Service desk technician Jobs in Glendale, AZ

Description

Are you a hands-on problem solver who loves to travel and provide exceptional customer service? IPS is seeking a dynamic Field Service Technician to join our team. In this role, no day will be the same. You'll troubleshoot, repair, and maintain equipment while delivering top-notch service to our customers. You’ll be able to work alongside some of the best technicians in the industry utilizing the latest technology tools and equipment. If you're passionate about your work, have a strong work ethic, and enjoy working independently, IPS is the place for you. Apply now and start your adventure with us!

Responsibilities & Expectations:

As a Field Service Technician in our IPS PowerServe division, you will perform testing and maintenance on low, medium and high voltage power distribution equipment for our commercial and industrial clients. We are NETA accredited and perform testing under NETA standards to ensure reliability, safety and efficiency.

• Testing and Calibrations:
  • Instrument Transformer
  • Power Transformer testing – Doble, Insulation Resistance, Transformer Turns Ratio (TTR)
  • Cable testing including Power Factor, Tan Delta, VLF, Hipot
  • Circuit breaker & Switchgear testing of low, medium & high voltage
  • Primary & Secondary Injection Testing
  • Protective Relay testing including electro-mechanical and solid state
  • Continuity, Ground Fault
  • Power Quality
• Troubleshooting, inspecting, start-ups and collect data on: switchgear, circuit breakers, cables, transformers, protective relays, VFDs, ATS
• Service & Repair: Inspections, diagnosis of issues, replace parts, make recommendations, recommissioning
• Safety: adhere to all safety protocols including LOTO
• Teamwork: contributes to a strong team environment through assisting teammates in accomplishing mutual goals
• Customer Service: communicate all information to customers in a way they understand the issues & resolutions
• Documentation: complete reports on the work you have completed

Don’t have all these skills yet…no worries as we have a successful training program to get you the training and certifications you need. However, you will need the below qualifications and competencies.

Qualifications and Competencies:

• Associate degree from an accredited 2-year technical college in Electrical Power, or similar experience/training from the military (Army Prime Power, Air Force Electrical Power Production, or NAVY Seabee) preferred
• Must have some testing experience of low and medium voltage switchgear, circuit breakers, transformers and/or protective relays.
• NETA Certification highly preferred or equivalent skills/experience to become NETA Certified
• Power DB experience a plus
• Requires 3+ years of driving experience along with a valid driver’s license and acceptable driving record
• Good communication and customer service skills
• Ability to read and interpret schematics, operating manuals and safety guidelines
• Ability to work flexible hours, overtime and weekends as required, willingness to be on call
• Must have at least 3 years of experience operating a vehicle with a valid, unrestricted driver’s license.

You’ll thrive at IPS if you…

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are:

At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.

When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Hourly Pay Rate: $30 - $85 per hour

Benefits:

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP)
• And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

Special Accommodations: If you require assistance or accommodation while seeking employment with IPS, please contact us at careers@ips.us. Please note that this email is to be used for accommodation requests, not general employment inquiries.