We’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired

Hospitality experience of at least 1 year is required for this role

Have superb communication skills, management skills, and multitasking skills

Must possess a high school diploma or equivalent certification (GED)

Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position

Compile occupancy reports and financial information for the general manager

Direct front desk operations and ensure customer service meets our high standards for guest satisfaction

Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies

Make sure to adhere to the front desk budget and put in orders for office supplies as needed

Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints