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Service desk manager Jobs in Fort Lauderdale, FL

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Service desk manager • fort lauderdale fl

Last updated: 4 days ago
IT Service Desk Technician, Level I (seasonal)

IT Service Desk Technician, Level I (seasonal)

Life Extension Foundation Buyers Club IncFort Lauderdale, FL, US
Full-time
Under general supervision, provide technical software, hardware and network problem resolution to all LE computer users by performing question / problem diagnosis and guiding users through step-by-st...Show moreLast updated: 30+ days ago
  • Promoted
Hotel Assistant Manager (Front Desk Assistant Manager)

Hotel Assistant Manager (Front Desk Assistant Manager)

Four Seasons HotelsFort Lauderdale, FL, US
Full-time
The Hotel Assistant Manager oversees the front office staff and manages all functions of the Front Desk.Ensures communications and follow-up on any problems, guest requests or special requirements....Show moreLast updated: 9 days ago
  • Promoted
Front Desk

Front Desk

PF Miami Developers LLCFort Lauderdale, FL, United States
Full-time +1
Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 82+ locations.We strive to achieve Planet Fitness' mission to enhance people's lives by providin...Show moreLast updated: 13 days ago
  • Promoted
Front Desk

Front Desk

Marriott InternationalFort Lauderdale, FL, US
Full-time
Our jobs aren't just about giving guests a smooth check-in and check-out.Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative t...Show moreLast updated: 9 days ago
Director IT Service Desk

Director IT Service Desk

INSPYR SolutionsFort Lauderdale, FL
Permanent
US Citizen, GC Holders or Authorized to Work in the.Service Operations & Leadership : .Lead day-to-day operations across service desk, support pods, and client engineering teams.Own delivery executio...Show moreLast updated: 30+ days ago
Front Desk

Front Desk

Campbell Property ManagementFort Lauderdale, FL, US
Full-time
The Front Desk Attendant is responsible for providing courteous, professional service to residents, guests, and vendors while maintaining building security and supporting daily front desk operation...Show moreLast updated: 30+ days ago
  • Promoted
Service Desk Technician

Service Desk Technician

VirtualVocationsFort Lauderdale, Florida, United States
Full-time
A company is looking for a Service Desk Technician II to join their Service Desk team.Key Responsibilities Provide support via phone, e-mail, and chat to corporate clients Troubleshoot issues re...Show moreLast updated: 30+ days ago
Front Desk

Front Desk

UFC GymFort Lauderdale, FL, US
Full-time
We Empower the Fighting Spirit in You!.Competitive base salary plus bonus.Comprehensive health benefits : .Full coverage for medical, dental, and vision. Complimentary access to all our fitness center...Show moreLast updated: 30+ days ago
  • Promoted
Front Desk

Front Desk

Guardian Dentistry PartnersPompano Beach, FL, US
Full-time
Coral Springs Dental Center is looking for a dynamic, experienced.We are looking for an office professional with a friendly attitude and strong organizational skills to serve as our front desk rece...Show moreLast updated: 9 days ago
  • Promoted
Front Desk

Front Desk

FirstService ResidentialHollywood, FL, United States
Full-time
Schedule : Wednesday - Sunday : 3pm-11pm.Possess strong communication, telephone, and customer service skills.Be detailed oriented and able to multitask. Meet and greet residents; checks guests and se...Show moreLast updated: 13 days ago
Service Desk Associate - Portal Support

Service Desk Associate - Portal Support

South Florida Community Care Network LLCFort Lauderdale, FL, US
Full-time
The Service Desk Associate – Portal Support plays a key role in driving utilization of provider self-service tools.Responsible for processing provider portal access applications in a timely a...Show moreLast updated: 30+ days ago
  • Promoted
Task Force Front Desk Manager

Task Force Front Desk Manager

Davidson Hospitality GroupHollywood, FL, US
Full-time
Are you a dynamic and customer-focused individual with a passion for hospitality? Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest experiences.As the ...Show moreLast updated: 4 days ago
Front Desk / Customer Service Representative

Front Desk / Customer Service Representative

iFLY Indoor SkydivingDavie, FL , US
Full-time
Front Desk / Customer Service Representative .During your first 30 days of employment, iFLY will guarantee a minimum hourly rate of $ (you can earn more with commissions!) After 30 days, your base ...Show moreLast updated: 11 days ago
Front Desk

