Service desk manager Jobs in Houston, TX

We are now looking for a Service Manager to join Tampnet!

By joining Tampnet, you will be a part of an exciting Company with an entrepreneurial mindset. You will be part of a group with talented individuals who work together across geographies on common objectives that all culminate in one goal : always to take Tampnet to new levels. We are proud to be the worldwide leading offshore communications provider contributing to making the planet greener while improving people's lives.

Main responsibilities and tasks

• Strategic point of contact for customer(s) and establish strong relationships
• Oversee and coordinate customer activities for the assigned customer(s)
• Ensure correct Tampnet disciplines are involved to address customer needs
• Ensure that operational changes like rig moves, spectrum changes, operator change, Third Party changes, backhaul changes are understood and delivered within agreed time frame
• Work with Operations team to maintain and improve the service delivery process
• Monitor service levels, follow up Operations team to avoid breaches
• Analysis of overall service performance, incidents, root cause analysis and possible areas of concern
• Presentation of activities and results at agreed intervals
• Govern problem management and create service improvement plans
• Guide customer in understanding and use Tampnet standard procedures
• Monitor client complaints and take required action where necessary
• Encourage respective discipline managers to implement creative solutions

Qualification requirements

As a part of Tampnet's ESG responsibility, we have the ambition to build a strong, diverse, and inclusive company culture with a focus on gender equality. Our mission is to close the gender gap, promote equality, and contribute to a sustainable future for business and society.

By 2025 our target is to reach 30% women in Tampnet, and that is why we strive to achieve 1 of 3 candidates to be women in our final candidate pool.

We can offer

Additional Info

Tampnet truly believes that a healthy environment and prosperous society are fundamental for long term value creation. We set ambitious targets within Environment, Social and Governance (ESG), and our ESG strategy secures alignment between our values, business goals and sustainability.

The Tampnet values are aligned with the UN Sustainability Goals, and we work continuously to meet these targets. Tampnet has for two decades delivered reliable and robust connectivity offshore, and our proven technology enables our customers to meet their own decarbonization targets.

By exploring how digitalization can help customers optimize business processes, enabling remote operations and reducing carbon footprint through use of sensor technologies, Tampnet is a key enabler on the road to becoming climate positive.

Our values are to be dedicated, caring, show integrity, be innovative, and be reliable. We believe in these qualities, which are essential for building an even stronger Tampnet.