Service desk analyst Jobs in Syracuse, NY

Business Analyst Job Duties : Elicits, analyzes, specifies, and validates the business needs of stakeholders, be they customers or end users.

Collaborates with project sponsors to determine project scope and vision.

Clearly identifies project stakeholders and establish customer classes, as well as their characteristics.

Conducts interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.

Identifies and establishes scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.

Works with stakeholders and project team to prioritize collected requirements.

Researches, reviews, and analyzes the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.

Assists in conducting research on products to meet agreed upon requirements and to support purchasing efforts.

Participates in the QA of purchased solutions to ensure features and functions have been enabled and optimized.

Participates in the selection of any requirements documentation software solutions that the organization may opt to use.

Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.

Develops and utilizes standard templates to accurately and concisely write requirements specifications.

Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers / project team.

Creates process models, specifications, diagrams, and charts to provide direction to developers and / or the project team.

Develops and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.

Assists with the interpretation of customer requirements into feasible options, and communicating these back to the business stakeholders.

Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessary.

Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood.

Provides guidance and / or instruction to junior staff members.

Work Hours & Benefits] This is an excellent place to talk about the working hours and benefits specific to your company. The most effective business analyst job descriptions take this opportunity to tell prospective candidates about work from home and support staff options, and sell them on the benefits that set your firm apart, such as stock and ownership options, paid parental leave, or corporate travel accounts.