Service desk manager Jobs in Newark, NJ
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Service desk manager • newark nj
Last updated: 1 day ago
The Service Desk Technician provides first-line IT support within a federal contractor environment, ensuring reliable access, security, and functionality of end-user systems and applications.The id...Show moreLast updated: 16 days ago
Job Type : Officer of Administration.The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, e...Show moreLast updated: 30+ days ago
The Service Desk Technician role is responsible for providing advanced technical support to resolve escalated issues from Level 1 support.
This position requires a strong technical background, excel...Show moreLast updated: 22 days ago
Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exch...Show moreLast updated: 30+ days ago
New Yorkers by uniting communities through care.We believe that Health care is a right, not a privilege.If you have compassion and a collaborative spirit, work with us.
You can come to work being pr...Show moreLast updated: 30+ days ago
Global Service Desk Leader Position Overview : The Global Service Desk Leader will be a dynamic leader to drive operational excellence and digital transformation across our global service desk opera...Show moreLast updated: 3 days ago
Seeking a Desktop Support Specialist to join the Technology team in New York.This individual will be responsible for both remote and in person support for all Employees.
Duties include documenting, ...Show moreLast updated: 26 days ago
Executive Director, Service Desk.Agency : DEPT OF DESIGN & CONSTRUCTION.Job Category : Engineering, Architecture, & Planning.
Compensation : USD 83,718 - USD 170,942.Hours : Full-Time- 35 Hours Work Loc...Show moreLast updated: 30+ days ago
New Yorkers by uniting communities through care.We believe that Health care is a right, not a privilege.If you have compassion and a collaborative spirit, work with us.
You can come to work being pr...Show moreLast updated: 30+ days ago
Location : Long Island city, NY.Address Service Desk phone and email requests, generating, resolving and routing service requests accordingly.
Perform PC and printer troubleshooting to determine true...Show moreLast updated: 15 days ago
The Service Desk Technician will perform remote diagnostics with key customers to determine root cause and resolve enterprise system issues.
They will remotely troubleshoot hardware and firmware, in...Show moreLast updated: 26 days ago
Our client, a leading private equity firm focused on the technology services sector, is seeking a Service Desk Technician to work onsite at their NYC office helping deliver white glove IT support.T...Show moreLast updated: 1 day ago
Womble Bond Dickinson (US) LLP seeks an on-site Service Desk Analyst for its New York City office.The Service Desk Analyst is a key member of a collaborative team that provides high-quality technic...Show moreLast updated: 29 days ago
User Support & Issue Resolution.MS Office, Teams, Outlook, etc.Troubleshoot common issues like : .Log all incidents in the ticketing system and ensure timely resolution.
Support desktops, laptops, thi...Show moreLast updated: 1 day ago
Note : This is NOT a Helpdesk / Desktop Support position.The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning...Show moreLast updated: 30+ days ago
Paul Mitchell The School NYC is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever.Our &qu...Show moreLast updated: 30+ days ago
Must be bilingual in English and Spanish).Our clients rely on the IT services we provide so they can serve their customers / clients, employ their staff, and add value to their communities.Increasing...Show moreLast updated: 26 days ago
The Service Desk Technician role is responsible for providing advanced technical support to resolve escalated issues from Level 1 support.
