Service desk analyst Jobs in Plano, TX

Futures And Options Analyst

Come join a fulfilling team! We have an exciting opportunity to help expand your knowledge, skills, and abilities in the cleared Futures and Options space.

As a Futures and Options Analyst within JPMorgan Chase, you will partner with our execution desks, clearing teams and other internal support areas. The primary responsibilities are relationship management, query management and full adherence to regulatory commitments. This is a dynamic and challenging environment providing excellent client service.

F&O Middle Office requires motivated individuals to liaise with our clients regarding all of their Operational requirements and perform key control functions. We are also looking for individuals who will challenge the status quo and help us shift to a new paradigm. Individuals will frequently need to think on their feet as new challenges arise. They will need to be organized and have the ability to multitask in a high-pressure environment.

Job responsibilities

• Act as client liaison - single point of contact for coverage including priority clients
• Set and maintain standards of the highest client service and drive improvements
• Provide timely and accurate product expiry management
• Provide Clearing Technology support
• Work with multiple groups to quickly and efficiently resolve client issues regarding trade discrepancies, JPM clearing fees, execution fees, interest and third party brokerage.
• Perform business partner & client visits travel as needed
• Lead occasional client training and service review meetings - travel as needed
• Participate in process improvement initiatives
• Ensure processes are completed in view of regulations, client and relationship level priorities and internal risk policies

Required qualifications, capabilities, and skills

• Experience of performance in a customer service role
• Be a key part of a dynamic team
• Excellent interpersonal skills and ability to communicate across multiple aspects of the organization at various levels
• Strong written and verbal communication skills
• Ability to work accurately and effectively under pressure
• Experience in an operational / financial services / customer services environment
• Effective organizational skills with the ability to manage and prioritize workload
• Take ownership and display the ability to follow through with departmental objectives whilst taking into account risks involved in daily processing
• Ability to identify process inefficiencies to improve capacity, efficiency and control

Preferred qualifications, capabilities, and skills

• An understanding of the F&O product flow and the trade lifecycle participants (e.g. brokers, clearers, exchanges, advisors etc..)
• F&O product knowledge trade lifecycle events (e.g. expiries, deliveries), high level understanding of margining

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.