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Service desk manager Jobs in Columbus, OH

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Service desk manager • columbus oh

Last updated: 2 days ago

IT Service Desk II

BravoTechColumbus, OH, US
Permanent
Quick Apply

IT Service Desk Support Specialist.Deliver Exceptional IT Support That Keeps Business Moving.We're looking for a customer-focused.IT Service Desk Support Specialist.In this role, you'll resolve IT ... Show more

Desk Estimator

Paul Davis RestorationColumbus, OH, United States
$60,000.00–$70,000.00 yearly
Full-time

The Desk Estimator is responsible for preparing estimates and supplementals for reconstruction and emergency services from 3D scans and Project Director Scopes.The Desk Estimator's primary responsi... Show more

Front Desk Agent

Hyatt Columbus/PolarisColumbus, OH, US
$16.00–$17.00 hourly
Full-time

Reports To: Front Office Leadership / Assistant General Manager / General Manager .The Front Desk Agent is responsible for providing exceptional service to guests during their stay.The primary focu... Show more

Workplace Solutions - Quality Assurance Specialist (Service Desk)

JPMorgan Chase Bank, N.A.Columbus, US
Full-time

Business/Program: JPMorganChase Workplace Solutions Job Title: Quality Assurance Specialist - Workplace Solutions Service Desk Location: Columbus, Ohio (onsite) Employment Type: F... Show more

Service Manager

Lifestyle CommunitiesColumbus, OH, United States
Full-time

At Lifestyle Communities (LC), we take deliberate action every day to nurture a culture grounded in our purpose to Build a Connection.Whether you're behind the bar, in the kitchen, or on the floor... Show more

Front Desk Associate

Fairfield Inn by Marriott Columbus/New Albany, OHColumbus, OH, US
Full-time

The Front Desk Associate is responsible for ensuring guests are checked in and out of the hotel while answering any questions or concerns guests or visitors may have.Essential Duties and Responsibi... Show more

Front Desk Admin

M LAB OHIO LLCColumbus, OH, US
$13.00–$15.00 hourly
Part-time

Movement Lab Ohio is seeking a friendly, client-centered front desk administrator.Looking for someone who can work 4-5 days during the week.Provide a welcoming environment.Organize emails and respo... Show more

Front Desk Receptionist

Sapphire Rehabilitation & Care CenterColumbus, OH
Full-time

Sapphire Rehabilitation & Care Center -.NexTeir Healthgroup is seeking a Full time and part time receptionist for our beautiful.Sapphire Care and Rehabilitation.Make a first impression to our resid... Show more

Information Desk Specialist - Patient Relations/Info Desk

Nationwide Childrens HospitalColumbus, OH, United States
Part-time

Schedule: Part-time, Monday-Friday (12:00pm- 4:00pm).The employee will have primary responsibility at Urgent Care Desk, with ability to work other desks as needed.Greets visitors, responding to inq... Show more

Front Desk Agent

Image Hotel ManagementGrove City, OH, US
Full-time
Quick Apply

Our SAI HOTELS LLC is seeking front desk agents to join our team.We are looking for team players with high energy, an upbeat personality, and outstanding customer service skills!.Medical, Dental, a... Show more

Help Desk Technician

Astute Technology Management LLCColumbus, OH, USA
$19.00 hourly
Full-time
Quick Apply

Location: Columbus, OhioRegular Hours: 40 per week, M-F, office open 7am to 6pm EST Pay Range: $19.Hourly Employment Type: Full-time Exempt Status: Non-Exempt PTO Classification: H1**This position ... Show more

IT Help Desk

U.S. ArmyColumbus, Ohio, United States
$40,000.00–$80,000.00 yearly
Full-time +1
Quick Apply

This is a job skill that is performed in the US Army or Army Reserves as a Soldier.Enlisting is required and will undergo pre-qualifying questions, an interview, an academic test, and a physical.Th... Show more

Front Desk Supervisor

CrescentColumbus, OH, United States
Full-time

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide for our guests.More than that, we know our ... Show more

Front Desk Supervisor

Crescent Hotels & ResortsColumbus, OH, United States
Full-time

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide for our guests.More than that, we know our ... Show more

