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Service desk manager Jobs in Charlotte, NC

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Service desk manager • charlotte nc

Last updated: 1 day ago

Aquatics Service Manager

Bland Landscaping CompanyCharlotte, NC, US
Full-time

The Service Manager (SM) will manage a large group of clients and perform all aspects of the Annual Service Agreements.The SM will lead Associate Service Managers (ASMs) and Technicians.The SM will... Show more

Client Service Manager

GallagherCharlotte, North Carolina
Full-time

At Gallagher, we’re looking for a Client Service Manager to join our Commercial team.In this role, you’ll work closely with clients and colleagues to provide exceptional service and deliver tailore... Show more

Front Desk Teammate

Aqua-TotsCharlotte, NC, US
Full-time +1

Welcome to Aqua-Tots Swim Schools! We are on a mission to save lives by teaching children all over the world how to become safe and confident swimmers for life.Are you a motivated and customer-focu... Show more

Global Service Desk Leader

CorningCharlotte, NC, US
$106,458.00 yearly
Full-time

The company built on breakthroughs.Corning is one of the world’s leading innovators in glass, ceramic, and materials science.From the depths of the ocean to the farthest reaches of space, our techn... Show more

Assistant Service Manager

Scott Clark HondaCharlotte, NC, United States
Full-time

Volkswagen of South Charlotte believes that its strength, continued success, future growth and profitability depend on building trusting relationships with our employees, customers and industry par... Show more

Service Manager - HVAC

Charlotte Heating & AirCharlotte, NC, USA
$80,000.00 yearly
Full-time
Quick Apply

At Charlotte Heating & Air, we have been in business for over 2 decades, providing the highest quality HVAC products for our clients.We treat our employees as family to ensure that they have su... Show more

DENTAL FRONT DESK

Friendly Dental GroupCharlotte, NC, US
$19.00 hourly
Full-time

Front Desk Receptionist - Charlotte, NC.Join our established and growing dental practice! We're seeking an experienced Front Desk professional to join our expanding team.Minimum 1 year of dental fr... Show more

Service Desk

TEKsystemsCharlotte,NC,28201,USA
Full-time

They offer great training, stability, growth and more.Experience with ServiceNow & Intune.Active Directory, Office 365 and Windows 10/11.Our client is looking for a Service Desk that will provide p... Show more

Front Desk Agent

CrescentCharlotte, NC, United States
Full-time

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide for our guests.More than that, we know our ... Show more

Service Desk Coordinator

Paul Mitchell SchoolsCharlotte, NC, USA
Full-time
Quick Apply

Paul Mitchell The School Charlotte is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever.O... Show more

Hotel Front Desk Manager

Hyatt PlaceCHARLOTTE, NC
Full-time

Hyatt Place Charlotte Downtown takes pride in being a fun environment to work in with a great management team and staff.We offer competitive salaries, medical benefits, paid time off, 401(k), and t... Show more

Front Desk Associate

Crunch FitnessCharlotte, NC, United States
Full-time

Front Desk Associate- Charlotte University Club.HERE WE GROW AGAIN! Are you ready to leave average behind and join a high-performance team on the rise? CR Fitness is seeking Front Desk Associates w... Show more

Front Desk Agent

White Lodging Services CorporationCharlotte, NC, US
Full-time

Join White Lodging — a hospitality company developing and operating award-winning, premium-brand hotels, rooftop bars, and restaurants in top U.We know that the hospitality business, like life, is ... Show more

Service Manager

LSA ManagementCharlotte, NC, USA
$56,000.00 yearly
Full-time
Quick Apply

As the property management arm of.What Makes LSA a Great Place to Work.Mission-driven & innovative property management company.About the Role: Service Manager.This role is perfect for a hands-o... Show more

Trade Desk Specialist

Citizens Financial GroupCharlotte, NC, United States
Full-time

As a Trade Desk Specialist, you will provide world class service in trade entry, order execution, account maintenance and customer service.Products include but not limited to managed accounts, mutu... Show more

