Service desk technician Jobs in Cary, NC

Airtech, a Diventures family company is seeking a service technician with strong mechanical skills. If you're a self-starter looking for an opportunity in a one-of-a-kind retail environment, we invite you to join the Airtech family. We're seeking a motivated individual to join our team with primary responsibility for servicing scuba equipment. If you're passionate about a job done right and delivering great customer service, you'll thrive in our dynamic and fun work environment. The position reports to the Store Manager and training is available for qualified candidates.

Key Tasks & Responsibilities

Your primary areas of action include:

• Make sure scuba equipment complies and is in top shape. As our Service Technician, you'll be primarily responsible for servicing and repairing various types and brands of scuba equipment promptly, as well as making sure the gear complies with all manufacturer and industry standards. Quality is an essential part of the Airtech experience, so attention to detail and care when servicing equipment is a must.
• Ensure safety: Safety is the highest priority at Airtech. You'll be inspecting, maintaining, repairing, and overhauling regulators, computers, buoyancy compensation devices, and other common scuba equipment that is essential to safe diving. We'll ensure you have the proper service training and certification, depending on the brand name and type of equipment.
• Help us keep to the highest level of customer service. Exceptional customer service is part of our brand identity. You'll be interacting with customers on a regular basis about their diving equipment. You may be providing customer service in person, over the phone, or email.
• Educate customers and staff about scuba equipment: You'll be expected to assist in the continuing education of retail associates and instructors on technical and equipment updates and issues. You'll also be helping our customers get the most out their gear by instructing them about the proper maintenance procedures for their equipment.

Key Personality Attributes

In addition to the required mechanical aptitude and skills, you should be motivated to provide excellent customers service, with the goal of developing and fostering long-term customer relationships. You must have a strong work ethic and basic computer skills. Excellent communications skills both oral and written are also required.

Skills & Experiences

• A strong mechanical aptitude is a must. Training is available for specific scuba gear and certain brands (see below for some examples).
• Strong preference is given to those with:
  • Prior experience inspecting, maintaining, repairing, and overhauling scuba gear; these typically include regulators, computers, buoyancy compensator devices, and other common diving equipment
  • Service and repair training certifications from ScubaPro, Aqua Lung, Atomic, Oceanic, Zeagle, and Sherwood
  • PSI certification for visual cylinder inspection
  • PSI certification for valve repair technician
• Customer service skills are essential. Having great people and communications skills is key to ensuring our Diventures customers have a great experience when getting their scuba equipment serviced.