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Service desk manager Jobs in Chicago, IL

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Service desk manager • chicago il

Last updated: 3 days ago
Manager Front Desk

Manager Front Desk

Marriott International IncChicago, IL, United States
Full-time
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.Front office areas include Bell / Door Staff, Switchboard and Guest Services / Front Desk...Show moreLast updated: 30+ days ago
Engineer II, Service Desk Lead

Engineer II, Service Desk Lead

WipfliChicago, IL, United States
Full-time
At Wipfli, our people are core to everything we do-the catalyst behind our ability to create exceptional impact and extraordinary results. We encourage each individual to follow their own path.Peopl...Show moreLast updated: 30+ days ago
IT Service Desk Manager

IT Service Desk Manager

Daniels HealthChicago, IL, US
Full-time
At Daniels Health, we’re on a mission to make healthcare safer and more sustainable.As a global leader in medical waste management and healthcare safety solutions, we combine innovation, comp...Show moreLast updated: 30+ days ago
IT Service Desk Lead

IT Service Desk Lead

Xeris Pharmaceuticals, Inc.Chicago, IL, United States
Full-time
The IT Service Desk Lead is responsible for overseeing daily IT support operations, ensuring efficient service delivery, and driving continuous improvement across the helpdesk function in a Microso...Show moreLast updated: 30+ days ago
Technician : Service Desk

Technician : Service Desk

Mayer BrownChicago, IL, US
Full-time
Mayer Brown is an international law firm positioned to represent the world’s major corporations, funds, and financial institutions in their most important and complex transactions and disputes.We a...Show moreLast updated: 30+ days ago
Front Desk Operations Manager

Front Desk Operations Manager

Marriott Hotels ResortsChicago, Illinois, USA
Full-time
Supports the successful execution of all operations in the hotel operations departments (may include Front Office Business Center Recreation / Health Club Housekeeping Food and Beverage / Culinary and ...Show moreLast updated: 16 days ago
Service Desk Analyst

Service Desk Analyst

Redwood LogisticsChicago, IL, US
Full-time
Hybrid (4 days on-site, 1 day remote).Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology p...Show moreLast updated: 30+ days ago
Service Desk Technician

Service Desk Technician

The Rockridge GroupChicago, IL, US
Full-time
Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area. Apply policies to situations with minimal interpret...Show moreLast updated: 30+ days ago
Service Desk Technical Lead

Service Desk Technical Lead

Illinois Housing DevelopmentChicago, IL, United States
Full-time
At IHDA we strive to create and maintain a work environment that promotes diversity, recognition and inclusion.IHDA is committed to hiring and investing in individuals of diverse talents and backgr...Show moreLast updated: 30+ days ago
Engineer II, Service Desk Lead

Engineer II, Service Desk Lead

Wipfli Advisory LLCChicago, IL, United States
Full-time
At Wipfli, our people are core to everything we do—the catalyst behind our ability to create exceptional impact and extraordinary results. We encourage each individual to follow their own path.Peopl...Show moreLast updated: 30+ days ago
Temporary IT Service Desk Analyst

Temporary IT Service Desk Analyst

Legal Aid ChicagoChicago, Illinois, USA
Full-time
For over 50 years Legal Aid Chicago has provided free civil legal assistance to people living in poverty in metropolitan Chicago. Each year our attorneys volunteers and staff help resolve civil lega...Show moreLast updated: 13 days ago
Enterprise Service Desk Team Lead

Enterprise Service Desk Team Lead

Abacus Group LLCChicago, IL, US
Full-time
The role of Enterprise Service Desk Team Lead is primarily responsible for acting as a technical escalation supporting Tier 1 & 2 teams, actively working tickets, and ensuring requests and inci...Show moreLast updated: 30+ days ago
Deal Desk Manager

Deal Desk Manager

iManageChicago, IL, US
Full-time
We offer a flexible working policy that supports a healthy balance between personal and professional well-being.This role requires in-office presence on Tuesdays & Thursdays to collaborate, con...Show moreLast updated: 30+ days ago
Service Desk Support Analyst

Service Desk Support Analyst

Illinois StaffingChicago, IL, United States
Full-time
The Service Desk Support Analyst will provide first-level technical support and customer service for enterprise IT environments. This entry-level role involves handling incidents, requests, and chan...Show moreLast updated: 3 days ago
Manager Front Desk

Manager Front Desk

Chicago StaffingChicago, IL, US
Full-time
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.Front office areas include Bell / Door Staff, Switchboard, and Guest Services / Front Des...Show moreLast updated: 13 days ago
Overnight Desk Manager

Overnight Desk Manager

University of ChicagoChicago, IL, US
Full-time
The Overnight Desk Manager (ODM) plays a critical role in ensuring the safety, security, and operational continuity of Housing and Residence Life during overnight hours. This position provides direc...Show moreLast updated: 13 days ago
Manager Front Desk

Manager Front Desk

MarriottChicago, IL, United States
Full-time
Rooms & Guest Services Operations.Courtyard by Marriott Chicago Downtown / River North, 30 E Hubbard St, Chicago, Illinois, United States, 60611VIEW ON MAP (https : / / www. Courtyard%20by%20Marriott%20Ch...Show moreLast updated: 30+ days ago
Service Desk Analyst

Service Desk Analyst

EMPIST LLCChicago, Illinois, United States, 60603
Full-time
EMPIST is a full-service IT company, providing businesses with the technology they need to succeed.Each day we strive to create a teamwork-led environment that fosters the success of not just our c...Show moreLast updated: 30+ days ago
  • Promoted
Front Desk Operations Manager

Front Desk Operations Manager

Marriott InternationalChicago, IL, US
Full-time
Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation / Health Club, Housekeeping, Food and Beverage / Culinary ...Show moreLast updated: 14 days ago
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Manager Front Desk

Manager Front Desk

Marriott International IncChicago, IL, United States
30+ days ago
Job type
  • Full-time
Job description

Job Description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell / Door Staff, Switchboard and Guest Services / Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

    • CORE WORK ACTIVITIES

    Maintaining Guest Services and Front Desk Goals

  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
  • Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

    • Supporting Management of Front Desk Team

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making; demonstrates honesty / integrity; leads by example.
  • Encourages and building mutual trust, respect, and cooperation among team members.
  • Serving as a role model to demonstrate appropriate behaviors.
  • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
  • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

    • Ensuring Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Responds to and handles guest problems and complaints.
  • Sets a positive example for guest relations.
  • Empowers employees to provide excellent customer service.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
  • Ensures employees understand customer service expectations and parameters.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

    • Managing Projects and Policies

  • Implements the customer recognition / service program, communicating and ensuring the process.
  • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
  • Supervises same day selling procedures to maximize room revenue and control property occupancy.
  • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

    • Supporting Human Resource Activities

  • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
  • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
  • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Participates in employee progressive discipline procedures.

    • Additional Responsibilities

  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Informs and / or updates the executives, the peers and the subordinates on relevant information in a timely manner.
  • Performs all duties at the Front Desk as necessary.
  • Runs Front Desk shifts whenever necessary.
  • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

    • At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

    About Us

    We're proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more.

    About the Team

    At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.

    In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.