Front Desk Agent

Sleep Inn Northlake - Charlotte, NCCharlotte, NC, US
Full-time +1

Sleep Inn NorthLake, Charlotte, NC 28216 is now hiring Hotel Front Desk Agent for second shift.This small, beautiful, newly renovated hotel is dedicated to warm, friendly hospitality and exceptiona... Show more

Front Desk

Guardian Dentistry PartnersCharlotte, NC, United States
$19.00 hourly
Full-time

We are looking for a dynamic, experienced Front Desk to join our fast-growing team.We are looking for an office professional with a friendly attitude and strong organizational skills to serve as ou... Show more

Front Desk - PT

Sonesta International Hotels CorporationCharlotte, NC, United States
Full-time

The 8th largest hotel company in the U.An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us e... Show more

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Aquatics Service Manager

Aquatics Service Manager

Bland Landscaping CompanyCharlotte, NC, US
30+ days ago
Job type
  • Full-time
Job description

Job Details

The Service Manager (SM) will manage a large group of clients and perform all aspects of the Annual Service Agreements. The SM will lead Associate Service Managers (ASMs) and Technicians. The SM will proficiently use Foster Lake & Pond Management’s (FLPM) sales process. They will uphold FLPM's Core Values and Vision and be willing to teach and learn.

Key Responsibilities
RESULTS

Manage all aspects of service accounts.

  • Provide detailed and timely service reports to customers.
  • Communicate compliance issues to the client within two business days of the service visit.
  • Utilize CRM tools effectively and timely.
  • Utilize the CRM tool to communicate compliance repairs to the CRS team within two business days.
  • Ensure compliance requirements are met two months before the Certified Annual Inspection due date.
  • Schedule Certified Annual Inspection for all regulated clients one month before the due date.

Supervise and provide oversight for Technicians and Associate Service Managers.

  • Supervise and ensure the Technicians and ASMs understand the scope of work and meet objectives as directed
  • Communicate effectively with customers, supervisors, and other FLPM employees at all times.
  • Coordinate and lead bi-annual performance reviews for your ASMs and Technicians.
  • Monitor Technicians and ASMs for accurate time-tracking
  • Audit five service accounts a month and provide feedback to the technician
  • Lead with kindness, respect, and adherence to FLPM’s core values
  • Utilize the Method to approve estimates generated by Associate Service Managers

Implement and schedule training opportunities for Technicians and Associate Service Managers.

  • Ensure proper safety equipment and precautions are implemented
  • Identify and implement crew training
  • Include ASMs in on-site assessment at least once a month
  • Teach ASMs and Technicians how to plan and execute the installation of fish structures, fountains, aeration, and plantings
  • Maintain proper certifications and training
  • Attend at least two professional trainings annually
  • Provide four pieces of Feedback in our human resource software monthly

Be proficient in all aspects of the FLPM sales process, including assessments, estimating, installation, and repairs.

  • Be a subject matter expert in the FLPM assessment and estimate process.
  • Be a subject matter expert on the products we sell, including but not limited to fountains, aeration, fish, etc.
  • Provide a weekly update on open Opportunities in CRM.
  • Respond to open Activities within two business days and update in CRM
  • Provide all necessary details accurately and timely to the admin department.

Be proficient in FLPM policies and company software platforms.

  • Follow policies and procedures written in the employee handbook at all times.
  • Abide by FLPM safety policies and participate in scheduled safety meetings
  • Use the time app daily and clock into jobs consistently and correctly
  • Use required company software and apps effectively as needed and in a timely manner
  • Check the company calendar daily on workdays and update when necessary
  • Respond to company emails within 2 business days
  • Respond to company phone calls and text messages during work hours
  • Complete company self-check-ins and other requested human resource items by the stated deadline
  • Embody company Core Values and Vision Statement

CORE VALUES
Teamwork

  • Assists other teams and co-workers throughout the organization
  • Maintains a positive and respectful attitude with team members
  • Has fun working with our team and accomplishing goals together

Customer Service

  • Genuinely cares about each customer's needs as much as their own.
  • Consistently delivers on commitments to build long-term trust with our customers.
  • Takes pride in their work and in solving problems for customers.

