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Service desk manager Jobs in Pasadena, CA

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Service desk manager • pasadena ca

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Front Desk Manager

Front Desk Manager

Marriott InternationalLos Angeles, CA, United States
Full-time
Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell / Door Staff, Switchboard and ...Show moreLast updated: 5 hours ago
Internet Desk / Sales Manager

Internet Desk / Sales Manager

Subaru of GlendaleGlendale, CA, US
Full-time
An Internet Sales Manager is a leadership position, typically in a car dealership, .The manager is responsible for optimizing internet-based lead generation, managing the online sales team, and ens...Show moreLast updated: 16 days ago
Service Desk Analyst

Service Desk Analyst

VirtualVocationsGlendale, California, United States
Full-time
A company is looking for a Service Desk Analyst I to provide technical assistance and support to clients.Key Responsibilities Serve as the first point of contact for customers seeking technical a...Show moreLast updated: 30+ days ago
Service Desk Engineer, Tier 1

Service Desk Engineer, Tier 1

AllSafe ITPasadena, CA, United States
Full-time
We are seeking diligent, amiable, and talented systems engineers to provide superior customer service to our clients.We are a Managed Service Provider (MSP) that delivers services to small-medium s...Show moreLast updated: 30+ days ago
Service Desk & Media Engineer

Service Desk & Media Engineer

GPL TechnologiesLos Angeles, CA, US
Full-time
Quick Apply
Service Desk & Media Engineer About Us At GPL Technologies, our mission is to provide powerful, reliable, and innovative technology services and leadership to creative companies by combin...Show moreLast updated: 30+ days ago
  • Promoted
Support Desk Manager

Support Desk Manager

ArineLos Angeles, CA, US
Full-time
Based in San Francisco, Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for thei...Show moreLast updated: 1 day ago
Service Desk Technician

Service Desk Technician

Axelon Services CorporationLos Angeles, CA
Full-time
Location : Le Conte Ave, Los Angeles, CA (users across multiple buildings).Candidates must have excellent communications skills and the following tasks : . Windows and MacOS computers to end-user.In ad...Show moreLast updated: 30+ days ago
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Assistant Front Desk Manager

Assistant Front Desk Manager

RCMI HOSPITALITY MANAGEMENT LLCLos Angeles, CA, US
Full-time
The Assistant Front Desk Manager plays a pivotal role in ensuring the smooth and efficient operation of the front desk within the accommodation and food services industry.This position supports the...Show moreLast updated: 1 day ago
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Desk Clerk

Desk Clerk

AscendLos Angeles, CA, US
Full-time
Our client, a provider of affordable housing for low income communities, is searching for a Receptionist / Desk Clerk on one of their apartment communities in Downtown Los Angeles.This role is 4 da...Show moreLast updated: 19 days ago
  • Promoted
Front Desk Manager

Front Desk Manager

Gold's Gym - SoCalLos Angeles, CA, US
Full-time
If you are passionate about fitness and a person who wants to change lives every day for an UNBELIEVABLE company then keep reading!. Golds Gym Socal and its affiliated clubs are growing fast and loo...Show moreLast updated: 30+ days ago
Front Desk Manager

Front Desk Manager

NFC Amenity ManagementLos Angeles, California, USA
Full-time
For best results please ensure that your resume is up to date with your current contact information and that you submit an application with your resume. When given the choice please Opt In for text ...Show moreLast updated: 15 days ago
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Service Desk Coordinator

Service Desk Coordinator

Paul Mitchell SchoolsPasadena, CA, US
Full-time
Paul Mitchell The School Pasadena is seeking a qualified Service Desk Coordinator to join our family! Our uniquely wonderful learning environment attracts the most qualified staff team members who ...Show moreLast updated: 30+ days ago
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Front Desk Manager

Front Desk Manager

Samesun VeniceLos Angeles, CA, US
Full-time
At Samesun, we welcome culture-seeking travelers from around the world - and we're looking for someone who thrives in a vibrant hostel environment, is passionate about guest service, and loves ...Show moreLast updated: 3 days ago
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Service Desk Agent I (Remote SoCal ) ( 3rd shifts)