Front Desk

Grand Fitness Mgmt, LLCFort Lauderdale, FL, US
Full-time
Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 82+ locations.We strive to achieve Planet Fitness’ mission to enhance people’s lives...Show moreLast updated: 30+ days ago
Front Desk / Customer Service Representative

Front Desk / Customer Service Representative

iFLY, LLCDavie, FL, United States
Full-time
Front Desk / Customer Service Representative.During your first 30 days of employment, iFLY will guarantee a minimum hourly rate of $18. After 30 days, your base rate will be $14.Our mission is to de...Show moreLast updated: 9 days ago
  • Promoted
Front Desk Manager Crunch Fitness

Front Desk Manager Crunch Fitness

Crunch FitnessPompano Beach, FL, US
Full-time
Front Desk Manager / h2pCompensation : $15 plus Bonus / ppThe Crunch Assistant Manager will ensure the members receive the highest quality of service and facilities. He or she will exhibit an ability to ...Show moreLast updated: 30+ days ago
  • Promoted
Requisition FRONT DESK - ASSISTANT MANAGER

Requisition FRONT DESK - ASSISTANT MANAGER

Seminole GamingHollywood, FL, US
Full-time
Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitalit...Show moreLast updated: 9 days ago
  • Promoted
Front Desk

Front Desk

International Sports Sciences AssociationPlantation, FL, United States
Full-time
We Empower the Fighting Spirit in You!.Competitive base salary plus bonus.Comprehensive health benefits : .Full coverage for medical, dental, and vision. Complimentary access to all our fitness center...Show moreLast updated: 13 days ago
Service Desk Overnight

Service Desk Overnight

Planet FitnessCoconut Creek, FL, United States
Full-time
As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun doing it)! We are an equal ...Show moreLast updated: 30+ days ago
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The cities near Fort Lauderdale, FL that boast the highest number of service desk manager jobs are:
IT Service Desk Technician, Level I (seasonal)

IT Service Desk Technician, Level I (seasonal)

Life Extension Foundation Buyers Club IncFort Lauderdale, FL, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Under general supervision, provide technical software, hardware and network problem resolution to all LE computer users by performing question / problem diagnosis and guiding users through step-by-step solutions. The Help Desk Technician I is responsible for fielding all Service Desk calls tickets from LE userbase and creating the initial record of the request as necessary; resolves all Level One end-user problems over the phone or in the field; expedites Level II & III requests to senior support personnel.

Core Duties and Responsibilities :

  • Identifies, diagnoses, and resolves Level I problems for users of the LE IT Services to include issues with computer software and hardware, LE network, the Internet and new computer technology
  • Clearly communicates technical solutions in a user-friendly, professional manner; provides one on one end-user training as needed; provides problem resolution and support for remote end-users
  • Delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals
  • Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements
  • Manages ticketing system queue with a focus on fast / effective delivery of service and follow up
  • Contacts third-party vendors for warranty service repair
  • Performs basic PC / Printer diagnostic testing; translates corrective action as necessary
  • Works within asset management system and accurately updates the database
  • Assists problem management team (Level III Admins) with major problems or repairs as necessary, Ex : Active Directory, Outlook, Microsoft Office, Mac OS
  • Transitions more complex end-user problems to Level II support personnel
  • Installs and manages patches and upgrades to client operating system software and application services
  • Assists in creating materials for end-user frequently asked questions (FAQs)
  • Provides users, under direction of the Service Desk Supervisor, with security access to necessary computer procedures and data
  • Assists in disaster recovery activities as necessary
  • Serves as a contact for after-hours / weekend support (remotely and / or in-office)
  • Demonstrates flexibility with schedule to include overnight & weekends hours
  • Stays current with the latest technology trends
  • Regular onsite attendance is an essential function of this position
  • Less than 25% travel required
  • Additional duties as assigned

Position Requirements :

  • Proven experience troubleshooting and resolving hardware / software / network issues
  • Basic knowledge of desktop operating systems, PC hardware, MS Office, Mac OS, End Point Security, phone system support (Preferably Genesys Administrator) and experience with providing support via Service Desk ticketing system
  • Demonstrated understanding of the principles and theories of network systems and management, Internet technologies and products, Active Directory, Data Center / IDF environments and electrical safety procedure
  • Ability to use resources to provide problem resolution for unfamiliar software and hardware
  • Must be able to sit for prolonged periods of time in front of a computer; must be able to perform physical activities, such as, but not limited to, lifting I.T. equipment (Printer, PC or monitor) bending, standing, climbing or walking
  • Flexibility to be on call, including overnights & weekends, required
  • A+ certification required