Service desk analyst Jobs in Pasadena, CA

Millennium Hotels and Resorts is seeking an enthusiastic Front Desk Agent to become a vital member of our exceptional team. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm welcome and helping to create a positive first impression of our hotel.

Your primary responsibilities will include checking guests in and out, managing reservations, and addressing any inquiries or requests they may have during their stay. You will play a crucial role in ensuring our guests have a seamless and enjoyable experience, reflecting our commitment to outstanding service.

This position requires exceptional communication skills, a friendly demeanor, and the ability to thrive in a fast-paced environment. Your dedication to guest satisfaction and attention to detail will help contribute to our hotel's reputation as a premier destination for visitors.

KEY RESPONSIBILITIES

• Greet guests upon arrival, handle check-ins, and issue room keys.
• Process guest check-outs and payments, providing receipts as necessary.
• Manage room reservations and modifications, ensuring accurate information is recorded in the systems.
• Respond to guest inquiries and requests promptly, providing accurate information and assistance.
• Maintain accurate communications with other departments regarding guest needs and room status.
• Address and resolve guest complaints in a professional manner.
• Maintain a clean and organized front desk area.
• Provide guests with information about hotel amenities, services, and local attractions.
• Follow hotel security procedures to ensure the safety of guests and staff.
• Carry out additional duties as assigned by the Front Desk Manager.

About us:

The historic Millennium Biltmore Hotel has been a legendary Los Angeles landmark since 1923. With exquisite Spanish-Italian Renaissance architecture, including stunning hand-painted ceilings, its rich history is most noted for its connection with the Oscars - the founding banquet for the Academy of Motion Picture Arts and Sciences was held in the Crystal Ballroom in 1927, where the original "Oscar" statuette was sketched on a Biltmore napkin, and eight Academy Awards banquets were held in the Biltmore Bowl during the '30s and '40s. This iconic hotel has also been and continues to be featured on many Hollywood films, TV shows, and music videos. The hotel has 70,000 square feet of flexible function space and 683 modern guest rooms, including 60 suites. Conveniently located in the heart of the Financial District, in a vibrant part of downtown Los Angeles, and only steps from Angel’s Flight, a unique funicular railway experience providing a great view of the area, as well as other noteworthy landmarks including the Brockman Building, Ernst and Young Plaza, the Fine Arts Building, and Los Angeles Public Library.

The hourly rate for this position is $27.15 per hour.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Requirements

REQUIRED QUALIFICATIONS

• High school diploma or equivalent; additional education in hospitality is a plus.
• Prior experience as a front desk agent or in a similar customer service role is preferred.
• Excellent verbal and written communication skills.
• Proficient in hotel management software and basic computer applications.
• Ability to multitask and work efficiently in a busy environment.
• Strong attention to detail and organizational skills.
• Must be able to work flexible hours, including nights, weekends, and holidays.
• Positive attitude with a strong commitment to outstanding customer service.
• Ability to work independently and as part of a team.
• Familiarity with basic accounting procedures is an advantage.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Holidays)
• Free meals while on duty
• Free on-site parking
• Free dry cleaning services