Communication

  • Demonstrates a positive attitude and effective communication in all situations
  • Ensures expectations are clear, well communicated, and appropriately documented
  • Communicates changes in schedule proactively, recognizing the importance to the team of consistent attendance and punctuality

Accountability

  • Demonstrates personal accountability to our clients
  • Demonstrates personal accountability to co-workers and in fulfilling their role on the team
  • Consistently gives a strong effort and works to become the best at what they do

Integrity

  • Does the right thing, regardless of the situation
  • Can be relied on to perform their job duties honestly and efficiently with minimal supervision
  • Practices honest, responsive communication in all their interactions

Passion

  • Takes pride in their work and displays a desire to be the best at what they do
  • Shows passion for winning, for our organization and our team
  • Takes action when needed, without waiting to be asked



Required Skills

Experience includes:

  • aquatic vegetation management
  • freshwater fishery management
  • trash and debris removal
  • boat operation
  • trailering
  • fountain and aeration installations and maintenance

Comprehend the function of stormwater devices and the maintenance expected in Operations & Maintenance Manuals.

  • Familiarity with computers and general business software is required.
  • Ability to operate and maintain hand tools, small equipment, and pumps.
  • Ability to follow verbal and written instructions.
  • Have a positive attitude, professional behavior, and willingness to do whatever is necessary to complete the job.
  • Ability to withstand strenuous physical activities.
  • Regularly lift or move up to 80 pounds.
  • Be comfortable working in and around water and mud.
  • Willing to work outdoors in various weather conditions and environmental hazards.
  • Have a valid driver’s license.
  • Allow FLPM to pull their motor vehicle record (MVR) from the Department of Motor Vehicles (DVM). To be hired, you must have an acceptable record.
  • Will encounter job sites on both residential and commercial property. May also be exposed to homeowner’s pets.
  • Capable of traveling, and occasional overnight trips may be required.
  • Completed North Carolina SCM Certification Class
  • Completed the North Carolina Aquatic Pesticide Application license and be knowledgeable about appropriate pesticide use and application equipment
  • Ability to observe, anticipate and relate detailed notes and observations to Service Manager
  • Ability to identify and relate potential maintenance and repair opportunities and needs
  • Ability to identify and control most undesirable vegetation problem


Required Experience

Experience includes:

  • aquatic vegetation management
  • freshwater fishery management
  • trash and debris removal
  • boat operation
  • trailering
  • fountain and aeration installations and maintenance

Comprehend the function of stormwater devices and the maintenance expected in Operations & Maintenance Manuals.

  • Familiarity with computers and general business software is required.
  • Ability to operate and maintain hand tools, small equipment, and pumps.
  • Ability to follow verbal and written instructions.
  • Have a positive attitude, professional behavior, and willingness to do whatever is necessary to complete the job.
  • Ability to withstand strenuous physical activities.
  • Regularly lift or move up to 80 pounds.
  • Be comfortable working in and around water and mud.
  • Willing to work outdoors in various weather conditions and environmental hazards.
  • Have a valid driver’s license.
  • Allow FLPM to pull their motor vehicle record (MVR) from the Department of Motor Vehicles (DVM). To be hired, you must have an acceptable record.
  • Will encounter job sites on both residential and commercial property. May also be exposed to homeowner’s pets.
  • Capable of traveling, and occasional overnight trips may be required.
  • Completed North Carolina SCM Certification Class
  • Completed the North Carolina Aquatic Pesticide Application license and be knowledgeable about appropriate pesticide use and application equipment
  • Ability to observe, anticipate and relate detailed notes and observations to Service Manager
  • Ability to identify and relate potential maintenance and repair opportunities and needs
  • Ability to identify and control most undesirable vegetation problem