Service desk manager Jobs in San Bernardino, CA

Deal Desk Manager

Bishop Fox is the leading authority in offensive security, providing solutions ranging from continuous penetration testing, red teaming, and attack surface management to product, cloud, and application security assessments. We've worked with more than a quarter of the Fortune 100, half of the Fortune 10, eight of the top 10 global technology companies, and all of the top global media companies. Our managed service platform, service innovation, and culture of excellence continue to gather accolades from industry award programs including Fast Company, Inc., SC Media, and others. For more than 16 years, we've been contributing and giving back to the security community. We've published more than 16 open source tools and 50 security advisories in the last five years alone.

We are now hiring a Deal Desk Manager to help our growing sales team deliver for our clients with the highest level of execution and customer service.

Who You Are and What You Will Do

We're seeking a Deal Desk Manager to oversee RFPs, security questionnaires, and deal desk operations that drive our sales process forward. In this role, you'll coordinate proposal responses, support the sales team, and ensure all deals align with company policies and industry best practices. With proficiency in RFP tools, Salesforce, finance, and deal desk procedures, you'll help streamline operations and maintain the integrity of our sales process.

If you're detail-oriented, highly organized, and thrive in a collaborative environment, this is your chance to contribute to a global, fast-growing team while developing your career in a long-term, full-time role with opportunities for professional growth and advancement.

• Guide team to best pricing and deal structure to maximize revenue and delivery of offering
• Become a trusted advisor to the sales team and work with regional sales managers to structure deals that best meet customer and business objectives.
• Ensure Sales teams are operating within the Rules of Engagement, directly partnering with cross-functional teams to ensure policies are adhered to and enforced.
• Manage cross-functional teams to expedite quotes to customers.
• Manage Requests for Proposals (RFPs) and security questionnaires.
• Develop a process for non-standard deals to be reviewed, approved, tracked and actioned
• Expert in and application of latest sales operations, contracting and CPQ technologies
• Participate in pricing, packaging, new product introduction initiatives and ensure policies, guidelines and end to end process are in place to handle new product / offering releases
• Manage price lists, products and quotes in Salesforce
• Support in developing a deal desk playbook
• Proficiency in prioritizing and managing multiple concurrent deliverables for different end users is required.
• Collaborative work with value engineering / sales teams
• Ability to work well in a cross-functional environment and build support across a complex set of stakeholders is required.

Requirements

Bishop Fox has always allowed its employees to work remotely, and this role could work anywhere in the United States.

Bishop Fox is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. All new hires must pass a background check as a condition of employment.