description
Who we are :
Network Coverage is a best-in-class technology solutions provider specializing in IT managed services, cybersecurity, compliance, cloud enablement, digital transformation and software development for mid-market and enterprise organizations. Our comprehensive technology solutions and operational excellence allow clients to focus on their business with the value of an end-to-end technology partner.
Network Coverage believes in providing purpose to our people and that character, integrity and commitment win out. Technology is our mission, empowering and developing our team is our passion.
What the role is :
Service Desk Specialist II
Division - Center - Team : Service Operations – Service Desk
Reporting to : Service Desk Lead
About the Role
The Service Desk Specialist II role provides Tier 2 support to clients, addressing and resolving hardware, software, network and security issues, while maintaining recurring onsite commitments to static client(s). A part of a dynamic support team, this role collaborates with other support roles to ensure efficient problem resolution in a timely manner, aids in escalation management by handling lower-level escalations, and works with their Team Lead and team members across departments to help drive tactical and strategic operational items related to their assigned client(s). These contributions are key to maintaining high levels of customer satisfaction by delivering effective solutions, clear communication and setting reasonable expectations. This position is crucial for ensuring smooth and efficient operation of our clients’ IT systems.
Accountabilities
Client Support and Service Delivery
- Timely and effective resolution of Tier 2 server, desktop and application service requests
- Act as a supportive technical resource for the team to ensure service needs are met
- Develop and maintain strong relationships with your assigned client(s) and team members
- Manage client IT systems and adhere to service level agreements
- Assist with root-cause analysis if directed.
- Support other NetCov clients in addition to the dedicated client assignment as determined by NetCov operational need.
- Perform additional tasks and responsibilities as assigned by your manager, which may consist of duties not explicitly outlined in this job description, in alignment with the overall needs of NetCov operations.
- Ensure NetCov has updated customer documentation needed to provide best-in-class support
- Maintain a daily 85% billable rate working tickets and answering phone calls.
- Potential for on-sites at customer offices, which would be directed by the Team Lead as the team need arises
- Real time tracking and updates of support tickets in Network Coverage’s ticketing system.
Infrastructure Management and Performance Optimization
Client Communication and Continuous Improvement
Knowledge, Skills, and Abilities (KSAs) Required
Technical Expertise :
Problem-Solving and Time Management :
Communication and Interpersonal Skills :
Technical Competencies
Qualifications and Experience :
Role Logistics