Service desk analyst Jobs in Pompano Beach, FL

Primary Duties / Responsibilities :

Reviewing legal contracts, language and creation of accurate proposals for complex deals to ensure alignment with corporate policies.

Analyzing and structuring complex sales transactions to align with company policies and customer needs.

Evaluating deal profitability, risk, and compliance.

Oversight of other deal desk analysts, and for training and process improvement within the deal desk itself.

Providing guidance and support to sales teams on deal structuring, pricing, and approvals.

Working closely with sales, finance, legal, sales operations, and other departments to ensure deal is structured according to corporate policies.

Coordinating approvals and resolving issues cross functionally

Streamlining deal desk processes and workflows to improve efficiency and reduce sales cycle times. Ability to implement new processes and train peers in process areas.

Identifying and implementing best practices for deal management.

Analyzing deal data, and creating reports to provide insight into deal pipeline and performance.

Ensuring deals comply with company policies, legal requirements, and revenue recognition standards.

Identifying and mitigating potential risks associated with deals.

Work with a sense of urgency and quickly identify root cause of issues in process, policy, system, data and engage with functional owners to resolve.

Preferred Qualifications :

Knowledge, skills, abilities, and related work experience

Ability to interact effectively with executives, functional peer groups and subordinates to gain commitment and cooperation from others, especially those in other departments with competing priorities

Excellent oral and written communications skills, as well as excellent presentation skills; ability to lead meetings internally and externally and executive briefings. Often takes a leading role in senior level presentations with management teams

Ability to manage multiple initiatives in parallel

Understanding of cross functional process knowledge to drive efficiency into quote to cash processes

Strives to improve performance and to have a significant impact on department’s success

Demonstrates strong analytical skills

Articulate compelling qualitative and quantitative business cases for process improvement

Effectively gives direction to team members to accomplish complex deals

Functional / Technical (education, certifications, and training)

Bachelor’s degree / MBA from an accredited college / university in Business Administration, Engineering, IT, or a related field

3-5 years of Operations experience

Deal Desk or Sales Operations experience preferred

Knowledge of Oracle CRM system

About Us :

Cloud Software Group is one of the world’s largest cloud solution providers, serving more than million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process, please email us at for assistance.