This position requires a strong technical background excell...Show moreLast updated: 21 days ago
Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way.The services we provide contribute greatly to the overall patient and member exp...Show moreLast updated: 30+ days ago
Service Desk Technician
Trillion Technology SolutionsNew York, NY, USFull-time
- Promoted
Service Desk Technician
Columbia UniversityNew York, NY, United StatesFull-time
- Promoted
Service Desk Technician
Dynamix.tvNew York, NY, United StatesFull-time
- Promoted
Service Desk Technician
NYC Health HospitalsNew York, NY, United StatesFull-time
- Promoted
Service Desk Technician
MetroPlusHealthNew York, NY, United StatesFull-time
- Promoted
Global Service Desk Leader
ChubbJersey City, New Jersey, United StatesFull-time
- Promoted
Technology, Service Desk Associate
BTIGNew York, NY, United StatesFull-time
- Promoted
Executive Director, Service Desk
City of New YorkNew York, NY, USFull-time +1
- Promoted
Service Desk Technician
MetroPlus Health PlanNew York, NY, United StatesFull-time +1
- Promoted
Service Desk Technician
Yale UniversityNew York, NY, United StatesFull-time
- Promoted
Service Desk Technician
ZT SystemsSecaucus, NJ, United StatesPermanent
- Promoted
Information Technology Service Desk
Leeds Professional ResourcesNew York, NY, United StatesFull-time
Analyst I Service Desk
Womble Bond Dickinson LLPNew York, NY, United StatesFull-time
- Promoted
Service Desk Technician
Sharp BrainsHoboken, NJ, United StatesFull-time
- Promoted
Analyst, Service Desk Operations
NYC JobsNew York, NY, USFull-time
Service Desk Coordinator
Paul Mitchell SchoolsNew York, NY, USFull-time
- Promoted
Service Desk Administrator
Corsica TechnologiesNew York, NY, United StatesFull-time
- Promoted
Service Desk Technician
DynamixNew York City, New York, USAFull-time
- Promoted
Service Desk Analyst
Metropolitan Jewish Health SystemNew York, NY, United StatesFull-time
- communications coordinator (from $ 47,000 to $ 250,000 year)
- corporate strategy (from $ 164,125 to $ 247,000 year)
- operations engineer (from $ 130,313 to $ 244,450 year)
- anesthetist (from $ 185,060 to $ 230,000 year)
- independent contractor (from $ 93,600 to $ 225,000 year)
- director of analytics (from $ 184,260 to $ 225,000 year)
- communications director (from $ 80,000 to $ 224,500 year)
- owner operator (from $ 78,000 to $ 219,406 year)
- clinical associate (from $ 71,725 to $ 216,025 year)
- software architect (from $ 172,500 to $ 215,000 year)
The average salary range is between $ 77,483 and $ 135,305 year , with the average salary hovering around $ 103,275 year .
Service Desk Technician
Trillion Technology SolutionsNew York, NY, US16 days ago
Job type
- Full-time
Job descriptionMicrosoft 365 and standard office applications VPN, remote access, and network connectivity issues Printer and peripheral setup Account management in Active Directory, Exchange, and multifactor authentication tools iOS mobile device support Ability to obtain and maintain a Public Trust. 8 + years of help desk or desktop support experience in an enterprise or government environment. Experience with ServiceNow or other IT service management platforms. Proficiency in supporting Windows desktop environments, Active Directory, and Microsoft 365. Strong customer service, communication, and documentation skills. Professional demeanor and strong sense of accountability. Excellent communication skills across technical and non-technical audiences. Detail-oriented and disciplined in following procedures and documentation standards. Customer-first mindset with an emphasis on reliability, responsiveness, and respect. Onsite presence at a federal facility. Participation in rotating shifts or on-call coverage may be required per contract terms. Standard business hours with occasional after-hours support during maintenance windows
Job Description
Job Description
Position Summary
The Service Desk Technician provides first-line IT support within a federal contractor environment, ensuring reliable access, security, and functionality of end-user systems and applications.
The ideal candidate demonstrates professionalism, attention to detail, and strong troubleshooting skills in an enterprise environment.
Key Responsibilities
- Serve as the initial point of contact for all IT incidents and service requests via phone, email, or ServiceNow.
- Create, assign, and update tickets accurately in ServiceNow in accordance with established SLAs and ITIL best practices.
- Troubleshoot and resolve Tier 1 support issues, including :
- Windows 10 / 11 operating system performance and configuration
- Microsoft 365 and standard office applications
- VPN, remote access, and network connectivity issues
- Printer and peripheral setup
- Account management in Active Directory, Exchange, and multifactor authentication tools
- Escalate complex incidents to Tier 2 or Tier 3 teams with complete technical documentation.
- Follow security protocols for handling user credentials, data, and systems.
- Support user onboarding / offboarding, including provisioning and deactivation of system access.
- Document procedures and resolutions to expand the team's internal knowledge base.
- Contribute to a culture of continuous improvement and service excellence.
- Troubleshoot and resolve Tier 1 support issues, including :
Windows 10 / 11 operating system performance and configuration
Qualifications
Required :
Work Environment
Trillion is an equal opportunity employer. Applicants are considered for positions without regard to race, religion, gender, native origin, age, disability, or any other category protected by applicable federal, state, or local law.