Service desk manager Jobs in Cincinnati, OH

Job Description

Job Description

AUTOMOTIVE SERVICE MANAGER

Tom Gill Chevrolet is located in Florence, Kentucky just 10 minutes from downtown Cincinnati and is proud to be the premier dealership in the area!

About Tom Gill Chevrolet :

Tom Gill Chevrolet is the largest volume Chevrolet dealership and largest volume used vehicle retailer in Northern Kentucky. Tom Gill Chevrolet prides itself on delivering a lifetime experience to both our customers and employees because we believe that retention is the best path to growth and development. We have been in business for 30 years in the Cincinnati and Northern Kentucky marketplace and the owners are on-site just about everyday. This is a family run organization that is highly involved in the community as well. Currently we employ over 140 people and we are always looking for the best people to train and develop so we can continue to deliver an unparalleled customer experience.

About the Position :

The service manager position is a primarily operational focused position with attention to sales and employee development. The service manager is responsible for working to maintain a profitable service department, maintaining an efficient shop, providing reports on the business, ensuring warranty process is correct and followed, as well as assisting in the sale of service work and in the development of service advisors. The service manager will assist in creating a positive service culture focused on strong performance, retention and exceptional customer experience.

Responsibilities :

Work to assist in training advisors on a daily basis

Work to assist in selling service through follow-up calls, TOs and customer interactions on a daily basis.

Enforce, maintain and develop processes that promote additional sales and retention.

Work with technicians to create positive interactions between the advisors and techs.

Work with technicians to make sure work is efficiently moving through the shop.

Manager service BDC activities to ensure proper appointment processes and high activity on campaign lists.

Manage departmental expenses

Assists in hiring for open positions

Monitors service department performance on a daily basis to make sure objectives are being met and profitability is being obtained.

Assist in keeping a clean open RO schedule

Assist in the GM warranty process and procedures to ensure compliance and capturing all dollars owed to the dealership.

Minimum Qualifications :

Prior domestic dealership service manager experience required

Successful track record

Team oriented attitude

Possesses excellent organizational skills

Possesses strong communication skills

Desire to learn and develop

Not afraid of change or thinking outside the box.

Benefits : 401(k)

401(k) matching

Health Insurance

Dental insurance

Vision Insurance

Health savings account

Life insurance

Paid time off

Employee purchase discount program

Referral program

License / Certification :

driver's license (Required)