Service desk manager Jobs in Cincinnati, OH

Posting Details

Position Information

Working Title

Summer Desk Manager

Department

University Housing

Type of Work Study

Institutional, Federal

Building / Office Location

NC - Norse Commons

Work Schedule

The Summer Desk Manager position is posted for an average of 20 hours per week.

Job Description

The Summer Desk Manager position starts on May 12, 2025, with summer training beginning May 15, 2025, and employment will end on August 8, 2025. The time commitment will vary weekly; however, on average the Summer DM works 20 hours per week over the summer term. Although the compensation does include residential space, University Housing reserves the right to assign roommates to staff based on the occupancy needs of University Housing.

The Summer Desk Managers (DMs) are similar to Resident Assistants by being liaisons and community builders between residents living on campus, Desk Assistants working at each dorm, and University Housing. DMs are student staff members of University Housing and an essential member of the NKU residential community. Desk Managers (DMs) supervise Desk Assistants (DAs) and serve as next-level customer service representatives. The Summer DMs will share responsibility in supervising mail / packages, hiring / interviewing / training of DAs, supporting community building efforts, and scheduling desk / office staff. DMs provide similar support to a Resident Assistant by participating in an on-call rotation, where they are available at any time to handle desk duties and emergencies. The Desk Manager is also responsible for providing administrative support to the Coordinator for Residential Services and Housing Staff. This person should be able to demonstrate effective skills in communication, leadership, administration, and must understand and be sensitive to the needs of others.

Compensation :

Bi-weekly compensation

Benefits :

University Housing Staff Meal Plan

University Housing Residential Space

Primary Responsibilities

The Desk Manager is responsible for leadership and supervision of the Residence Hall, Front Desks, and Mail Rooms. While performing the duties of this job, a Desk Manager is regularly required to :

• Supervise and mentor Desk Assistants (DAs) and manage schedules.
• Provide training and performance feedback for DAs.
• Support Coordinator for Residential Services and Housing Staff with administrative tasks.
• Oversee mail / package management and front desk operations.
• Respond to resident inquiries and resolve issues.
• Provide customer service during office hours and after-hours desk shifts.
• Assist with regular desk responsibilities (check-ins, lockouts, emergency maintenance, etc.).
• Promote a positive, collaborative team environment.
• Support community building by decorating communal areas and creating a welcoming environment for residents and Desk Assistants.
• Participate in a rotating on-call rotation and respond to emergencies during all hours.
• Provide security to buildings and desks by walking scheduled rounds of desks.
• Submit daily reports documenting any incidents or issues occurring during on call shifts.

While serving as a summer DM, working with Conference Resident Assistants (CRAs), Desk Assistants (DAs), summer Resident Assistants (RAs), and other housing staff is frequent and common.

Summer Desk Managers can regularly lift and / or move up to 20 pounds, frequently lift and / or move up to 50 pounds, able to move through three story building via stairs, able to climb, and descend stairs while carrying supplies, materials and / or furniture as needed.

Qualifications

A 2.5 cumulative and semester GPA for undergraduate candidates; 3.5 cumulative and semester GPA for graduate candidates. Must be able to live in University-assigned on-campus housing. Must be available to attend weekly staff meetings and work some nights and weekends. Desk Managers cannot teach or have an internship during their employment and must have permission from the Coordinator for Residential Services to work an outside job. Outside jobs must be limited to 10 hours a week or less and may be considered for approval but is not guaranteed.

In addition, students must be in good standing with the university financially and behaviorally.

All interested students must fill-out an online student employment application and attaching a resume.

Any candidate who is offered this position will be required to undergo a pre-employment criminal background check as mandated by state law.

Minimum Education

High School Diploma

Pay Rate

Posting Detail Information

Requisition Number

20251846

Job Open Date

02 / 28 / 2025

Job Close Date

04 / 02 / 2025

Quick Link

https : / / jobs.nku.edu / postings / 14694