Service desk manager Jobs in Grand Prairie, TX
Last updated: 15 hours ago
Globally recognized for exceptional product performance and versatility, Fotona develops award-winning aesthetic, medical, and dental lasers.
With over 50 years of laser expertise and industry ...Show moreLast updated: 30+ days ago
Since 1908 DXP has been dedicated to the.Throughout your career with DXP, we will.Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Work...Show moreLast updated: 15 hours ago
Live! By Loews-Arlington, TX treats guests to an unprecedented upscale experience that blends sports and entertainment with first-class hospitality and superior amenities.Ideally positioned between...Show moreLast updated: 14 days ago
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry.
Highgate is the dominant player in U.New York, Boston, Miami, San F...Show moreLast updated: 8 days ago
The Ranch is searching for our next great Service Manager to join our team!.Creating Texas-sized experiences for Team Members and Guests is the mission of our Service Managers at The Ranch.The Ranc...Show moreLast updated: 3 days ago
The Front Desk Associate (FDA) at PCRK Group plays a crucial role in ensuring an exceptional customer experience from the moment a guest walks through our doors.
As the first point of contact, the F...Show moreLast updated: 8 days ago
Live! By Loews-Arlington, TX treats guests to an unprecedented upscale experience that blends sports and entertainment with first-class hospitality and superior amenities.Ideally positioned between...Show moreLast updated: 6 days ago
Join our team at Oneosurce Amusements, a leading provider of Arcade Amusement Machines, where we pride ourselves on delivering exceptional customer experiences.
We are currently seeking a dedicated ...Show moreLast updated: 2 days ago
Member Services Representative - Front Desk.General Manager (GM) / Assistant Manager (AM) / Shift Lead.Help promote our Judgement Free Zone, by representing our core values and adhering to our busin...Show moreLast updated: 1 day ago
Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions.
As one of the largest independent providers of insurance claims services in ...Show moreLast updated: 30+ days ago
Responsible for the performance, coordination and execution of all corrective maintenance work in a Government Healthcare environment.
Responsible for supervising subcontractors and maintenance tech...Show moreLast updated: 3 days ago
At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase.By building strong relationships with our customers and network of dealer partners ...Show moreLast updated: 1 day ago
This leading financial institution encompasses several well-established brands, offering a wide range of services to meet diverse customer needs.
Among its subsidiaries, Ace Cash Express stands out ...Show moreLast updated: 30+ days ago
Health, Wellness and Fitness Professionals.Continuing education opportunities.Employment Type : Front Desk Associate.Are you seeking a position that allows you to use your administrative and custome...Show moreLast updated: 8 days ago
Troubleshoot software, hardware and connectivity issues remotely.Ability to understand & articulate root cause on customer issues.
Log all Service Desk contacts into Incident Management System (...Show moreLast updated: 30+ days ago
Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever.
The responsibilities of working in a Customer Service Desk ...Show moreLast updated: 30+ days ago
Our IT infrastructure enables our teams of 911 Dispatchers, Nurses, EMTs, and Paramedics to perform their missions with all precision and efficiency that is required in emergency medical services.T...Show moreLast updated: 14 days ago
Service Desk experience preferred.Must have good vendor management skills and must be able to get performance out of people.Show moreLast updated: 24 days ago
- Promoted
Service Desk Agent (Irving, TX)
FotonaIrving, TX, USFull-time
- Promoted
- New!
