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Service desk manager Jobs in Kansas City, KS

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Service desk manager • kansas city ks

Last updated: 6 days ago

Front Desk Supervisor

HotelKansas City, MO, US
$19.00 hourly
Full-time

The Front Desk Supervisor is responsible for leading front desk operations to deliver a seamless, welcoming, and efficient guest experience.This role oversees daily front office activities, team de... Show more

Front Desk Assistant Manager

Avion HospitalityKansas City, MO, United States
Full-time

The Front Desk Assistant Manager is responsible for assisting the Front Desk Manager with the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all ... Show more

Service Manager

Hy-VeePrairie Village, KS, United States
Full-time

At Hy-Vee our people are our strength.We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and... Show more

Trade Desk Associate

Cboe Global MarketsKansas City, MO, United States
$68,000.00 yearly
Full-time

Building trusted markets powered by our people.At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters.We provide the financial infrastructure... Show more

Front Desk

FirstService ResidentialKansas City, MO, US
Full-time

The front desk person works independently, and without direct supervision.Possesses strong communication, telephone, and customer service skills.Detailed oriented and able to multitask.Able to unde... Show more

Front desk

RADIANT GRIN SOLUTIONS LLCKansas City, MO, US
$23.00 hourly
Full-time

Join RADIANT GRIN SOLUTIONS LLC as a Front Desk professional in Kansas City, MO, where you will be the welcoming face of our company.This exciting role is perfect for individuals who thrive in a dy... Show more

Service Manager

New Day Executive SearchKansas City, MO, United States
Full-time

If you're a hands-on leader with a strong mechanical background and a passion for building high-performing teams, this is an opportunity to lead a busy heavy equipment repair operation where your e... Show more

Front Desk Associate

MSK HospitalityKansas City, Missouri, United States
Part-time
Quick Apply

Fairfield Inn & Suites Liberty, MO.We are looking for a part-time front desk associate.Must have front desk experience.Must be reliable and have excellent customer service skills.Compensation b... Show more

Front Desk Attendant

Holiday Inn KCI Airport/KCI Expo Center/Atwell Suites KCIKansas City, MO, US
$17.00 hourly
Full-time

The Front Desk Attendant is often the first point of contact for guests and is responsible for their first impression of Holiday Inn KCI/Atwell Suites KCI.Warm, knowledgeable service and helpful gu... Show more

Front Desk Receptionist

DiPasquale MooreKansas City, MO, US
Full-time
Quick Apply

Competitive base salary based on your experience, plus the opportunity to earn an annual bonus.Law firm experience is not required.Front desk, concierge, receptionist or customer-facing experience ... Show more

Enterprise Service Desk

Zachary PiperKansas City, Missouri
Full-time

Zachary Piper Solutions is seeking an.IT and cybersecurity program focused on providing enterprise network and technical support services to military personnel, government civilians, and contractor... Show more

Service Manager

The Miner CorporationKansas City, MO, United States
Full-time

Miner Ltd, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country.OnPoint Group has been awarded the Best Managed Compan... Show more

Front Desk Agent

Sonesta Select Kansas City South Overland ParkKansas City, MO, US
$16.00 hourly
Full-time

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and perf... Show more

Front Desk Supervisor

Hersha Hospitality ManagementKansas City, MO, United States
Full-time

Supervise front desk operations in accordance with established guest service, quality and sustainability standards.Assistant Front Office Manager Front Office Manager Assistant General Manager.In... Show more

Front Desk Associate

Genesis Health ClubsMerriam, KS, US
Part-time

Genesis is hiring Front Desk Associates, this position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintai... Show more

Front Desk Receptionist

United Surgical Partners International Inc (USPI)Kansas City, MO, US
Part-time

Briarcliff Ambulatory Surgery Center is hiring a Part Time Front Desk Receptionist!.Welcome to Briarcliff Ambulatory Surgery Center!.At Briarcliff Ambulatory Surgery Center, we pride ourselves on p... Show more

Service Manager

BridgestoneShawnee, KS, United States
$20.60 hourly
Temporary

Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers.You... Show more

Service Manager

ManitowocKansas City, MO, United States
$88,000.00 yearly
Full-time

The Service Manager is responsible for leading all service operations including customer relations, P&L budgeting for the department, training of all service employees, overseeing the technician's ... Show more

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Front Desk Supervisor

Front Desk Supervisor

HotelKansas City, MO, US
7 days ago
Salary
$19.00 hourly
Job type
  • Full-time
Job description
Benefits:
  • Referral Bonus Program
  • Life Insurance
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off

Overview:
The Front Desk Supervisor is responsible for leading front desk operations to deliver a seamless, welcoming, and efficient guest experience.

This role oversees daily front office activities, team development, guest satisfaction, and coordination with housekeeping and other departments, while upholding brand standards and hotel operational goals.

Primary Duties and Responsibilities:
  • Create a warm, personalized, and consistent guest experience aligned with brand standards.
  • Resolve guest concerns and oversee service recovery efforts.
  • Ensure recognition of VIPs, long-stay guests, and rewards members.
  • Monitor guest feedback and implement action plans for improvement.
  • Manage daily front office operations including check-in, check-out, billing, and cash handling.
  • Ensure accuracy of guest folios, reports, and system data.
  • Coordinate room assignments and communicate effectively with housekeeping.
  • Maintain compliance with safety, security, and operating procedures.
  • Train, schedule, and coach front desk team members.
  • Lead by example and foster a positive team environment.
  • Assist with performance evaluations and corrective actions as needed.
  • Support upselling initiatives and revenue management strategies.
  • Manage labor scheduling to align with forecasted occupancy.
  • Assist with budgeting and cost control initiatives.
  • Ensure correct use of hotel systems including PMS, Merlin, and Concerto.
  • Support brand audits, quality reviews, and compliance inspections.
Other Duties and Expectations:
  • Work closely with all departments using crystal clear communication.
  • Lead by example; encourage co-workers to always perform at the highest levels.
  • Ask for feedback from supervisors and provide feedback as needed; be open and willing to take directions and/or make changes to job performance as needed.
  • Engage guests at all opportunities to build a level of comfort between the guest and our property, instilling a “Home Away From Home” comfort during their stay.
  • Understand and respond to customer’s needs and ensure a high level of guest satisfaction.
  • Other duties as assigned.
Qualifications and Requirements:
  • 2–3 years of front desk supervisory or hotel leadership experience preferred.
  • Strong guest service and leadership skills.
  • Proficiency with hotel systems and Microsoft Office.
  • Flexible availability including nights, weekends, and holidays.
  • Ability to stand and move throughout the shift.
  • Lift up to 25 lbs occasionally.
  • Handle a fast-paced, guest-focused environment.
Schedule (may vary):
  • 8-hour shift
  • Afternoon Shift, 3pm-11pm
  • Holidays as needed
  • Overtime as needed
  • Weekend availability
  • Overnight availability as needed is a plus!