Service desk analyst Jobs in Santa clara ca

Job Description

• Defines objectives, allocates resources, and develops strategies to meet schedules and achieve goals.
• Addresses complex issues requiring analysis of diverse factors, including current business trends, to develop effective solutions.
• Adheres to operational policies and processes, selecting appropriate methods and techniques to achieve desired outcomes.
• Provides exemplary 24 / 7 user support by defining roles, building teams, and implementing systems to deliver end-user assistance. These teams include corporate and commercial customer support, user adoption and training, and desktop management.
• Ensures all company desktops are updated with necessary security patches and operating system updates.
• Oversees the problem management database, allocating resources to ensure timely resolution of technical issues.
• Maintains a central knowledge base to support efficient outage recovery with minimal service disruption.
• Prepares and continually refines daily, weekly, and monthly reports, including statistics and visual aids, to meet departmental needs. Manages accurate spare parts inventory at all locations.
• Advises team members to meet schedules, resolve technical challenges, and ensure efficient operations.
• Stays informed about industry advancements and emerging technologies, identifying potential problems and recommending effective solutions.
• Implements approved solutions and ensures all control activities, standard operating procedures, and technical documentation are accurate and timely.
• Occasionally engages with corporate partners, external vendors, and participates in regulatory inspections or internal audits.

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