Service desk technician Jobs in Costa Mesa, CA

Jr Field Service Technician / Helpdesk for manufacturer located in the Irvine CA area.

This is a Direct Hire position paying  $50K-$53K / yr base + Travel Pay (Estimated OTE $70K+ the first year) When not traveling will report to the Irvine office working 8 am - 5 pm, M-F. Must have valid passport for travel, which is estimated to be about 70% of the time throughout USA, Canada and Mexico.

Our Irvine-based industrial technology firm is seeking a Junior Field Service Technician / Help Desk Representative specializing in CNC machinery and automation components. This dual-threat role combines hands-on field mechanical work with high-level remote technical support.

The ideal candidate is a problem-solver who enjoys a mix of office-based troubleshooting and extensive international travel. You will act as the face of the company, ensuring equipment uptime and high customer satisfaction across North America.

Travel Requirements

Capacity :  Up to 70% travel (USA, Canada, and Mexico).

Training Phase :  Travel frequency will be higher during the initial training period to ensure full machine proficiency.

Key Responsibilities

Field Operations :  Lead on-site machine installations, routine preventive maintenance, and operator training at client facilities.

Technical Support :  Diagnose and resolve complex equipment issues via phone and email, maintaining a professional and helpful demeanor.

Component Guidance :  Advise customers on replacement parts and mechanical adjustments to optimize machine performance.

Service Excellence :  Adhere to service management principles and document all support queries within company systems.

Industry Events :  Provide technical support and equipment setup at regional trade shows and exhibitions.

Required Qualifications & Skills

Experience :  2–5 years in Electrical or Mechanical Engineering, with a strong preference for backgrounds in Automation or Automotive sectors.

Experience building own computer

Experience building 3D printer or similar

Experience with DIY projects

Technical Knowledge :  Comprehensive understanding of mechanical, electrical / electronic, and pneumatic components. Familiarity with modern CNC principles is highly preferred.

Tool Proficiency :  Expertise using precision instruments, including calipers, dial gauges, and micrometers.

Compliance :  ASE Certification and experience working within ISO 9001 standards are significant advantages.

Soft Skills :  Excellent organizational skills and a professional phone / email presence.

Logistics :  Must possess a valid Driver’s License with a clean driving record (No DUI).

Software :  Proficiency in MS Office Suite.

Preferred Qualifications

Language :  Bilingual proficiency in  Spanish  is highly desired for supporting the Mexico territory.

Compensation / Pay Rate (Up to) : $50,000.00 - $53,000.00 Per Year