Service desk manager Jobs in Charlotte, NC
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Service desk manager • charlotte nc
Last updated: 3 hours ago
End Client (if different from Account).The IT Service Desk Manager is responsible for the day to day management and quality of incidents and activities that are required to be completed by the Serv...Show moreLast updated: 30+ days ago
A company is looking for a Service Desk Technician to provide IT support and troubleshooting for various clients.Key Responsibilities Diagnoses and troubleshoots end user desktop application issu...Show moreLast updated: 5 days ago
Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We're a rapidly ...Show moreLast updated: 30+ days ago
Reynolds and Reynolds is looking for experienced automotive professionals to join our consulting team.Our superior software solutions, our award-winning sales, service, and support have made us one...Show moreLast updated: 7 days ago
Are you a night owl with a passion for technology and problem-solving? Join VectorUSA as a.IT career on the third shift supporting enterprise environments.
This entry-level, in-office position offer...Show moreLast updated: 10 days ago
We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests.
Your role is key to the over...Show moreLast updated: 30+ days ago
The role of the Front Desk Manager / Guest Service Manager is to manage all aspects of the front office, for example guest registration, bell services, business center, telephone services, concierg...Show moreLast updated: 9 days ago
Are you looking for a Company you can ".Look no farther, CMC Hotels can provide this opportunity to you.Our people are the Heart of our organization.
The growth and success of our portfolio will be ...Show moreLast updated: 29 days ago
At White Lodging, we know that the hospitality business, like life, is how you make people feel.Here you'll have the opportunity to make unforgettable memories for our guests by providing exception...Show moreLast updated: 9 days ago
Paul Mitchell The School Charlotte is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever.O...Show moreLast updated: 30+ days ago
Duration : 3 month contract to hire.Our client is hiring technically savvy and motivated people to provide excellent .This full-time, entry-level position is geared for those looking to start and gr...Show moreLast updated: 30+ days ago
Overview Are you passionate about making a difference in the healthcare industry? At MedQuest Associates, we provide exceptional diagnostic imaging services that improve patient outcomes and enhanc...Show moreLast updated: 9 days ago
Front Desk Agents at Marriott are responsible for providing a warm welcome and delivering exceptional service to guests from check-in to check-out.
This role is crucial in creating a positive first ...Show moreLast updated: 17 days ago
LSA Management is a forward-thinking property management firm dedicated to providing top-tier services for apartment communities across the Southeast.
We combine the expertise and passion of Laurel ...Show moreLast updated: 21 days ago
Service Managers have the ability to manage and maintain a desired level of project execution daily.Projects include plumbing, electrical, concrete, asphalt, flooring, landscaping, painting, lighti...Show moreLast updated: 1 day ago
Candidate will help build, manage, and protect customers’ mission critical voice, data, and cloud-based infrastructures.The successful candidate will embrace the following CNP Core values : to creat...Show moreLast updated: 5 days ago
Locally owned and in the heart of SouthPark, The Cowfish is well known as the spot for the freshest sushi and best burgers around! We operate with our core values at the heart of everything we do : ...Show moreLast updated: 12 hours ago
Horne Heating and Air Conditioning.Charlotte Metro area, including parts of North and South Carolina, since 1983.As a family-owned and operated company, we've built our reputation on honesty, o...Show moreLast updated: 21 days ago
SoftwareIDM creates innovative software to address the challenges faced by corporations in planning, developing, and deploying identity management automation.
Our customers are typically organizatio...Show moreLast updated: 3 hours ago
We are looking for a dynamic, experienced.We are looking for an office professional with a friendly attitude and strong organizational skills to serve as our front desk receptionist.In this positio...Show moreLast updated: 9 days ago
- Promoted
Service Desk Manager
TEKsystemsCharlotte, NC, USFull-time
- Promoted
Service Desk Technician
VirtualVocationsCharlotte, North Carolina, United StatesFull-time
- Promoted
Front Desk / Customer Service Representative
Goldfish Swim SchoolCharlotte, NC, USFull-time
- Promoted
Parts Manager - Service Manager - Service Advisor
The Reynolds and Reynolds CompanyCharlotte, NC, USFull-time
Service Desk Agent
VectorUSACharlotte, North CarolinaFull-time
- Promoted
Front Desk Clerk
Concord HospitalityCharlotte, NC, USFull-time
Front Desk Manager
Tara InvestmentsCharlotte, NC, United StatesFull-time
- Promoted
Guest Service Representative / Front Desk-Embassy Suites Uptown Charlotte
CMC HotelsCharlotte, NC, USFull-time
Front Desk Agent
White LodgingCharlotte, NC, United StatesFull-time
Service Desk Coordinator
Paul Mitchell SchoolsCharlotte, NC, USAFull-time
Quick Apply
Service Desk Associate
Apex SystemsCharlotte, NCFull-time +2
Quick Apply
Front Desk
Medquest AssociatesCharlotte, NC, United StatesFull-time
- Promoted
Front Desk
MarriottMatthews, NC, United StatesFull-time
- Promoted
Service Manager
LSA ManagementCharlotte, NC, USFull-time
- Promoted
Service Manager
SERVCONCharlotte, NC, USFull-time
- Promoted
Support Desk Engineer
CNP TechnologiesCharlotte, NC, United StatesFull-time
- Promoted
- New!
