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Service desk manager Jobs in Louisville, KY

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Service desk manager • louisville ky

Last updated: 22 hours ago

Front Desk Agent

Courtyard Louisville DowntownLouisville, KY, US
Full-time

Your next opportunity to shine in hospitality is here at Courtyard Louisville Downtown!.If you’re organized, customer-focused, and ready to grow with a dynamic team, we’d love to meet you.The Front...Show more

Front Desk Receptionist

America's BestClarksville, Indiana, United States
Full-time

What would you do? – The Specifics.Ensures high quality customer service while following all safety protocols.Ensures a smooth flow of customers through the store.Answers, screens, and forwards inc...Show more

Hotel Front Desk Supervisor

Holiday Inn Express & Suites Louisville DowntownLouisville, KY, US
Full-time

Seeking a committed individual with at least one year of hotel experience to join us as a Hotel Front Desk Supervisor at our Louisville, KY, property.Your main responsibility will be overseeing fro...Show more

Service Manager

Ultra Steak, Inc.Louisville, KY, US
Full-time
Quick Apply

Are you positive, outgoing, fun, engaged and open to change and challenges with a sense of urgency?.Are you a team builder, able to coach others to be successful in their roles?.Are you a strong le...Show more

Front Desk Agent

The Seelbach HiltonLouisville, KY, USA
Full-time
Quick Apply

To act as a hotel ambassador with gracious professionalism by providing service above and beyond guests expectations.Greet customers immediately with a friendly and sincere welcome.Use a positive a...Show more

Advisor Service Manager

Automatic Data ProcessingLouisville, KY, United States
Full-time

Do you thrive in a fast-paced environment? Do you naturally build strong relationships with your clients? Are you skilled in business growth and driving client loyalty? Are you ready to join a comp...Show more

Service Desk Engineer

GFI DigitalLouisville, Kentucky, United States
Full-time

GFI Digital is a locally owned, industry-leading provider of office technology solutions, helping businesses thrive for over 25 years.From managed IT and print solutions to networking, security, an...Show more

Front Desk Agent

Home2 Suites By Hilton Louisville Downtown NuLuLouisville, KY, US
Full-time

Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns.Your friendly demeanor and attention to detail help create a welcoming and seamle...Show more

Front Desk Agent

Crestline Hotels and ResortsLouisville, Kentucky, United States, 40202
Full-time
Quick Apply

Your next opportunity to shine in hospitality is here at Courtyard Louisville Downtown!.If you’re organized, customer-focused, and ready to grow with a dynamic team, we’d love to meet you.The Front...Show more

IT Help Desk

A-Line Staffing Solutions LLCLouisville, KY, US
Full-time

Title: IT Help Desk Pay Rate: $20.Location: Louisville, KY – candidates must be local for onsite training before transitioning to a fully remote schedule Schedule: 8-hour shifts starting between 8:...Show more

 • Promoted

Front Desk Clerk (7am - 3pm)

Derby City Gaming & HotelLouisville, KY, US
Full-time

Derby City Gaming & Hotel boasts nearly 1,300 of the latest games, a grab-n-go restaurant, Oliver’s Chophouse & Bourbon Bar, a Kentucky Derby-themed hotel, and live music! The newly expanded Derby ...Show more

HD Service Manager

FleetPride, Inc.Louisville, Kentucky, United States
Full-time
Quick Apply

Service Manager (Heavy Duty) – Louisville, KY.Comprehensive benefits package.This role is responsible for overseeing all aspects of the Service Center, including P&L performance, team leadership, w...Show more

Reception Desk Agent

Paul Mitchell SchoolsLyndon, KY, USA
Full-time
Quick Apply

Would you like a job where you can meet lots of great people, have pleasant interactions, gain valuable customer service experience, and develop new administrative skills? If that sounds exciting t...Show more

Field Service Manager

Ford Motor CompanyLouisville, KY, United States
Full-time

APD Physical Damage Catastrophe Claims Adjuster/Field Service Manager.We are the movers of the world and the makers of the future.We get up every day, roll up our sleeves and build a better world -...Show more

Front Desk Supervisor

SENTA PartnersLouisville, KY, US
Full-time

Advanced ENT & Allergy, a leading otolaryngology practice and an affiliate of SENTA Partners, is committed to serving greater-Louisville community.Our practice boasts a team of three Physicians, in...Show more

CS - Customer Service Manager

Atlantic AviationLouisville, KY, US
Full-time
Quick Apply

Did you ever want to work in aviation but didn’t know how to break into the industry? Do you like working in a fast-paced environment, often outdoors, around some of the most incredible professiona...Show more

 • New!

Customer Service - Self Storage Manager

Public StorageSaint Matthews, Kentucky, United States
Full-time

Our Property Managers get to work independently at multiple locations; spending time both inside and outside.We assess customer storage needs and make suggestions, including selling packing and mov...Show more

Front Desk receptionsit- Child and Family Division

Seven Counties Services, Inc.Louisville, Kentucky
Full-time

Performs such front-desk/reception functions as meeting and greeting clients and visitors, answering multi-line switchboard, forwarding calls to voice mail or appropriate staff member, taking and d...Show more

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Front Desk Agent

Front Desk Agent

Courtyard Louisville DowntownLouisville, KY, US
13 days ago
Job type
  • Full-time
Job description

Your next opportunity to shine in hospitality is here at Courtyard Louisville Downtown!

As a Front Desk Agent, you will play a key role in creating a smooth, welcoming, and memorable experience for every guest who walks through our doors.

If you’re organized, customer-focused, and ready to grow with a dynamic team, we’d love to meet you.


Overview:

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths:

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations

Key Duties & Responsibilities:

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education and Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.