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Service Desk Specialist
GrubhubBoston, MA, United States20 days ago
Job type
- Full-time
Job descriptionAssociates or Bachelor's Degree in Computer Information or related experience. Strong communication skills and experience supporting senior leadership and executive team members. High level of Windows & Mac hardware & OS troubleshooting experience. Linux is considered a plus! Working knowledge of Active directory in a multi-domain forest is considered a plus. Experience with Google Workspace products (Gmail, Docs, Sheets, Chat, Meet, etc). Experience with Zendesk ticketing system, and / or Atlassian Products (ie : Jira, Confluence) considered a plus. Experience working both independently and as part of a group. Strong organizational and analytical skills; oral and written communication skills. Must possess a positive and professional attitude. Experience supporting staff in a hybrid environment. Able to lift at least 50lbs. Software deployment and inventory systems experience - InTune, JAMF, Oomnitza experience considered a plus. Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge. Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being. Compensation. You'll receive a highly-competitive compensation package with eligibility for generous incentives, bonuses, commission, and RSUs. Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants. Social Impact. We believe in giving back through programs like the Grubhub Community Relief Fund, and provide our employees opportunities to support causes that are important to them.
Grubhub is hiring a Service Desk Specialist to join our 20+ person Service Desk team which is responsible for supporting and resolving technical problems for 5,000 employees and our outsourced partners, located in over 10+ locations.
This is an hourly role and is based in our Boston office reporting to the Service Desk Team Lead. The role will be 5 days a week onsite for the first 90 days and then transition to a hybrid in office 3 days per week schedule. In addition to providing onboarding, hardware, and application support, the Service Desk Analyst I is responsible for providing VIP support and AV event support. This role interacts with all position levels and will be part of the after hour support rotation.
The Impact You Will Make :
- Installing and tracking new computer equipment for employees.
- Setup and support desktop applications such as Five9, Google Workspace, Okta, and Zoom.
- Help solve Windows and Mac connectivity / printer issues for individuals.
- Utilize and enhance existing standard operating procedures.
- Complete tasks thoroughly and on time.
- Support Grubhub team members in person, remote, phone, chat, Slack and email.
- Ability to support AV events and multi-room AV systems.
- Partner with Corporate IT teams to deliver and deploy projects.
- Field ticket escalations from team members, collaborating with other Corporate IT teams to troubleshoot, recreate and resolve problems as well as creating documentation to be used by the team to address future similar issues.
- Be proactive by recognizing learning opportunities to present to the team.
- Be flexible. We're growing and we need to continue to change to help the company grow.
What You Bring To The Table :
As a matter of company policy, Grubhub does not sponsor applicants for employment visa status for this role.
And Of Course, Perks!