Service desk technician Jobs in Renton, WA

Description

Job Title : Sr. Service Desk Technician

Pay Range : $32.53 - $47.49

Who we are :

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

What you can expect :

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get :

Comprehensive onboarding and training from day one. In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

What you’ll be working on :

The Senior Service Desk Technician is a senior technical resource within the service technician team, serving as the primary escalation point for complex issues and delivering exceptional support experiences across our Bellevue corporate office, retail locations, and remote workforce. This role requires advanced troubleshooting skills, deep knowledge of enterprise technologies, and the ability to provide white-glove service for executives and high-priority users.

You’ll own critical support functions, including advanced troubleshooting for Windows 11, Microsoft 365, and enterprise applications; managing onboarding and offboarding workflows; and maintaining office infrastructure such as A / V systems, conferencing solutions, and network-connected devices. Success in this role means resolving issues quickly, proactively, and professionally to ensure seamless technology experiences in a dynamic, multi-site environment.

What you have :

Essential Job Functions :

Required Knowledge, Skills, and Abilities

Minimum Required Education, Training and Experience

Savers Benefits

Geographic & job eligibility rules may apply

Healthcare Plans

Paid Time Off

Team member discounts

Flexible spending accounts

Employee Assistance Program (EAP)

Retirement Plan

Life insurance

Additional Benefits

We’re an equal opportunity employer.

All team members and job applicants will be treated fairly, without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender or gender identity or any other factor protected by law.

Accessibility support statement

We’re committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us at : (800) 259-0004

Candidate AI usage policy

Savers Value Village celebrates the uniqueness of our team members. As we get to know you through the interview process, we want to learn about what makes you one of a kind, including your authentic voice, thoughts, and honest answers to interview questions. For this reason, we ask that you do not use AI to develop responses or aid you in any way during interviews or technical assessments.

FLSA : Non Exempt

Travel : 5% or less

Work Type / Location : SSC Bellevue, WA, full-time in-office

Savers is an E-Verify employer