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Service desk manager Jobs in Boston, MA

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Service desk manager • boston ma

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Senior Systems Administrator, Service Desk

Senior Systems Administrator, Service Desk

Anduril IndustriesLexington, MA, United States
Full-time
Senior Systems Administrator, Service Desk.Senior Systems Administrator, Service Desk.Anduril Industries is a defense technology company with a mission to transform U. By bringing the expertise, tec...Show moreLast updated: 1 hour ago
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Front Desk / Guest Service Agent

Front Desk / Guest Service Agent

Crescent Hotels ResortsQuincy, MA, US
Part-time
Guest Service Agent / h2pWe are looking for guest service superstars with Marriott experience to wow our guests at the front desk. We offer great benefits, including hotel discounts, medical / dental / vi...Show moreLast updated: 6 days ago
Deal Desk Manager

Deal Desk Manager

SnowflakeBoston, MA, US
Full-time
Snowflake is about empowering enterprises to achieve their full potential and people too.With a culture that's all in on impact, innovation, and collaboration, Snowflake is the sweet spot for buil...Show moreLast updated: 12 days ago
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Front Desk Manager

Front Desk Manager

Boston StaffingBoston, MA, US
Full-time
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.Front office areas include Bell / Door Staff, Switchboard and Guest Services / Front Desk...Show moreLast updated: 21 days ago
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Front Desk Manager

Front Desk Manager

Marriott InternationalBoston, MA, US
Full-time
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.Front office areas include Bell / Door Staff, Switchboard and Guest Services / Front Desk...Show moreLast updated: 23 days ago
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IT Service Desk Technician

IT Service Desk Technician

TrexonBoston, MA, US
Full-time
The Support Technician will provide fast and useful technical assistance and is responsible for providing general support to our corporate and field employees. The candidate should be familiar with ...Show moreLast updated: 30+ days ago
Service Desk Analyst

Service Desk Analyst

Commonwealth of MassachusettsChelsea, Massachusetts
Full-time +1
The Executive Office of Technology Services and Security (EOTSS).Charged with driving the ongoing alignment of business and technology across the Commonwealth’s Executive Branch, EOTSS oversees and...Show moreLast updated: 28 days ago
Service & Sales Representative (Front Desk)

Service & Sales Representative (Front Desk)

New York Sports ClubBoston, MA, US
Full-time
Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with loca...Show moreLast updated: 1 day ago
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Service Manager

Service Manager

Mobility WorksWoburn, MA, US
Full-time
In addition to base salary, this role offer bonus potential of approximately $12k annually.Our mission is to empower wheelchair users with the mobility, independence, and personal freedom they seek...Show moreLast updated: 30+ days ago
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Front Desk

Front Desk

TradeJobsWorkforce02475 Arlington Heights, MA, US
Full-time
MAIN JOB TASKS AND RESPONSIBILITIES Answer telephone, screen and direct calls Take and relay messages Provide information to callers Greet persons entering organization Direct persons to correct d...Show moreLast updated: 30+ days ago
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Front Desk

Front Desk

Arch Amenities GroupBoston, MA, US
Full-time
The Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Front Desk Associate is able to ...Show moreLast updated: 30+ days ago
Patient Service / Front Desk Coordinator

Patient Service / Front Desk Coordinator

MyEyeDr.Newton Upper Falls, Massachusetts
Full-time
See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr.No optical experience? No problem! You will be provided training and tools needed to learn about an industry ...Show moreLast updated: 14 days ago
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Service Manager

Service Manager

HomeTeam Pest DefenseBoston, MA, United States
Full-time
We pride ourselves on providing first-class services with a focus on public health and safety.We innovate to add more services to help keep the homes and businesses in our area safe and healthy.We ...Show moreLast updated: 5 days ago
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Service Desk Manager

Service Desk Manager

Massachusetts StaffingBoston, MA, US
Full-time
The Helpdesk Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for federal clients in a 24x7 environment. This fully remote role requires strong leadership, op...Show moreLast updated: 7 days ago
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Service Desk Analyst I

Service Desk Analyst I

InvoiceCloudBoston, MA, US
Full-time
InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance a...Show moreLast updated: 30+ days ago
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IT Service Desk Technician

IT Service Desk Technician

Solve IT Strategies, Inc.Boston, MA, US
Full-time
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).Proficiency in supporting Microsoft 0365, including but not limited to SharePoint, O...Show moreLast updated: 30+ days ago
Service Desk L1 Support Specialist

Service Desk L1 Support Specialist

Global PartnersWaltham, MA,
Full-time
High School diploma / GED required.Bachelor’s degree in Computer Science desired.Minimum 1-2 years as a Tier I Technical Support Specialist. A basic understanding of Microsoft Active Directory, DNS, D...Show moreLast updated: 5 days ago
Senior Systems Administrator, Service Desk