Front Desk Agent

Sheraton Suites Columbus WorthingtonCOLUMBUS, OH
Full-time

We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team.As the face of the hotel, you will provide exceptional customer service by managing guest check-ins a... Show more

Front Desk Receptionist

Allbridge Rehabilitation and Nursing CenterColumbus, OH
Full-time

Allbridge Rehabilitation and Nursing Center -.Full-time, Monday-Friday 9am-5pm.Welcomes visitors by greeting them, in person or on the telephone.Answering or referring inquiries.Directs visitors by... Show more

Service Desk Coordinator

Paul Mitchell SchoolsColumbus, OH, USA
Full-time
Quick Apply

Paul Mitchell The School Columbus is seeking a qualified Service Desk Coordinator to join our family! Our uniquely wonderful learning environment attracts the most qualified staff team members who ... Show more

Front Desk Manager

Innvite HospitalityColumbus, OH, United States
Full-time

InnVite Hospitality Group is looking for Front Desk Manager whose primary responsibility is to assure that the front desk is operated in a courteous, professional manner in accordance with the oper... Show more

Service Manager

AramarkColumbus, OH, US
Full-time

This is a key operational leadership role responsible for ensuring top‑tier service delivery, equipment readiness, and an exceptional client experience in a rapidly growing market.As the Service Ma... Show more

Service Manager

Buffalo Wild WingsColumbus, OH, United States
$22.00–$25.00 hourly
Full-time

In most jobs, everyone doesn't spontaneously erupt into applause and start raining down high-fives.At Buffalo Wild Wings, that's just a Thursday night.This is the place to start the next phase of y... Show more

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IT Service Desk II

IT Service Desk II

BravoTechColumbus, OH, US
21 days ago
Job type
  • Permanent
  • Quick Apply
Job description

IT Service Desk Support Specialist Deliver Exceptional IT Support That Keeps Business Moving
We're looking for a customer-focused IT Service Desk Support Specialist to provide remote technical support for a growing organization. In this role, you'll resolve IT incidents, troubleshoot hardware and software issues, and collaborate with field support teams to deliver outstanding service. While the position is primarily remote, occasional on-site support may be required for hands-on technical assistance.

Location: Remote (Candidates must reside within commuting distance of the Central Ohio area.)
Key Responsibilities

  • Provide technical support to end users via phone, email, and chat.
  • Diagnose and resolve hardware, software, network, and connectivity issues remotely.
  • Escalate complex issues to Field Support or specialized IT teams while ensuring smooth handoffs.
  • Deliver occasional on-site support for technical issues requiring physical presence.
  • Document incidents, service requests, and resolutions within the IT ticketing system.
  • Keep users informed with timely updates throughout the support process.
  • Assist with software deployments, system updates, and IT asset management.
  • Identify recurring issues and recommend process improvements and long-term solutions.
  • Create and maintain knowledge base documentation.
  • Follow ITIL best practices and contribute to continuous improvement initiatives.
  • Support business continuity and disaster recovery testing activities.

Required Qualifications

  • Experience providing IT Service Desk or Help Desk support in a fast-paced environment.
  • Strong knowledge of Windows 10/11, Microsoft 365, Azure Active Directory, and on-premises Active Directory.
  • Experience using IT service management (ITSM) platforms and ticketing systems.
  • Proven ability to troubleshoot hardware, software, network, and remote connectivity issues.
  • Excellent customer service, communication, and problem-solving skills.
  • Ability to manage multiple priorities while maintaining a high level of service.
  • Ability to explain technical concepts clearly to non-technical users.
  • Must reside within normal commuting distance of the Central Ohio area for occasional on-site support.

Preferred Qualifications

  • Experience working in an ITIL-based support environment.
  • Experience with endpoint software deployment and IT asset management.
  • Knowledge of business continuity or disaster recovery processes.
  • Experience identifying trends and recommending service improvements.

Why Join Us

  • Work primarily from home while supporting a collaborative IT organization.
  • Be part of a team dedicated to delivering exceptional customer service.
  • Gain exposure to a broad range of enterprise technologies and support environments.
  • Contribute to process improvements that enhance the end-user experience.

Apply Today
If you're passionate about technology, enjoy solving technical challenges, and thrive in a customer-focused environment, we'd love to hear from you. Apply today and help deliver reliable IT support that keeps our business running smoothly.