Service Desk Agent I (Remote SoCal ) ( 3rd shifts)

Irvine Technology CorporationLos Angeles, CA, US
Remote
Full-time
Service Desk Agent I – 3rd Shift (Remote Based in Southern California ONLY).Our client is looking for a highly motivated Service Desk Agent I to join their IT support team.This role supports ...Show moreLast updated: 29 days ago
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Front Desk

Front Desk

Burke WilliamsLos Angeles, CA, US
Full-time +1
Woodland Hills - Burke Williams Spa.We exist to transform your day.We are a family-owned business committed to taking care of you while you take care of our guests providing them with the highest l...Show moreLast updated: 30+ days ago
Service Manager

Service Manager

Triton Technology Solutions IncMonterey Park, CA, United States
Full-time
We are seeking a detail-oriented and experienced Service Department Manager to oversee our extensive Southern California service operations. The ideal candidate will lead a small team responsible fo...Show moreLast updated: 2 days ago
  • Promoted
Service Manager

Service Manager

Triton Technology Solutions, Inc.Los Angeles, CA, US
Full-time
We are seeking a detail-oriented and experienced Service Department Manager to oversee our extensive Southern California service operations. The ideal candidate will lead a small team responsible fo...Show moreLast updated: 1 day ago
  • Promoted
Front Desk Manager

Front Desk Manager

TradeJobsWorkforce90012 Los Angeles, CA, US
Full-time
MAIN JOB TASKS AND RESPONSIBILITIES Answer telephone, screen and direct calls Take and relay messages Provide information to callers Greet persons entering organization Direct persons to correct d...Show moreLast updated: 30+ days ago
  • Promoted
Front Desk Manager

Front Desk Manager

Gold's GymLos Angeles, CA, US
Full-time
Front Desk Manager Opportunity At Gold's Gym SoCal.If you are passionate about fitness and a person who wants to change lives every day for an UNBELIEVABLE company then keep reading!.Gold's Gym Soc...Show moreLast updated: 30+ days ago
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Front Desk Manager

Front Desk Manager

Marriott InternationalLos Angeles, CA, United States
5 hours ago
Job type
  • Full-time
Job description

JOB SUMMARY

  • Bonus Eligible

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell / Door Staff, Switchboard and Guest Services / Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.
  • OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
  • CORE WORK ACTIVITIES

    Supporting Management of Front Desk Team

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making; demonstrates honesty / integrity; leads by example.
  • Encourages and building mutual trust, respect, and cooperation among team members.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Understands employee positions well enough to perform duties in employees' absence.
  • Handles employee questions and concerns.
  • Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
  • Supports daily Front Desk shift operations.
  • Supporting Progress Toward Guest Services and Front Desk Goals

  • Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
  • Strives to improve service performance.
  • Observes staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
  • Supports same day selling procedures to maximize room revenue and property occupancy.
  • Understands the impact of Front Desk operations on the overall property financial goals and objectives.
  • Ensuring Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Sets a positive example for guest relations.
  • Encourages employees to provide excellent customer service within guidelines.
  • Handles guest problems and complaints seeking assistance from supervisor as necessary.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Supporting Projects and Policies

  • Supports implementation of customer recognition / service programs, communicating and ensuring the process.
  • Assists in the review of comment cards and guest satisfaction results with employees.
  • Ensures employees have the proper supplies and uniforms.
  • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.
  • Supporting Handling of Human Resource Activities

  • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Provides feedback to individuals based on observation of service behaviors.
  • Participates in an ongoing employee recognition program.
  • Supports training when appropriate.
  • Participates in the employee performance appraisal process.
  • Additional Responsibilities

  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Informs and / or updating the executives, the peers and the subordinates on relevant information in a timely manner.
  • Performs all duties at the Front Desk as necessary.
  • Understands the functions of the Bell Staff, Switchboard and Concierge / Guest Services operations.
  • Complies with loss prevention policies and procedures.
  • The hourly pay range for this position is $27.40 to $35.10. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

    The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

    At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.