SERVICE MANAGER
ALAMARC LLCCharlotte, NC, USFull-time
- Promoted
Service Manager
Horne Heating & Air ConditioningCharlotte, NC, USFull-time
- Promoted
- New!
Service Desk Manager
SoftwareIDM Inc.Charlotte, NC, United StatesFull-time
Front Desk
Guardian Dentistry PartnersCharlotte, NC, United StatesFull-time
- buying (from $ 39,000 to $ 262,500 year)
- facilities management (from $ 78,443 to $ 250,000 year)
- psychiatrist (from $ 20,000 to $ 246,870 year)
- physician (from $ 75,255 to $ 237,500 year)
- private equity (from $ 87,500 to $ 230,410 year)
- medical director (from $ 40,000 to $ 230,000 year)
- venture capital (from $ 195,000 to $ 225,000 year)
- investment banker (from $ 173,300 to $ 222,200 year)
- administrative director (from $ 66,250 to $ 222,200 year)
- banker (from $ 29,250 to $ 222,200 year)
The average salary range is between $ 77,483 and $ 135,305 year , with the average salary hovering around $ 103,275 year .
Service Desk Manager
TEKsystemsCharlotte, NC, US30+ days ago
Job type
- Full-time
Job description
Job Description
Job Description
End Client (if different from Account)
Duration
Duration Unit
Month(s)
Req Description
Description
The IT Service Desk Manager is responsible for the day to day management and quality of incidents and activities that are required to be completed by the Service Desk Team. Call Center management is a large deliverable in this role. An excellent call center manager must be an organized, reliable and results-driven
professional. They must have a practical mind to solve problems on the spot to make the necessary adjustments to ensure services are delivered within the agreed SLA’s.
Enterprise Req Skills
Help desk,Service desk,Troubleshooting,Windows 10,Office 365,Windows,Call center environment
Job Title
service desk manager
Top Skills Details
1. 2-3 years of experience managing a large service desk team- will be 18 service desk agents to oversee
2. Customer service and metrics driven
3. Cultural fit and technical experience preferred
Worksite Address
Charlotte,North Carolina,United States,28278-7702
Additional Information
Drug Test Required
true
Experience Level
Expert Level
This company is extremely profitable and will continue to be around as the leader of the pest control industry. Our Currents / IAs said the environment is great; everyone is very helpful & laid back. They do a lot of inner office celebrations for holidays. Also if you show an initiative that you want to do more they try to incorporate you onto different teams. Sharmaine, our current lead, loves the flexibility the company gives and will fly down from PA to help train all of our candidates the week of the 12th.
Work Environment
2x 15 minute breaks
1 hour lunch break
Dell Servers, Desktops and Laptops
Mobile Devices Android, iOS, and Windows
Call Center is open from 7am-8pm 7 days a week.
Additional Skills Tags
Additional Skills & Qualifications
Monitors service capacity and initiates actions to resolve any shortfalls according to agreed procedures. Maintains and improves call center operations by monitoring team performance, and identifying and resolving problems quickly, applying techniques to control the demand upon a particular resource or team.
Prepares call center performance reports by collecting, analyzing, and summarizing data and trends, then reports that information (Call / Ticket volumes, Calls per agent, Ticket data quality, SLA breaches, etc.) up to IT Service Center Leadership.
Manages individuals and groups. Allocates responsibilities and / or packages of work.
Provides support and guidance as required, in line with individuals’ abilities. Motivates the team to achieve SLAs.