Service Manager
DXP EnterprisesGrand Prairie, TX, USFull-time
- Promoted
Front Desk Agent
Live! by Loews - Arlington, TXArlington, TX, USFull-time
- Promoted
Front Desk Agent
Highgate HotelsIrving, TX, United StatesFull-time
- Promoted
Service Manager
THE RANCH AT LAS COLINAS, LLCIrving, TX, USFull-time
- Promoted
Front Desk Associate
PCRK GroupIrving, TX, United StatesFull-time
- Promoted
Front Desk Agent
Loews HotelsArlington, TX, United StatesFull-time
- Promoted
Area Service Manager
Onesource AmusementsEuless, TX, USFull-time
- Promoted
Moring Front Desk
Excel FitnessIrving, TX, United StatesFull-time +1
Property Desk Adjuster
Alacrity SolutionsIrving, TX$28.00–$30.00 hourly
Full-time
- Promoted
Service Order Manager
J & J Worldwide ServicesBexar, TX, US$80,000.00–$110,000.00 yearly
Full-time
- Promoted
Service Desk Support I
Exeter FinanceIrving, TX, United States$18.70–$25.60 hourly
Full-time
- Promoted
Help Desk Engineer
Motion Recruitmentirving, Texas, United States$20.00–$25.00 hourly
- Promoted
Front Desk Associate
Stretch ZoneArlington, TX, United States$10.00–$15.00 hourly
Full-time
- Promoted
Service Desk Analyst
TEKsystemsGrand Prairie, TX, USFull-time
Service Desk Coordinator
Paul Mitchell Schools309 Curtis Mathes Way, Arlington, TX, USA$16.50–$19.00 hourly
- Promoted
Service Desk Technician
CareFliteGrand Prairie, TX, USFull-time
- Promoted
Help Desk / Desktop
Veloc IncIRVING, TX, USFull-time
Service Desk Agent (Irving, TX)
FotonaIrving, TX, US30+ days ago
Job type
- Full-time
Job descriptionAptitude with technology and electronics, curiosity about new products and approaches, and a get-to-know-how-it-works attitude. Excellent verbal and written communication skills and the ability to interact effectively with customers and technical personnel. Strong problem-solving skills and a knack for troubleshooting. Self-motivated, proactive approach, and ability to work well with little direct supervision. Thrives under pressure and can manage time efficiently. Attention to detail, highly organized, with a focus on the quality of results. Flexible, with the ability to multitask. Ability to work independently as well as in a team environment. At least 1 year of experience in Customer Care, Technical Support, or equivalent. Ability to lift and carry up to 50 lbs., ability to lift and carry over 50 lbs. occasionally, ability to push / pull very heavy equipment on wheels / casters occasionally. Ability to stand, lift, push / pull, bend, squat, stretch, reach, twist / turn, walk, and reach throughout the day, ability to work at a computer and sit for extended periods. Associate's, Bachelor's, or Technical Degree preferred, though not required. High school diploma or minimum required. Competitive pay based on experience. Excellent benefits package including Medical, Dental, Vision, and Life Insurance. 401(k) with matching. Opportunity to develop and grow a career within a fast-growing and industry-leading company. Fotona is an equal-opportunity employer.
Job Description
Job Description
Globally recognized for exceptional product performance and versatility, Fotona develops award-winning aesthetic, medical, and dental lasers. With over 50 years of laser expertise and industry leadership, Fotona has sold over 30,000 lasers worldwide with distribution in over 60 countries. Fotona’s reputation for excellence is earned from its dedication to R&D, unparalleled quality, reliability, ease of use, and durability.
Fotona is seeking a Service Desk Agent to join our team based at our US headquarters in Irving, Texas. The Service Desk Agent will be a key team player of the Service Department providing support for our customers around the US.
The Service Desk Agent will receive, screen, respond to, and distribute customer requests to specialized team members, and enter, update, and track service tickets to close. The Service Desk Agent will work closely with the Service Desk Manager, Field Service Manager, members of both the Service Desk team and Field Service team, as well as other internal teams. Ideal candidates will have customer technical support or service desk experience.
This person will succeed in the role by employing a strong combination of exceptional customer service, team collaboration, and dedication.
Key Responsibilities :
- Provide timely and effective customer support and communications
- Manage customer service ticket database and records
- Provide Level 1 support to customers and strive to close tickets without escalation (training available)
- Act as communication liaison between service and other internal departments
- Diagnose basic laser system issues (training available)
- Track laser demo and training inventory and oversee laser service requests for demo and training units.
- Assist in the service lab with preparing lasers to be shipped (training available)
- Assist in the service lab with preventative maintenance for laser systems (training available)
Skills and Abilities :
Requirements :
Compensation :
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