Senior Systems Administrator, Service Desk

AndurilLexington, Massachusetts, United States
Full-time
Anduril Industries is a defense technology company with a mission to transform U.By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the def...Show moreLast updated: 30+ days ago
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Service Manager

Service Manager

RJ YoungNewton, Massachusetts, USA
Full-time
The Service Manager is responsible for maintaining a superior level of service for their group of designated customers by managing directing and supervising a group of technical personnel.Ultimate ...Show moreLast updated: 18 hours ago
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Senior Systems Administrator, Service Desk

Senior Systems Administrator, Service Desk

Anduril IndustriesLexington, MA, United States
1 hour ago
Job type
  • Full-time
Job description

Senior Systems Administrator, Service Desk

Join to apply for the Senior Systems Administrator, Service Desk role at Anduril Industries

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st centurys most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Andurils family of systems is powered by Lattice OS, an AI?powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting?edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

About The Team

We are looking for a highly motivated individual to join our Enterprise IT Operations team in Lexington, MA. Our team strives for an exceptional end?user experience and a culture of excellence and continuous improvement. This position will support key day?to?day processes such as technical support for software and hardware, imaging and configuring Windows, Linux and Apple computers with the latest software and assisting with various upgrades across the Anduril tech?fleet. This role will be primary support to our Lexington, MA office and surrounding locations.

About The Job

  • Provide primary on?site and remote technical support for software and hardware.
  • Handle tickets in Jira Service Management system.
  • Support Video Conferencing for on?site VIP events.
  • License administration of end?user software including but not limited to Adobe, Lucid, etc.
  • Identify persistent problems and recurring failures for root cause analysis.
  • Manage and support Windows, Linux and Mac OS.
  • Understanding and experience with VDI, Azure, AWS, Parallels, Ubuntu, NixOS, and RHEL.
  • Responsible for deploying, recovering, maintaining and tracking IT hardware.
  • Assist with on?going operational improvements and enforce changes.
  • Participate in or lead projects as assigned.
  • Participate in a weekly on?call rotation.
  • Travel to our offices in the North East region as needed, specifically the offices in the Greater Boston area.
  • Identify and document knowledge articles and SOPs for end users and internal IT.

Required Qualifications

  • At least 7 years of experience in a senior service desk, system admin, or lead technical role.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and as part of a team.
  • Extremely detail?oriented.
  • Excellent customer service.
  • Strong analytical and problem?solving skills.
  • Experience with ticketing systems and managing a ticket queue.
  • Experience supporting IT systems, networks and related technologies.
  • Experience with endpoint management tools (SCCM, Jamf, Workspace One, etc.).
  • Excellent knowledge of PC and Apple hardware.
  • Preferred Qualifications

  • Prior experience using and / or administering JIRA Service Management or similar ITSM tools.
  • Experience with documentation platforms (Confluence, Quip, OneNote, SharePoint).
  • Experience with Zoom and related video conferencing hardware.
  • Experience with Okta or other similar IAM tools.
  • Experience in a Zero Trust / BeyondCorp environment.
  • Familiarity with Government systems access (CAC).
  • US Salary Range

    $98,000$130,000 USD

    Healthcare Benefits

    The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and / or training, critical skills, and / or business considerations. Highly competitive equity grants are included in the majority of full?time offers; and are considered part of Andurils total compensation package. Additionally, Anduril offers top?tier benefits for full?time employees, including :

  • US Roles : Comprehensive medical, dental, and vision plans at little to no cost to you.
  • UK & AUS Roles : We cover full cost of medical insurance premiums for you and your dependents.
  • IE Roles : We offer an annual contribution toward your private health insurance for you and your dependents.
  • Additional Benefits

  • Income Protection : Anduril covers life and disability insurance for all employees.
  • Generous time off : Highly competitive PTO plans with a holiday hiatus in December. Caregiver & Wellness Leave is available to care for family members, bond with a new baby, or address your own medical needs.
  • Family Planning & Parenting Support : Coverage for fertility treatments (e.g., IVF, preservation), adoption, and gestational carriers, along with resources to support you and your partner from planning to parenting.
  • Mental Health Resources : Access free mental health resources 24 / 7, including therapy and life coaching. Additional work?life services, such as legal and financial support, are also available.
  • Professional Development : Annual reimbursement for professional development.
  • Commuter Benefits : Company?funded commuter benefits based on your region.
  • Relocation Assistance : Available depending on role eligibility.
  • Retirement Savings Plan

  • US Roles : Traditional 401(k), Roth, and after?tax (mega backdoor Roth) options.
  • UK & IE Roles : Pension plan with employer match.
  • AUS Roles : Superannuation plan.
  • Job Details

  • Seniority level : Mid?Senior level
  • Employment type : Full?time
  • Job function : Information Technology
  • Industries : Defense and Space Manufacturing
  • To view Anduril's candidate data privacy policy, please visit https : / / anduril.com / applicant-privacy-notice /

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