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Service desk manager Jobs in Fort Lauderdale, FL
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Service desk manager • fort lauderdale fl
IT Service Desk Technician, Level I (seasonal)
Life Extension Foundation Buyers Club IncFort Lauderdale, FL, US- Promoted
Hotel Assistant Manager (Front Desk Assistant Manager)
Four Seasons HotelsFort Lauderdale, FL, US- Promoted
Front Desk
PF Miami Developers LLCFort Lauderdale, FL, United States- Promoted
Front Desk
Marriott InternationalFort Lauderdale, FL, USDirector IT Service Desk
INSPYR SolutionsFort Lauderdale, FLFront Desk
Campbell Property ManagementFort Lauderdale, FL, US- Promoted
Service Desk Technician
VirtualVocationsFort Lauderdale, Florida, United StatesFront Desk
UFC GymFort Lauderdale, FL, US- Promoted
Front Desk
Guardian Dentistry PartnersPompano Beach, FL, US- Promoted
Front Desk
FirstService ResidentialHollywood, FL, United StatesService Desk Associate - Portal Support
South Florida Community Care Network LLCFort Lauderdale, FL, US- Promoted
Task Force Front Desk Manager
Davidson Hospitality GroupHollywood, FL, USFront Desk / Customer Service Representative
iFLY Indoor SkydivingDavie, FL , USFront Desk
Grand Fitness Mgmt, LLCFort Lauderdale, FL, USFront Desk / Customer Service Representative
iFLY, LLCDavie, FL, United States- Promoted
Front Desk Manager Crunch Fitness
Crunch FitnessPompano Beach, FL, US- Promoted
Requisition FRONT DESK - ASSISTANT MANAGER
Seminole GamingHollywood, FL, US- Promoted
Front Desk
International Sports Sciences AssociationPlantation, FL, United StatesService Desk Overnight
Planet FitnessCoconut Creek, FL, United States- hospitalist (from $ 42,832 to $ 250,000 year)
- live in nanny (from $ 19,500 to $ 230,126 year)
- principal software engineer (from $ 110,150 to $ 230,000 year)
- pediatric dentist (from $ 39,000 to $ 225,000 year)
- procurement engineer (from $ 102,578 to $ 222,250 year)
- technical program manager (from $ 104,306 to $ 221,400 year)
- client relationship manager (from $ 60,000 to $ 218,400 year)
- medical director (from $ 70,258 to $ 215,000 year)
- solutions architect (from $ 135,000 to $ 214,991 year)
- senior web developer (from $ 100,625 to $ 214,110 year)
The average salary range is between $ 77,483 and $ 135,305 year , with the average salary hovering around $ 103,275 year .
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IT Service Desk Technician, Level I (seasonal)
Life Extension Foundation Buyers Club IncFort Lauderdale, FL, US- Full-time
Job Description
Job Description
Under general supervision, provide technical software, hardware and network problem resolution to all LE computer users by performing question / problem diagnosis and guiding users through step-by-step solutions. The Help Desk Technician I is responsible for fielding all Service Desk calls tickets from LE userbase and creating the initial record of the request as necessary; resolves all Level One end-user problems over the phone or in the field; expedites Level II & III requests to senior support personnel.
Core Duties and Responsibilities :
- Identifies, diagnoses, and resolves Level I problems for users of the LE IT Services to include issues with computer software and hardware, LE network, the Internet and new computer technology
- Clearly communicates technical solutions in a user-friendly, professional manner; provides one on one end-user training as needed; provides problem resolution and support for remote end-users
- Delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals
- Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements
- Manages ticketing system queue with a focus on fast / effective delivery of service and follow up
- Contacts third-party vendors for warranty service repair
- Performs basic PC / Printer diagnostic testing; translates corrective action as necessary
- Works within asset management system and accurately updates the database
- Assists problem management team (Level III Admins) with major problems or repairs as necessary, Ex : Active Directory, Outlook, Microsoft Office, Mac OS
- Transitions more complex end-user problems to Level II support personnel
- Installs and manages patches and upgrades to client operating system software and application services
- Assists in creating materials for end-user frequently asked questions (FAQs)
- Provides users, under direction of the Service Desk Supervisor, with security access to necessary computer procedures and data
- Assists in disaster recovery activities as necessary
- Serves as a contact for after-hours / weekend support (remotely and / or in-office)
- Demonstrates flexibility with schedule to include overnight & weekends hours
- Stays current with the latest technology trends
- Regular onsite attendance is an essential function of this position
- Less than 25% travel required
- Additional duties as assigned
Position Requirements :